Horrible, just horrible service. I never received my order. I was told to check with the postman, check with the post master, check with all the neighbors for my missing package. When I go to t... See more
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HRP sent a invalid tracking number for my recent order. Three emails to HRP (two different email addresses) all went unanswered, despite my getting the standard response that HRP will get back to me a... See more
It seems to be very unprofessional wrong tracking number and no response to emails. Shop elsewhere even if prices are higher. This site seems to be a scam or extremely unprofessional. Stay away peo... See more
Company replied
I am not a SatisfIed customer at all. I have paid for the 3 day shipping I ordered it on June 15th they said I would get it June 21st then I had an email saying June 22nd and now I'm not supposed to g... See more
Company details
Information provided by various external sources
Hobby & Recreation Products (HRP) has been in business for over 25 years bringing outstanding hobby and recreation products to North America and International markets. We provide brand management services to several recreation and hobby brands including Racers Edge, Spazstix Paint, Gmade, CEN Racing, Savox, Hobbywing, and many more. HRP stocks tens of thousands of items in two warehouses across the USA, offering quick access to our products from Utah and Pennsylvania. Our dedicated staff has years of experience and are active participants in the industries they serve. Our products are designed to improve your experience with your chosen activity. Our staff is always looking to help bring a better product to market by relying critical customer feedback as well as personal experience. We strive to offer the BEST value possible from factory to end user, while always maintaining outstanding customer service and support. As long as we feel like we'd definitely buy from ourselves, we are meeting one of our key goals.
Contact info
2034 s 3850 w, 84104, Salt Lake City, United States
- 800-860-3709
- contact@hobbyrecreationproducts.com
- hobbyrecreationproducts.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Great hobby supplier !
very easy to order great prices fast secure shipping will use again
Product did not work
This product did not work as advertised. A complete waste of money.
Spazstix Paint Order
Outstanding customer service. Received order within 3-4 days.
Best Customer Service...Ever!!
I purchased a drone from HRP (manufacturer to remain nameless since I was horribly unimpressed with their service). HRP stepped up to the plate and sent me a new drone within days of me stating my initial one was DOA. Friendly, understanding and just fantastic service. HRP, you folks rock...
HRP IS THE BEST
HRP is a great company I order all my hobby stuff from them. Super fast shipping to.
What's not to like.
Competitive price for the Team Magic E6 III HX, with free shipping option.
Thought it would take probably 5-6 days to arrive, but much to
my surprise, I got it in 2 days. Hats off to HRP.
By the way, my grandson and I love this truck.
Now ..... HRP needs to begin stocking replacement and option parts for
this monster truck. I know this is a new product, but rc owners will always
need new parts.
Slooooooow Shipping At A High Cost
Slow to send out product and excessive shipping cost. If the products were available somewhere else I would not do business with this company. I have only placed two orders with this company.
EDIT: After seeing the response from the company, here are the REAL facts:
Ordered: Monday 06/22/2015
PayPal Payment: Jun 22, 2015
Time: 16:11:05 PDT
Shipping Info from USPS:
*June 29, 2015 , 10:05 am
Delivered, In/At Mailbox
LUBBOCK, TX 79413
*June 29, 2015 , 7:03 am
Arrived at Post Office
LUBBOCK, TX 79413
*June 25, 2015 , 8:21 am
Departed USPS Facility
SALT LAKE CITY, UT 84199
*June 25, 2015 , 7:34 am
Arrived at USPS Origin Facility
SALT LAKE CITY, UT 84199
*June 25, 2015 , 6:19 am
Accepted at USPS Origin Sort Facility
SALT LAKE CITY, UT 84104
*June 23, 2015 , 3:53 pm
Shipping Label Created
SALT LAKE CITY, UT 84104
So, as you see, it took three days, (Thursday June 25th) after I placed the order and paid for it to be shipped out. It was NOT shipped out on Monday. A week later I received it on Monday June 29, 2015.
The SECOND order I placed with them was on Friday July 17, 2015 (Front Hubs for a Team C TS4) and was not shipped out until Thursday July 23, 2015 at 10:41 am. This is from USPS tracking records. So, it still takes your company three to four days to get an order on it's way. If this is the order you were replying to, it shows even more negligence concerning customer service.

Reply from Hobby Recreation Products
Sad set of circumatances
Never received product but card was charged. No tracking info.
Great service and customer care!!
My experience has been great with HRP. very helpful and have almost all the products I need. Out of stock on some things sometimes but thats understandable, no worries. I did call the help line to assist me with finding my package and that went extremely well. packages show up in a timely matter and I have had no issues to speak of.
out of order or we can not send spraycans
A few times I tried to order the chrome spray. Most of the times it is not in stock, and when I get a message that it is back in stock and I want to order again the same story. The site does allow (via ebay) to order spraycans and than I get a refund because it is not possible to send spraycans overseas.
Excellent customer service
After using amainhobbies for years, I recently decided to try HRP. I was pleasantly surprised by the speed of their shipping.
Parts order
I ordered some helicopter parts on Sunday night and used a different billing address which made it necessary for them to call and verify my information. Even with the delay I received my parts on the Wednesday following the order in full. Service was great for me.
Great product and service
The speed controls are top notch work smooth and flawlessly. As with HRP their service is always tops. Fast shipment and products arrived in perfect condition.
I love Hobby recreation products
By far the best online hobby site on the internet today, i would recommend this site to anyone who wants top notch products with top notch service!!!!!
Satisfied Customer
Great selection but we need pictures of items on web site. Shipping was fast and price was great! Will do more business with you all!
very good service
No problems with the order or delivery. I didn't know when to expect delivery, so I needed to keep an eye out. A tracking number would have been nice (at least to know when it was shipped). I will be using them again.
Love the product, hate the shipping oiptions.
Now that HRP carries ThunderTiger stuff, they will definitely see more of my future business but the shipping options are strange. They wanted almost $23 to ship USPS and about $10 for Fedex. I always choose USPS so I don't have to wait for something to be dropped off at my door but not this time. USPS option was just too expensive. I got my wheels in good amount of time but I didn't like the inconvenience of watching my door all day for Fedex to arrive. Stuff gets stolen off front door steps, not from inside mail boxes. HRP needs to make USPS shipping option better priced.
First order was a breeze!!
First order was a breeze. All items except for one were in stock. HRP contacted me immediately and asked whether to replace, back order or cancel the item that was unavailable. I chose to replace with similar product (tire compound). They immediately made the change and shipped the items without delay. Super smooth and easy!! Thanks HRP!!
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