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Hola Health Reviews 467

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 394 reviews, reviewers had a great experience with this company. Customers frequently praise the service for its efficiency and ease, often highlighting the quick connection to doctors and the seamless process of obtaining prescriptions. Many appreciate the helpfulness and professionalism of the staff, noting that doctors are empathetic, thorough, and provide good advice. The user experience is consistently described as straightforward and convenient, making it an excellent alternative when regular GP appointments are difficult to secure. However, some customers experienced dissatisfaction with customer service, citing slow response times, unanswered emails, and unhelpful replies. There were also instances where people waited longer than expected for consultations, or encountered doctors who were difficult to understand or unable to provide the necessary prescriptions.

What people talk about most

Service

Users describe positive interactions with service, highlighting quick and helpful consultations, often with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Response time

People report ambiguous experiences with response times, with many customers praising the speed of service,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers expressing satisfaction with... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of use of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very useful while on holidays in remote part of Western Australia; however, our consultations were so varied in length, depth, and staff interest. All four of us were really unwell with Influenza A an... See more

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Response time was so quick Booking process easy The Doctor was professional and highly recommended Can’t believe I booked a video call and spoke to a Dr within 10 mins. He diagnosed me promptly an... See more

Rated 5 out of 5 stars

Quick acknowledgment and link up with service provider. Quick Booking and waiting time. Visual link up and easy communication. Amazing service when you know you need antibiotics as you have suffered... See more


Company details

  1. #1 of 1 best companies in Family Practice Physician
  2. #2 of 2 best companies in General Practitioner
  3. #2 of 2 best companies in Medical Certificate Service
  4. #7 of 7 best companies in Online Pharmacy
  5. #4 of 4 best companies in Online Prescription Medication Vendor
  6. #1 of 1 best companies in Physician Referral Service

Written by the company

The easiest way to see a GP. Online within 15 minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 700,000 patients.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in 15 minutes.

4.1

Great

TrustScore 4 out of 5

467 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Negligence and lack of concern.

I waited a long time for my phone call the entire conversation lasted 2 minutes I needed antibiotics for a chest infection, explained I was allergic to penicillin, anaphylaxis so essentially potentially fatal. Script was sent through luckily I decided against using the delivery service as I would have received the potentially deadly antibiotics and taken them without concern. I went to the pharmacy and to the pharmacists horror explained I couldn’t take them and I would need to have another script provided as they were unable to contact the doctor on the script. I emailed hola support and the concern of negligence was brushed off and I was simply told you will receive and different script shortly.

1 June 2026
Rated 5 out of 5 stars

Easy and convenient

Easy and convenient. Only had to wait for a short time to speak with a doctor - who was very helpful. The prescription was sent straight to my phone. Will be happy to use Hola again.

2 June 2026
Rated 1 out of 5 stars

Really dissapointing experience

Really dissapointing experience, was sick with covid an needed a prescription for antiviral medication. Download the app and entered my details, during the consult the doctor said she's was having problems with my Medicare card and couldn't issue a prescription, said she would call me back. This never happened, I emailed the help centre and was never assisted, they just took my money and never bothered calling m as promised, I won't be back.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

I applied for a medical certificate…

I applied for a medical certificate which I was led to believe was signed by a dr or nurse practitioner. The person who signed was an rn. I work for gov and they won’t accept it. The person who responded via email was quite blunt and unsympathetic. Told me to do a Telehealth. Would never use again.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

my appointment was handled very quick…

my appointment was handled very quick and fuss free thank-you

1 June 2026
Hola Health logo

Reply from Hola Health

Hi Shelley,

Thank you for taking the time to share your experience with Hola Health. We're delighted to hear we could assist you and appreciate your support.

Regards
Team Hola Health

Rated 5 out of 5 stars

I had an appointment within 15 minutes…

I had an appointment within 15 minutes and I was very happy with the outcome - a quick helpful consultation, a prescription immediately at a reasonable cost.

25 May 2026
Hola Health logo

Reply from Hola Health

Hi Caroline,

Thanks for your kind review. We're glad you had a positive experience and look forward to helping you again whenever you need us.

Regards
Team Hola Health

Rated 5 out of 5 stars

My issue was resolved quickly and…

My issue was resolved quickly and efficiently by the doctor

24 May 2026
Hola Health logo

Reply from Hola Health

Hi Nicola,

We truly appreciate your feedback. Thank you for choosing Hola Health for your healthcare needs.

Regards
Hola Health

Rated 5 out of 5 stars

The first time using this service was…

The first time using this service was absolutely brilliant - I had left me psoriasis medication at home and i was away travelling for 3 months - I’m so grateful to have received attention and script

4 June 2026
Hola Health logo

Reply from Hola Health

Hi Denise,

Thank you for your positive review. We appreciate your feedback and are pleased that our service met your expectations.

Regards
Team Hola Health

Rated 5 out of 5 stars

Amazing service

Super easy to book and was extremely happy with the speed of actually getting to speak to a doctor. All done in 15 minutes. Highly recommended and will use this amazing service again

28 May 2026
Hola Health logo

Reply from Hola Health

Hi Pearson,

We're delighted to hear you had a positive experience. Thank you for trusting Hola Health with your healthcare needs.

Regards
Team Hola Health

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