Holburn Online Reviews 

512
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for offering extremely helpful, knowledgeable advice, taking time to guide buyers patiently through various product options to ensure the right purchase. People also highlight the brilliant online service, noting that orders arrive very quickly, securely packaged, and in perfect condition. Some reviewers were not happy with delivery timings, noting that shipping could sometimes feel less prompt or experience scheduling delays. A few other people also felt that occasional packaging flaws or courier handling issues slightly affected their initial reception of the goods.

What people talk about most

Product

Customers had positive experiences with product, often noting that items arrived quickly and well packaged in... See more

Staff

Clients share profound appreciation for the staff, frequently highlighting their extensive product knowledge... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and professional staff... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast shipping,... See more

Customer service

Consumers find customer service to be exceptionally satisfying, frequently highlighting friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are always helpful and provide useful information and advice. They know their products and will patiently guide you through all the various options to ensure you make the right purchase. My who... See more

Rated 5 out of 5 stars

Dropped into the store to enquire about a Cyrus 40 PSU and the compatibility with our XR units after so much conflicting information online. Anna and Jesse were more than helpful. They quickly got us... See more

Company replied

Rated 5 out of 5 stars

I had a reasonably high-end Cyrus/Quad/KEF system showing its age. The team at Holburn HiFi advised the best annd most cost effective upgrade path. I purchased a pair of Fyne-Audio 502 SP speakers, a... See more

Company replied

Rated 5 out of 5 stars

One of the few audio companies still left that take time and care to help match your requirements and budget to their carefully selected products rather than simply trying to sell you their high... See more

Company replied


Company details

  1. Home Audio Store
  2. also in
  3. Hi-fi shop
  4. Home Theater Store
  5. TV store

Written by the company

Online retailer of Audio and Visual equipment. Set apart from the rest by our in house experts that help our customers around the UK create their perfect home systems. Stores in Glasgow & Aberdeen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(512)

113 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really impressive range of products

Really impressive range of products. Super quick and reliable service

11 April 2026
Holburn Online logo

Reply from Holburn Online

Hi Mark,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Trustworthy hi-fi stockist

I bought a few things from Holburn, both in the shop and online. The guys are nice and helpful, the selection of equipment is very interesting.

5 April 2026
Holburn Online logo

Reply from Holburn Online

Hi there,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Quick delivery. Thankyou from Soundeck

12 April 2026
Holburn Online logo

Reply from Holburn Online

Hi Lee,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

A satisfying and reassuring experience …

The only retailer I contacted who told me the whole picture of one of the items I had originally wanted. I dealt with three different people and all were very helpful indeed - their advice matched exactly what I had already gleaned. When I ordered one thing in error they rang, checked and altered the order. In all very friendly and thoroughly professional.

11 April 2026
Holburn Online logo

Reply from Holburn Online

Hi Michael,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars
Holburn Online logo

Reply from Holburn Online

Hi Mr Legard,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery

4 April 2026
Holburn Online logo

Reply from Holburn Online

Hi Dave,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

A very good website and and…

A very good website and and communication. Very slightly marred with delivery timings, but to be fair everything was arranged just before the long Easter weekend so all sins forgiven! Items delivered well packaged and as described. Thank you.

2 April 2026
Holburn Online logo

Reply from Holburn Online

Hi Tim,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Excellent customer service

The service from Holborn Online was excellent. I was kept up to date on my order from when it was expected to be in stock to when it would be posted out and it felt like they went the extra mile.
I would definitely use them again.

28 March 2026
Holburn Online logo

Reply from Holburn Online

Hi Michael,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Very straight forward

Very straight forward

20 March 2026
Holburn Online logo

Reply from Holburn Online

Hi William,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Absolutely phenomenal customer service…

Absolutely phenomenal customer service with a fantastic and tasteful selection for any of your HI-FI needs

26 March 2026
Holburn Online logo

Reply from Holburn Online

Hi there,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Great customer service

Great customer service. Fàst response and helpful.

7 March 2026
Holburn Online logo

Reply from Holburn Online

Hi Paul,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

Rated 5 out of 5 stars

Good communication and service

Good communication and service

13 March 2026
Holburn Online logo

Reply from Holburn Online

Hi there,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.

10 March 2026
Holburn Online logo

Reply from Holburn Online

Hi Nigel,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Rated 5 out of 5 stars

I attended the Kudos / Ultrafide…

I attended the Kudos / Ultrafide listening event yesterday at Glasgow Audio with my friend and had a brilliant time. Jesse, Mark and the team were friendly and very knowledgeable about every aspect of the audio gear on show. We listened to pre-selected test tracks, chose some of our own and Jesse threw in a couple of his own personal favourites. Overall, a fantastic 90 minutes spent at Glasgow Audio. Oh,and I got a very nice coffee and a Tunnocks Tea Cake.. what’s not to like!!
If you are thinking of getting to HiFi or need any advice, GA will help you find what you’re looking for.

20 March 2026
Unprompted review
Holburn Online logo

Reply from Holburn Online

Hi Gary,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Rated 5 out of 5 stars

Glasgow Audio

I received excellent service from Glasgow Audio!

7 March 2026
Unprompted review
Holburn Online logo

Reply from Holburn Online

Hi Kevin,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Rated 5 out of 5 stars

Great service again from Jesse at GA

Great service again from Jesse at GA. Had turntable arm issues. Sorted brilliantly by a fantastic expert in this area, organised by Jesse. First class all round. Very happy. Calum.

5 March 2026
Unprompted review
Holburn Online logo

Reply from Holburn Online

Hi Calum,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Rated 5 out of 5 stars

Michell Gyro SE

Great audition with Jesse, he answered all my questions and was happy to swap out cartridges so I could make an informed decision. I'll definitely be using them again when I'm after a Gold Note phono stage later this year.

28 February 2026
Unprompted review
Holburn Online logo

Reply from Holburn Online

Hi there,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Rated 5 out of 5 stars

The Best retail experience ever!

Went to the shop not knowing exactly what I really wanted.
Anna made some recommendations, Jesse demonstrated the equipment.
Both listened to what I wanted, excellent recommendations, and I now have a sound system that works for me and all well within my budget.
Cannot recommend highly enough

13 February 2026
Unprompted review
Holburn Online logo

Reply from Holburn Online

Hi John,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Glasgow Audio

Rated 5 out of 5 stars

Rega turntable

Bought a Rega turntable could not have been better service, all setup and ready to go would definitely use again.

13 February 2026
Holburn Online logo

Reply from Holburn Online

Hi there,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Hi-Fi

Rated 5 out of 5 stars

Buying hifi equipment

Immediate response on buying item,as described ,happy with price,well packaged, quick dispatch, courier used DHL very poor lied and left at wrong address on pavement beside road luckily saw email an retrieved quickly so all ended well.

15 February 2026
Holburn Online logo

Reply from Holburn Online

Hi Andrew,

Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.

Kind Regards,
Holburn Online

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look