I'm been waiting 15 months for refund on flight tickets from holidayme, worst customer service, no follow up, still waiting for refund. Never use holidayme for any peace of mind.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sucheta has done it again !! An amazing package for us to Switzerland ...customized to our needs ,from flights to trains , from hotels to tours ,everything was flawlessly aligned. Thanks again f... See more
We booked our last minute winter break holiday through holiday me thanks to there amazing offer for Armenia. We were lucky to meet their local guides (Gaya, Sam and Supi) who made our visit to the... See more
Had the pleasure of assistance of Mr. Movin John | Travel consultant – Online bookings for a complicated situation where my guests that I booked the hotel for couldn't make it to UAE... not only this... See more
Company details
Information provided by various external sources
HolidayMe is a unique website offering on-the-fly customized travel solutions to customers across the Middle East. This includes the ability to design holiday packages, hotels, sightseeing activities and transfers for destinations all over the world. The website, through its unique user experience allows the customer to choose from hundreds of curated itineraries created by experts for worldwide destinations and further personalize it according to one’s preferences. The customer can also book a completely customized package from scratch using its simple user friendly platform. All packages can be booked instantly using multiple payment methods. The website offers over 100,000 hotels and over 8,000 activities to choose from. It also has airport pick up and drop facility across 300 cities globally.
Contact info
Unit No. 1503, Swiss Tower, Cluster-Y, JLT, Dubai UAE., 938533, Dubai, U.A.E.
- +97142457300
- care@holidayme.com
- holidayme.com
Customer is the KING, for Holiday ME.... amazing tour experience 😊
It was one of the smoothest and seamless experience in arranging the entire tour (Hungary and Slovakia) for our office team. I was the point of contact for Sucheta from HolidayME team and believe me she along with her entire team has done a tremendous job in understanding our tour requirements and then accordingly doing the relevant bookings with their suppliers. To be honest they went out of their way and helped in all the ways possible, just to ensure that we have an amazing tour experience with no issues at all. Hats off to Sucheta and her entire team for virtually being with us thru the entire tour and ensuring that we don't face any problems anywhere. 5 stars rating from our team for excellent service provided. Keep it up team, best wishes always 😊

Reply from Holidayme
Irresponsible in visa processing service
Irresponsible in visa processing
We have paid and obtained the visa processing service from holiday me as per their recommendation. But the details In vouchers for visa, itinerary and visa applications are contradictory to each other.
We obtained this service from them expecting a hassle free service as we have no time to go through this process by ourselves .now we need tho followup with them to obtain correct documents.

Reply from Holidayme
Great service
Great service. I was in Canada but sharon dcunha helped to book my honeymoon package for Maldives. She worked around the clock bcoz of different timings. I didn’t have to look for anything. Everything was arranged and with no hustle.
5 star service.

Reply from Holidayme
Trustworthy travels site and great team on site
Me and my family went to georgia last week, it's fantastic..credit For Zura our driver in georgia, he is very friendly, accommodating, and helpful. And I see the best hospitality of georgia from him. He Deserve all the stars..cannot wait to come back..

Reply from Holidayme
Recently we visited Georgia by using…
Recently we visited Georgia by using holidayme tour package . The services provided by them was excellent and the guide was so co operative we don't feel any hassles ..I strongly recommend Holiday me if you are visiting georgia with Tour Package ..

Reply from Holidayme
very bad customer service
I would like to thank you team
I would like to thank sahel,gaowari,arthi to support me when my ticket related challenges.some how they fix it.thank you team.
Worst Holiday Planner - Holiday Me
I had reached out to Holiday Me for planning a private tour to Europe for me and friends. Once I made the payment, I had a tough time coordinating with their Post sales team. The response time from the Post sales team was pathetic.Bookings for me and my friends were not in sync. We had to make loads of changes on our own and also pay the change fee for their mess.
On tour trouble: The airport taxi bookings were improper and we had to hire our own taxis and pay the extra charge as well. The hotel bookings were not in line with our requirement. Our hotel locations were away from the city center in a couple of cases. We had to waste 20-30 minutes in travelling every time. There was no on-tour support. Our city trips were poorly planned and we missed one complete tour because of the timings. As a Holiday planner, I had expected Holiday me to guide us on the timings and locations that we were visiting but there wasn't any sync in our tours and timings.
Not an advisable holiday agent. Not for a private plan for sure.

