holidaycottages.co.uk Reviews 

121,368
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 37,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning locations, sharing that properties are ideally situated close to beautiful coastal beaches, charming local villages, and peaceful countryside retreats. Travelers also love the wonderful facilities provided, often mentioning well-equipped kitchens, spacious rooms, and relaxing hot tubs to enjoy after a long day of exploring. However, some customers also noted occasional issues with cleanliness and property maintenance, mentioning specific instances of dampness, mold, or tired furniture. A few guests felt that certain accommodations required much better general upkeep and a significantly more thorough cleaning process prior to their arrival.

What people talk about most

Location

People report positive experiences with location, describing the settings as peaceful and stunning. Reviewers... See more

Facilities

Users describe positive interactions with facilities, highlighting well-equipped kitchens, hot tubs, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that accommodations are well furnished, clean, and... See more

Holidays

Customers had positive experiences with holidays, sharing that they enjoyed fantastic weeks away and made... See more

Booking process

Clients share positive opinions on the booking process, frequently highlighting how straightforward, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an amazing time at Clysedale Cottage. The location is superb - handy for New Quay and Aberaeron - and the cottage itself is immaculate and well equipped. We had great fun using the swimming poo... See more

Rated 5 out of 5 stars

Stunning property and location! Owners are incredibly welcoming and the property is completed to a high standard throughout, with all the amenities you could ask for. It was really worth every penny,... See more

Rated 5 out of 5 stars

Great apartment - it’s beautiful and really well presented. Large spacious rooms, gorgeous high ceiling. EV car charger was easy to use and wasn’t a problem gaining access. Beadnell is fabul... See more

Rated 5 out of 5 stars

Beautiful lodges with everything you could wish for & in a lovely quiet countryside location. Nice welcome pack for us & our dogs on arrival & the place was spotless & clean. Our hosts were very atte... See more


Company details

  1. Self-Catering Accommodation
  2. Cottage
  3. Cottage Rental

About holidaycottages.co.uk

Written by the company

holidaycottages.co.uk is a specialist holiday provider and part of Travel Chapter, one of the UK’s leading holiday letting agencies.

It offers quality self-catering holiday homes across the UK and Ireland. Every property in its 16,000-strong collection is personally inspected to meet high standards of quality and comfort, so guests can book with confidence.

holidaycottages.co.uk is recognised for exceptional customer service, rated excellent on Trustpilot and holding a Feefo Platinum Trusted Service Award. Guests are supported by a dedicated holiday team before, during and after their stay, and they can expect a clear and straightforward booking process.

Focused on delivering reliable, high-quality holidays, holidaycottages.co.uk combines expert support with in-depth knowledge of destinations across the UK and Ireland.

As part of a certified B Corp, it is also committed to responsible tourism and supporting local communities its properties are located.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

121K reviews

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Asks customers to review

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Replied to 80% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(121,368)

34,999 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A lovely cottage with amazing views and…

A lovely cottage with amazing views and an excellent rural location, largely on the flat with only 3-4 steps onto the terasse( so suitable for all , including those with less mobility ). About a mile to Minchinhampton village/ small town ( for food shopping and a pharmacy ), and to The Old Lodge or Burleigh Court Hotel, for excellent food and drinks, with stunning views.
We would highly recommend the cottage and will probably stay there again.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely cottage in a perfect spot for…

Lovely cottage in a perfect spot for exploring this part of Norfolk.
Lots of beautiful beaches nearby as well as National Trust sites. Visit to Sandringham Estate worth while as well.
Robin Hood pub in Sheringham great for meals.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Perfect holiday location for a large group

The house was equipped with absolutely everything required for a large group. The cleanliness was very impressive. It was a real home from home with Wi-Fi, washing and drying facilities, hair dryers, amazing kitchen facilities, cosy snug, beautiful bedrooms and amazing scenery. I would definitely recommend this location

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

Value for money, lots of space in the rooms and the garden.
Supermarket and restaurants at 9 min. walking.
Beautiful view from the backyard and 2 of the bedrooms over Aberfeldy and the hills.
Located in the centre of Schotland with lots of things to do nearby and driving distance:
Edinburgh is at 1.5-2 hours depending on traffic.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Cosy cottage with great amenities!

We loved the cottage and felt it had thought of all our needs. Useful things like an umbrella, picnic blanket, binoculars and maps we used throughout the trip. Location was great we loved Lynmouth and was convenient to drive to other places in north Devon.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely central village location

Lovely central village location, we enjoyed both the pub and the deli that were right opposite. There was also a handy coop a few minutes walk away.The cottage was surprisingly spacious, very comfortable and well equipped. The small outside area for the dogs allowed them access to a small safe seating area and they could also visit the larger garden with our supervision.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Hummingbird House Bath

The property we rented was absolutely excellent and in a perfect location. Holiday Cottages were a great company to deal with. I had several telephone conversations with them and they could not have been more accomodating and helpful.

7 August 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BOOK- Very poor customer service

DO NOT BOOK. Incredibly unreasonable customer service team.
Became double booked on the day we had booked 3 days after booking and over two plus weeks from the rental date. Requested to move dates (to any that where available) and pay any difference, this was flat out refused meaning the full cost was lost. There customer service team was very unhelpful and repeatedly lied and blamed the third party booking service for this but ultimately admitted they simply where refusing any alterations or cancellation.

11 August 2026
Unprompted review
holidaycottages.co.uk logo

Reply from holidaycottages.co.uk

Dear Cameron,

Thank you for taking the time to leave a review.

We're sorry to hear of your disappointment following your booking experience and the service you received. We understand how frustrating it must have been to find yourself unable to travel and to feel that there was insufficient flexibility when you contacted us to discuss alternative dates.

We appreciate your comments regarding the communication you received and are sorry that you felt unsupported during the process. Providing clear and helpful information is important to us, and we're disappointed to learn that we fell short of your expectations on this occasion.

Please be assured that your feedback has been noted and will be shared with the relevant team for review. We value all customer feedback as it helps us identify areas where we can improve our service and customer experience.

Thank you again for taking the time to share your experience.

Kind Regards
holidaycottages.co.uk

Rated 5 out of 5 stars

A wonderful cottage in beautiful…

A wonderful cottage in beautiful countryside. It had all the things you would want for a wonderful and happy holiday. The cottage is located on a farm which is fantastic and the owners were so friendly. Would return to this cottage and would recommend anyone to go there and enjoy!

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Holiday Cottages

Holiday Cottages say all the right things, when you have a serious complaint. But don’t do enough to keep me as a customer.

24 July 2026
Unprompted review
holidaycottages.co.uk logo

Reply from holidaycottages.co.uk

Dear Pauline,

Thank you for taking the time to leave a review.

We're sorry to hear that you feel let down by your experience. We understand that when a serious complaint is raised, it's important not only to listen and communicate effectively, but also to ensure customers feel that their concerns have been addressed appropriately.

We appreciate your feedback and are sorry that, despite our efforts to assist, you were left feeling that we had not done enough to restore your confidence in our service. Comments such as yours are valuable, as they help us review how we handle complaints and identify where improvements can be made.

Thank you again for sharing your experience. We will ensure your feedback is passed on to the relevant team for consideration.

Kind Regards
holidaycottages.co.uk

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