Banner for Hola Health

Hola Health Reviews 

605
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 521 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its convenience and ease of use, often highlighting the quick access to medical advice and prescriptions. Many people appreciate the professional and friendly staff, with doctors described as thorough, helpful, and understanding. The overall user experience is frequently noted as exceptional, making healthcare accessible and efficient. However, some people mentioned issues with response times, experiencing long waits for appointments or resolutions. Additionally, a few other people also felt that customer service was unhelpful or unresponsive, and some noted problems with certificate validity or doctor's communication.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting the convenience and efficiency of... See more

Staff

People report positive experiences with staff, highlighting that doctors are often described as thorough,... See more

User experience

Reviewers mention positive feedback about user experience, describing it as practical, safe, and... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers praising quick responses and... See more

Customer service

Consumers find customer service to be ambiguous, with some reporting positive experiences, citing great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was great how I was informed how much longer before I was seen. Dr S was friendly and professional considering it was 3am! ;) It was also bulk billed. Given that I only needed a course of antibioti... See more

Company replied

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Response time was so quick Booking process easy The Doctor was professional and highly recommended Can’t believe I booked a video call and spoke to a Dr within 10 mins. He diagnosed me promptly an... See more

Rated 5 out of 5 stars

Hola Health provides a brilliant service. My husband was in agony due to piriformis syndrome, which he has had before. The doctor who rang him from Hola Health was very thorough and provided him w... See more


Company details

  1. #1 of 1 best companies in Family Practice Physician
  2. #2 of 2 best companies in General Practitioner
  3. #2 of 2 best companies in Medical Certificate Service
  4. #7 of 7 best companies in Online Pharmacy
  5. #4 of 4 best companies in Online Prescription Medication Vendor
  6. #1 of 1 best companies in Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.2

Great

TrustScore 4 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(605)

516 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and helpful service

I used Hola to contact a Dr for an important script, as I couldn't get appt with my GP for a week. I'd never used that sort of service before. I was impressed with the efficiency and quality of service. It saved me trouble and expense. It was late at night, and didnt expect a call until the next am. But 15 mins later, I had what I needed. Thankyou !

10 July 2026
Rated 5 out of 5 stars

Highly recommended

It was great, didn't feel pressured just straight to the point, few questions and it was done, very affordable too, highly recommend to anyone who needs quick service.

18 July 2026
Rated 5 out of 5 stars

Hola Health provides a brilliant…

Hola Health provides a brilliant service. My husband was in agony due to piriformis syndrome, which he has had before. The doctor who rang him from Hola Health was very thorough and provided him with the same medication our GP gives him when this happens.
We live 165km from our GP and we rang Hola Health at 6.38am on a Sunday morning. There was very little waiting time.
I was able to get the medication as soon as the chemist was open.
Thanks Hola Health and thanks to your doctor.

19 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look