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Holborn Assets Reviews 2,587

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting specific individuals for their exceptional service and dedication. The overall service is frequently described as excellent, with many people appreciating the clear explanations and personalized advice received. However, some people were dissatisfied with the contact and response times, mentioning instances where they struggled to get a reply or felt their inquiries were not adequately addressed. A few other people also felt that the company's recommendations could have been more thoroughly considered.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Customer communications

People report ambiguous experiences with contact. Some customers praise proactive communication and quick... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised prompt responses, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While most of my investment experince has been positive it was during a negative experiance that Henry Kent supported me. Henry took full control of a negative sitaution, came up with an alternativ... See more

Company replied

Rated 5 out of 5 stars

Having Anben as an advisor has been really refreshing—especially compared to others I’ve encountered in Dubai. What stood out most is his honesty and integrity. He doesn’t overpromise or tell y... See more

Company replied

Rated 5 out of 5 stars

We’ve worked with several financial advisors over the years, but Michelle and her team at Holborn Assets have truly stood out as exceptional. They are clear, transparent, and take the time to expl... See more

Company replied

Rated 5 out of 5 stars

Amanda Steyn has been nothing but exemplary. I have referred her clients which she has taken in her stride and acted with absolute professionalism. She handles queries with care. Has a knack for... See more

Company replied


Company details

  1. Investment Service
  2. Financial Consultant
  3. Financial Institution
  4. Financial Planner
  5. Pension Fund
  6. Tax Advisor

Written by the company

Holborn Assets is an independently owned, global financial advisory group established in 1998 and headquartered in Dubai. The company caters primarily to British expats with the objective of helping clients invest the right money in the right place at the right time. A holistic financial services provider, the group specialises in personal and corporate wealth management and manages over $2billion in assets under management. Key service offerings include -- Citizenship & Residency Programmes, Investments, Wills and Estate Planning, Education Planning, Pensions, Insurance, Long Term Care and SME services. The company has offices in the Middle East, UK, Europe, Africa and South Asia and currently supports a cadre of over 2200 UK and US qualified independent financial advisers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top notch organisation

Top notch organisation! Attention to detail is always a big plus in the world of finance and giving sound advice to make sound decisions creates success on investments. That's what you get at Holborn! Lourens has been providing me with financial advice for a good 15 years and a great relationship has been built on solid advice, great investment and above all, a great amount of trust! Lourens has helped build an amazing team at Holborn who are very professional in their work and quick to make things happen. Lourens could not do what he does without having strong support behind him, and a special mention should be made to Kathy who has been there throughout the journey communicating and organising and keeping everything on track. And of course cant forget the odd lunch which always goes down well! A great team to be associated with, without doubt!

29 April 2024
Unprompted review
Holborn Assets logo

Reply from Holborn Assets

Thank you for such a thoughtful and heartfelt review, Jonathan! We are truly honoured by your continued trust and support over the past 15 years. It is wonderful to hear how Lourens' expert guidance, paired with the dedication and professionalism of the entire Holborn team—especially Kathy—has made a lasting impact. We could not agree more: behind every great adviser is a strong, capable team making things happen. We are so pleased to have built such a solid relationship with you, both professionally and personally (and yes, the occasional lunch is always a bonus!). Here is to many more years of shared success!

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Very Happy

Have only had attentive and exceptional service from Lourens and Kathy

22 April 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your kind words, Hans! We are so pleased to hear that you have consistently received attentive and exceptional service from Lourens and Kathy. Their dedication to clients is at the heart of what we do, and it is always rewarding to know their efforts make a real difference.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Excellent investment advice and service…

Excellent investment advice and service from
Lourens and Kathy from South Africa Office.
Always available and have regular update meetings

29 April 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your kind words, Mahomed! We are so pleased to hear that Lourens and Kathy from our South Africa office have provided you with excellent investment advice and ongoing support. Their commitment to being available and maintaining regular updates is key to the personalised service we strive for.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Excellent team

Been working with Kathy Burke and Low Reich for years. Excellent team always going the extra mile for clients.

29 April 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your loyalty and kind feedback, Wessel! It is wonderful to hear that Kathy Burke and Lourens Reichert have consistently gone the extra mile for you over the years. Their commitment to excellence and client care truly sets them apart, and we are proud to have them on our team.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

My overall experience with Lourens

My overall experience with Lourens, Kathy, Michelle and others has always been good. I rate them highly and did recommend them to a relation who is now with them.
I have also found them friendly and helpful.

29 April 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your great feedback, Karen! We are delighted to hear that your experience with Lourens, Kathy Michelle and the rest of the team has consistently been positive. It means a lot to know you have recommended us to a relation — that is one of the highest compliments we could receive. We are glad to have earned your trust and appreciate your kind words about our friendly and helpful approach.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Review Rossouw van der Spuy

Rossouw has worked with me to ensure I have the right cover and investments. He is extremely professional, available and always guides me.
I completely trust him with his support and guidance.

29 April 2025
Unprompted review
Holborn Assets logo

Reply from Holborn Assets

Thank you for your wonderful feedback, Stacey! We are so pleased to hear that Rossouw has provided you with the support, guidance, and professionalism you deserve. Your trust means a great deal to us, and we look forward to continuing to assist you on your financial journey.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Harsha Bhoola providing us with great…

Harsha Bhoola provided us with great service. Many Thanks. MK

23 April 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your kind words and feedback, Mahesh! We are delighted to hear that Harsha Bhoola provided you with great service.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Met with Harsha Bhoola who was very…

Met with Harsha Bhoola who was very knowledgeable and insightful in her presentation. I will definitely consult her in the near future

25 April 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your wonderful feedback, Asha! We are thrilled to hear that Harsha Bhoola was knowledgeable and insightful during your meeting. We look forward to assisting you again in the near future!

