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Hola Health Reviews 

605
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and friendly staff, particularly the doctors, for their thorough and helpful approach during consultations. Many people highlight the service as exceptional, appreciating the convenience, ease of use, and quick response times to connect with a doctor or receive necessary documents. However, some customers also noted delays in response times, waiting extended periods for appointments or resolutions, and experienced unresponsive customer support. A few other people mentioned occasional technical difficulties with video connections during consultations, and some found support unhelpful when seeking assistance.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency, convenience, and professionalism. Many... See more

Staff

Clients share positive opinions on staff, frequently praising the medical team for being fast, efficient,... See more

User experience

Customers consistently note positive experiences with user experience, finding the service exceptional, easy... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising the quick service,... See more

Customer service

People report ambiguous experiences with customer service, with some praising the professional health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Hola was exceptional. I admired how the medical team was fast and efficient, and cheap in setting appointments with doctors. The doctor was very professional. What would take week... See more

Rated 5 out of 5 stars

It was great how I was informed how much longer before I was seen. Dr S was friendly and professional considering it was 3am! ;) It was also bulk billed. Given that I only needed a course of antibioti... See more

Company replied

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Hola Health provides a brilliant service. My husband was in agony due to piriformis syndrome, which he has had before. The doctor who rang him from Hola Health was very thorough and provided him w... See more


Company details

  1. #1 of 1 best companies in Family Practice Physician
  2. #2 of 2 best companies in General Practitioner
  3. #2 of 2 best companies in Medical Certificate Service
  4. #7 of 7 best companies in Online Pharmacy
  5. #4 of 4 best companies in Online Prescription Medication Vendor
  6. #1 of 1 best companies in Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.2

Great

TrustScore 4 out of 5

605 reviews

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Asks customers to review

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4.2

All reviews

(605)

516 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking was fast and efficient

Booking was fast and efficient, doctor was understanding and helpful

24 June 2026
Hola Health logo

Reply from Hola Health

Hi Elvia,

Thank you for your kind words. We're pleased to know our service was able to support you when you needed it.

Regards
Team Hola Health

Rated 5 out of 5 stars

Great service.

Not a long wait to speak to a doctor.
Patient and knowledgeable consultation.

6 July 2026
Hola Health logo

Reply from Hola Health

Hi SD,

We appreciate your review and are pleased that we could provide the care and support you needed.

Regards
Team Hola Health

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience

3 July 2026
Hola Health logo

Reply from Hola Health

Hi there,

We're grateful for your support and your review. Thank you for choosing Hola Health.

Regards
Team Hola Health

Rated 5 out of 5 stars

Weekend Telehealth.

Easy booking system, appointment within an hour after booking on a weekend was fantastic to be able to access the service.
Doctor was easy to understand, thorough and provided quick diagnosis and treatment.

4 July 2026
Rated 5 out of 5 stars

Very easy to contact

Very easy to contact. Simple process. All relevant documents clear . 100percent on point.Beats the hard process of seeing my local doctor. Especially when feeling unwell.

26 June 2026
Rated 5 out of 5 stars

Speedy service

Speedy service

14 June 2026
Hola Health logo

Reply from Hola Health

Hi Keiko,

Thank you for your feedback. It's always encouraging to hear from satisfied patients.

Regards
Team Hola Health

Rated 2 out of 5 stars

Booking process is too hard

Booking process is too hard . Video system not working, give and option to have phone consult only , also have confirmed time slots for appointment, no one at work have time to wait 45 minutes for appointment that never happens on time

23 June 2026

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