3 rd time having used holiday safe and although there's a lot of questions it is well worth persevering. A very fair price when other insurers charge far more when you have a medical issue.
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We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was medioc... See more
I've recently used Holidaysafe again for our holiday insurance and, as usual, they have provided a top service. I went on their website and started completing the questionnaire when I made a bit of a... See more
Holidaysafe is my go to travel insurance provider, because it's relatively quick and easy to get a quote, you can save them for later, and the prices are very competitive. The documentation is saved... See more
Company details
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.5
Excellent
19K reviews
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Holidaysafe is my "go to" insurance…
Holidaysafe is my "go to" insurance provider. I have used them on a number of occasions. The online application is simple and quick even with the medical declaration I had to include. Cost is competitive and even though the proof of any insurance is only truly measured when you need to make a claim I feel confident I made the right choice.
29 January 2026
The agents are very polite and guide…
The agents are very polite and guide you through the process of making sure everything is OK for you
19 January 2026
May use AI-assist with repliesRead more
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i went into my account,found a quote…
i went into my account,found a quote for the year 26/27.accepted it.8 hrs later i received an email from you saying there was a quote for 26/27 in my account-to use it i needed to add any pre existing conditions.
so what was in the quote?
i would have expected the quote to be for 26/27,and requiring any changes from 25/26.
it would appear to be blank-containing only my name and address.
i can nolonger open it to check-it says i have brought it and will not open.
29 December 2025
Reply from Holidaysafe Travel Insurance
Hi Christopher,
Thank you for taking the time to leave us a review and I am sorry to learn of the trouble you had with your renewal quote.
The renewal quote that was generated would not have included any previously declared medical or optional extras and so they would need to be readded.
We have sent you an email to discuss this further.
Kind regards,
Claire
Holidaysafe Team
A good price for people with pre existing conditions
After filling in all the necessary information HolidaySafe presented me with various policies which I could select according to my needs. very happy with the policy I selected.
14 January 2026
Cover involved medical issues
HolidaySafe was able to cover our various medical issues which a lot of companies were not
10 January 2026
Sadly awful experience after many years…
Sadly awful experience after many years of being a customer! No simple renewal of existing policy and website was horribly clunky and kept applying multiple 'extensions' for things I simply did not want! Medical cover costs have shot up too which is a shame. Chatbot was unable to help and online chat assistant was sadly also unable to assist and sent me a link for a call back which when clicked meant the first date of a call back was a week away! All in all a shame as I have had such good service from this firm before and try to be very loyal.
16 January 2026
Unprompted review
Reply from Holidaysafe Travel Insurance
Hello,
Thank you for taking the time to leave us a review and I am sorry to learn you had a poor experience completing your renewal.
I would be happy to arrange a call back at a time that is convenient for yourself to go over your policy details and requirements. If you would like to do this, please can you email responses@tifgroup.co.uk and provide your full name, DOB and post code.
Kind regards,
Claire
Holidaysafe Team
Easy to follow
Use online to get our travel insurance. Find it easy to follow and clear to understand, no hassle at all . We are in our seventies and need something simple and clear to understand , which this is
10 January 2026
It took many attempts to SPEAK to a…
It took many attempts to SPEAK to a member of your staff. I was promised at least 8 calls back none of which I received I was told my number was unobtainable it was working for other calls. My number starts 01796, as your calls were coming from outside UK I suspect the callers were adding 44 and missing the 1 as well as the 0 thinking my number is a mobile starting 7. If anybody READS these I would like a call to tell me your findings as next time I try to phone I may not be able to waste days trying to speak to somebody who understands my accent and me theirs. my number is 01796******* David Clayton
7 January 2026
Reply from Holidaysafe Travel Insurance
Hi David,
Thank you for taking the time to leave us a review and I am sorry to learn you did not receive the promised call back.
We have sent you an email to discuss this further.
Kind regards,
Claire
Holidaysafe Team
Searched various companies for travel…
Searched various companies for travel insurance and Holidaysafe were by far the cheapest.
I have been using Holidaysafe for a number of years and as an older traveler with known medical conditions they have always been very competitive.
I had a claim after a fall in Canada two years ago and the claim was dealt with quickly and efficiently.
28 December 2025
I have just renewed my travel insurance…
I have just renewed my travel insurance with Holidaysafe having used them for the last 4years.The cover is good and sensible priced.I’ve not had any problems with them so far and I’m happy with Hlidaysafe.
2 January 2026
Completing the application was straightforward
Completing the application was straightforward and it made listing medical conditions easy. I found it was smoother than when I tried the Staysure one.
25 December 2025
Very happy with Holidaysafe annual…
Very happy with Holidaysafe annual renewal premium Very fair price. Renewed by phone.😃
18 December 2025
Good website
Good website easy to navigate. No claim so I have no experience of the claims department.
22 December 2025
Good service year after year
Good service year after year. Well priced competitively. Easy to renew .
26 December 2025
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