Holburn Online Reviews 

509
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing expert advice, patient guidance during store visits, and ensuring that audio purchases match individual needs and budgets perfectly. Consumers also deeply appreciate the prompt shipping times, competitive pricing, and secure packaging of their newly acquired equipment. However, some customers also noted occasional minor issues with delivery timings, third-party courier communication, or unexpected transit delays. A few reviewers additionally mentioned experiencing slight inconveniences like missing delivery notes, a lack of initial communication, or receiving specific responses regarding older repair requests from the team.

What people talk about most

Product

Customers had positive experiences with product, expressing immense delight with the high quality of audio... See more

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge and... See more

Service

Reviewers highlight positive aspects of service, describing staff as helpful, professional, and extremely... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast shipping times, secure... See more

Customer service

Reviewers express great satisfaction with the customer service, frequently highlighting the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dropped into the store to enquire about a Cyrus 40 PSU and the compatibility with our XR units after so much conflicting information online. Anna and Jesse were more than helpful. They quickly got us... See more

Company replied

Rated 5 out of 5 stars

I had a reasonably high-end Cyrus/Quad/KEF system showing its age. The team at Holburn HiFi advised the best annd most cost effective upgrade path. I purchased a pair of Fyne-Audio 502 SP speakers, a... See more

Company replied

Rated 5 out of 5 stars

One of the few audio companies still left that take time and care to help match your requirements and budget to their carefully selected products rather than simply trying to sell you their high... See more

Company replied

Rated 5 out of 5 stars

The guys at Holburn Hi Fi were fantastic from start to finish. Explained everything clearly and in simple terms which I really appreciated as I was lost amongst all the info I had seen online. I want... See more

Company replied


Company details

  1. Home Audio Store
  2. Hi-fi shop
  3. Home Theater Store
  4. TV store

Written by the company

Online retailer of Audio and Visual equipment. Set apart from the rest by our in house experts that help our customers around the UK create their perfect home systems. Stores in Glasgow & Aberdeen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(509)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick, friendly and efficient service.

The amplifier I ordered, a Pro-ject Maia S3, was an ex-dem model, which amounted to a decent discount on an as-new item in perfect condition. I received immediate notification that the order had been received, then very shortly afterwards received a friendly message to say it was on its way. It was sent by DHL and arrived the next day, so no complaints at all about the service from Holburn. It's a great little amp, too!

22 January 2025
Rated 5 out of 5 stars

I found both the Holburn Glasgow Audio…

I found both the Holburn Glasgow Audio company i purchased this TV from Loewe 2.43 and the service from both Jesse and Anna in engineering/in store second to none so happy to Recommend the Holburn Audio Store and mentioned staff really happy to provide assistance and Jesse even provided me with a new 4k hdmi cable free of charge to complete the set up,so no worries all round you can get in touch.
Holburn Audio Glasgow Jesse Anna.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Component upgrades

Being going to glasgow audio for about 16year now. Have always been
Given great advice with system matching, and product information. Staff have always been very helpful. a special thanks to jese for his time and help earlier today.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Great demo from Glasgow Audio

We went to Glasgow Audio for a demo of Dali speakers. Anna arranged an appointment and was very helpful in taking time to let us hear 2 sets of speakers, playing a wide variety of music which I brought with me. They have 2 good rooms for demo’ing and had one set up with the speakers and an amplifier I was interested in. I would recommend them. They answered lots of questions and found out the answer quickly if they did not know. If you are looking at hifi, worth speaking to Glasgow Audio.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

Very pleased with the service, fast delivery and great communication. Really informative website with lots of information about the product I was purchasing, extremely happy with my purchase. I would highly recommend this company.

12 December 2024

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