Vincent @ Holborn Assets Trustpilot Team

Rated 4 out of 5 stars

The way Nyasha Rose Chikanya handled me…

The way Nyasha Rose Chikanya handled me is incredible. Our interactions had been amazing, she is an incredible relationship officer. She listens to her customers and pay attention to their needs

7 November 2024
Unprompted review
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Reply from Holborn Assets

Thank you for your fantastic feedback, Robert! We are so pleased to hear that Nyasha provided you with such an exceptional experience. Her dedication to listening and understanding our clients’ needs truly reflects the service we strive to deliver. We look forward to continuing to support you!

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

So far so good

So far so good. Everything has been great whilst getting registered. Thanks to all involved....

25 April 2025
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Reply from Holborn Assets

Thank you for your feedback, Adrian! We are pleased to hear that everything has been going smoothly during your registration process. We appreciate your trust and look forward to supporting you every step of the way.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Holborn South Africa

I find the Holborn team under Lourens very professional and have trusted them with my investment portfolio for many years. The informative webinars are a great added value for it's customers.

26 April 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your continued trust and support, Neville! We are delighted to hear that you value the professionalism of Lourens and the Holborn team, as well as the added value of our webinars. We look forward to continuing to serve you and helping you achieve your financial goals.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

The holborn experience was great…

The holborn experience was great because of their high level of professionalism, Nyasha in particular was very helpful, she organised my meetings with their management when I was in Cape Town and also ensured that there was a platform to communicate and follow up on discussions seamlessly after I left South Africa. She’s been brilliant!

26 October 2024
Unprompted review
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Reply from Holborn Assets

Thank you for sharing your wonderful experience, Adnan! We are thrilled to hear that Mark and his team’s support and professionalism made such a positive difference during your time with us. We will be sure to pass on your kind words to them. We look forward to continuing to assist you and supporting your journey wherever you are in the world.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Excellent Customer Service

Overall, it was an excellent experience with an exceptional eye for detail. Moving assets out of the US has been a lengthy process, but the team has been very responsive to all my questions. They have made me feel amazingly comfortable working with them in what can be a stressful experience.

17 April 2025
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Reply from Holborn Assets

Thank you for your wonderful feedback, Liane! We are delighted to hear that our team’s attention to detail and responsiveness helped make the process smoother and more comfortable for you. We understand how complex these situations can be, and we are proud to have supported you through it. We look forward to continuing to assist you in the future.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Lourens and his team are efficient

Lourens and his team are efficient, knowledgeable and amazing with service

25 April 2025
Unprompted review
Holborn Assets logo

Reply from Holborn Assets

Thank you for your kind words, Gina! We are thrilled to hear that Lourens and his team have provided you with efficient, knowledgeable, and outstanding service. We truly appreciate your feedback and look forward to continuing to support you.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Thank you

Thank you, Harsha Bhoola, for your sound financial advice

25 April 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your kind feedback, Kyriakos! We are pleased to hear that Harsha Bhoola’s financial advice has been helpful to you. We appreciate your trust and look forward to continuing to support you.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Holburn

Lourens, Kathy and the entire team of Holburn are very professional. Under their guidance, my husband and
I have invested and we are very happy.

25 April 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your wonderful feedback, Deena! We are delighted to hear that Lourens, Kathy, and the entire Holborn team have provided you with professional guidance and support. It is fantastic to know that you and your husband are happy with your investments. We look forward to continuing to work with you on your financial journey.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Place is awesome

Place is awesome, fantastic Executive experience

5 April 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your great feedback, Faizal! We are thrilled to hear you had a fantastic experience with us.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Financial investing advice

Received very good experience in financial investing advice from Harsha Bhoola

31 March 2025
Unprompted review
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Reply from Holborn Assets

Thank you for your feedback, Graham! We are delighted to hear that you had a positive experience receiving financial investment advice from Harsha Bhoola. We appreciate your trust and look forward to supporting you further.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Professional service

Good, efficient professional assistance. All round a good experience.
Thank you Rossouw van der Spuy

10 April 2025
Unprompted review
Holborn Assets logo

Reply from Holborn Assets

Thank you for your kind feedback, Philip! We are glad to hear that Rossouw van der Spuy provided you with efficient and professional assistance. We appreciate your support and look forward to continuing to work with you.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Rossouw from Holborn has helped me…

Rossouw from Holborn has helped me over the past 6 years with my entire financial planning (medical, pension, investments & insurance) and has gained my full trust in advising me. He’s always there to help and I can’t recommend him enough!

24 April 2025
Holborn Assets logo

Reply from Holborn Assets

Thank you for your wonderful feedback, Dieter! We are thrilled to hear that Rossouw has been such a trusted and reliable advisor for you over the past six years. Building long-term relationships with our clients is something we truly value, and we are delighted that Rossouw’s support has made a positive impact. Thank you for your recommendation — we look forward to continuing to support you in the future.

Vincent @ Holborn Assets Trustpilot Team

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