Reply from Holidayme
Airline and hotel booking was…
Airline and hotel booking was excellent. Only concern is the response time of the emergency whatsapp number... Really need to improve on that. Overall, it's nice experience
It was the best experience we had…
It was the best experience we had during the trip to Armenia. The tour managers had facilitated all amenities and situations challengingly and provided convenient and comforting trips to various places in Armenia. It is indeed an unforgettable and worth cherishing memories of life time. Thanks a lot for it.
Armenia a wonderland
We booked our last minute winter break holiday through holiday me thanks to there amazing offer for Armenia. We were lucky to meet their local guides (Gaya, Sam and Supi) who made our visit to the many tourist attraction worthwhile with their vast knowledge and assistance everywhere.
A special mention for Sam who is so passionate about his home Armenia and filled with historical knowledge. He gave us so much information at every place visited. Gaya is bubbly, fun loving and made every journey fun and enjoyable.
Overall we had a lovely trip and glad to have met these lovely people and visit such a beautiful place.
Yerevan A team
What a fabulous mini break we had in Yerevan. Meeting Gaya, Andy and Hayk was our lucky break. Holiday ME you struck gold by teaming up with this attentive and knowledgeable team. We highly recommend their services. Gregg and Michele Manzoni.
Great customer service team
Great customer service team, I would to give special thanks for pratik, she was very attractive and helpful so thank you very much
One of the worst experience i had with…
One of the worst experience i had with booking for my trip package to Bali and Singapore.
They told me the breakfast is included in the package, but then i was shocked that it was not.
I have been calling Mustafa Salem - trip consultant so many times, but never got his replay.
Very rude staff and unprofessional!!
I hate HolidayMe, and i will definitely never recommend you to anyone
Great experience
Best package cost and arrangements.
Holidayme successfully arranged for my last trip to Malaysia ( family trip). Nothing changed regarding the activities and the local agency was very professional when it comes to activity time, communication, and support.
I can say that without Chandra from Holidayme and her collaboration, we couldn’t be satisfied as much as we are now. Chandra show a very professional way to deal with customers, through her advices and patience we got the best memorable trip to Malaysia.
Best ever booking site!
the prices are already competitive but with their special offers the prices are unmatched!
strong customer service and high responsive
Had a pleasant trip to Georgia and…
Had a pleasant trip to Georgia and Armenia during the national holidays. Thanks to Mekhar Anwan for helping out to choose the trip, updating every bit of the trip. Was the first trip booked by holiday me and a satisfactory one. More to go.
Azerbaijan Trip in Dec-2019
A very big thanks to team Holidayme for an awesome and fantastic Azerbaijan trip. We had gone through an easy go procedures from the enquiry stage till completion of our trip. Ms.Suchetha has helped us to book the package and she was updating the entire procedures on daily basis till we leave from Sharjah. Mr. Kareem from Holidayme was escorting us from UAE and was available 24x7 in our entire trip. He was the smiling face of our trip, attending each and every member in the group without any tiring attitude. A big Clap to Mr. Kareem. The tour guide Mr. Seymour was another attraction of the tour, polite and sweet guy with lot of fun all the days. Hotels in Baku and Gabala was so nice with all the star facilities and we welcomed with early check-in as mentioned in the package. Overall, a fantastic trip with lot of fun and comfort. Thanks again to Holidayme, Ms. Suchetha, Mr.Kareem and Mr. Seymour. We will never have any option other than Holidayme for our future trips.
I come with a sincere regret of booking…
I come with a sincere regret of booking my prague package with holidayme. I sit on my first day of the trip, booked by holidayme and question what kind of team do you have?
Such a bad choice of hotel you provide. We are staying at hotel monica, a hotel placed in a dungeon that’s far away from the capability to reach- by uber or by foot. Multiple failures from uber driver’s approach, and i hope holidayme team understands we dont speak czech, we tried to reach here by foot. A dungeon as it deserves to be mentioned again, we reached the hotel and carry the feeling that ok we made it alive!
What were you thinking while choosing this hotel? It is far away from any place a tourist should go. Giving you the benefit of doubt that it is cheap and you could only budget for this, but how about some r&d??? It is placed at a location that we walked in to, from an under construction, legally blocked location.
Upon failures and google maps ‘s not giving us alternate modes, we call the hotel staff and he had nothing but to yell back that its not his working hour why are we calling him at night and not called an uber or a bolt. Huh?
The whole point of choosing a travel agent is to ensure we have an expert’s advice. But i think, i could share some insights with you now, having spent 1 good day in prague.
Extremely bad hotel. Extremely. Advice, dont pass this along to your other customers. People come here for a vacation, and not to experience threatening hotel stays.
Coming back again tomorrow night? Not a chance. I may sound rude, but the route i took to reach, i am surprised and thanking the gods i made it in one piece.
Let me know if you can take ownership into this and pass along a better hotel to us. If not, i will say sorry, really for having you chosen as my travel agent.
Holiday me and this hotel Monica don't care at all customer. Especially women travel it's really unsafe and disgusting team. If you call them for help or enquiry they scream in foul language.
Really unprofessional

Reply from Holidayme
ARMENIA TRIP from DUBAI
A big thanks to holidayme for an excellent holidaytrip. I opted their package to ARMENIA during the national day holidays. The hotels were good and the service was excellent. The local tour guide (JACOB) deserves a standing ovation as he was really energetic, entertaining and humble by all means. Also, holidayme representatives (Hardik and Elizabeth) were very good as they were constantly making sure the guests were comfortable during the entire trip.

Reply from Holidayme
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







