I have given up with hobby maker/carla bagshaw I have been a loyal customer for several years(they know i have), But recently i tried buying a cut by hand item,"the peacock" i think, i got on th... See more
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See what reviewers are saying
Update: 26/10/26 They have now had my money for 26 days. I have still not received a refund from this company and have now raised a dispute with my bank to get this money refunded. Also o... See more
Company replied
Well I love HM, so much better than the past shows that have been shown on freview TV. They cover my favourite brands Hunkydory, Paper Dynamics and Pinflar plus you have my favourite presenters/demons... See more
I love watching Hobbymaker and all the different shows. I watch nearly everyday it keeps me company. The presenters and demonstrators are very informative and hilarious. I just wish the shows could be... See more
Company details
Written by the company
Welcome to HobbyMaker, the home of papercraft, mixed media and art & craft supplies based in the Midlands, UK. HobbyMaker started in 2022 partnering with the top industry experts in the crafting world. We provide informative demonstrations from a wide variety of craft, covering mixed media, arts, needlecraft, papercraft and so much more. So if you are looking for card making tips or resin craft ideas, HobbyMaker has you covered.
Contact info
Unit 2D, Eagle Road, Moons Moat, Redditch, B98 9HF, Worcestershire, United Kingdom
- 0800 001 4433
- help@hobbymaker.com
- hobbymaker.com
3.0
Average
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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i have problems with orders not being…
i have problems with orders not being delivered as they should be i have complained on several occasions and yet again another order not received 26/10/25 it wont let me put the date in below
26 October 2025
Unprompted review
Reply from HobbyMaker
Hi,
Thank you for your review.
We’re sorry to hear that your order hasn’t arrived yet. Please note that most orders are dispatched directly from our suppliers’ warehouses, which can take 8 to 11 working days to arrive.
If your order has exceeded this timeframe or if you require further assistance, please don’t hesitate to contact our customer service team on 0800 001 4433, and they will be happy to investigate this for you.
We apologise for the inconvenience caused and appreciate your patience.
Kind regards,
HobbyMaker
Appalling Customer Service - Lost Parcel
Appalling Customer Service. According to Yodel my parcel was delivered a week ago. It wasn't and the delivery photo shows somewhere completely unknown. Rang Hobbymaker to report it. A week later still no response from them.
Rang again today to be told there were no more notes on my case so looked like the lost parcel team hadn't picked it up yet.
I know people get busy but to have not even had a response a week later is terrible.
Initially I wanted a replacement for my item but to be honest the joy is gone now and I may as well just have my money.
My first time ordering from Hobbymaker and now I see how they deal with issues it will be my last!
EDIT: I had already walked up and down the drive to check if anywhere matched the delivery photo.
I had to send a complaint email a week after my initial phone call before I got a response.
Not sure why no. 18 as this is a bungalow with an overgrown front garden and small path, not a block paved drive as shown on the delivery photo.
24 October 2025
Unprompted review
Reply from HobbyMaker
Hi Diane,
Thank you for your review.
We’re sorry to hear about the misdelivery of your parcel and the frustration it has caused. Our team responded to your email asking if you could check with your neighbours at number 18, as it appears that the proof of delivery photo matches their house. If the parcel is not with your neighbours, please contact our team again so we can proceed with the investigation and ensure this matter is resolved promptly.
We apologise again for the inconvenience caused and appreciate your patience.
Kind regards,
HobbyMaker
5 weeks and numerous e mails all I have…
5 weeks and numerous e mails all I have received is they are e mailing crafters companion to chase. Surely someone knows how to pick up a phone!
16 October 2025
Unprompted review
Reply from HobbyMaker
Hi Rosemary,
Thank you for your review.
We’re very sorry to hear about the delays and frustration you experienced with your order. We can see that the order has now been refunded however, we understand that this should have been actioned sooner, and we appreciate your feedback.
We apologise for any inconvenience caused and truly appreciate your patience throughout this process. If there’s ever anything else we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
HobbyMaker
Poor delivery
They take the money from your account before the item is despatched. I was informed my delivery would take 8-11 working days to come yet after this time the item has still not been sent from the supplier.
They are good at taking your money but not at delivering it on time.
15 October 2025
Unprompted review
Reply from HobbyMaker
Hi,
Thank you for your review.
We’re very sorry to hear that your order hasn’t arrived yet. Please note that most orders are dispatched directly from our suppliers’ warehouses, which can take 8 to 11 working days to arrive. If your order has exceeded this timeframe, our customer service team will be happy to investigate and provide an update.
We apologise for the inconvenience caused and appreciate your patience. Please contact us on 0800 001 4433 so we can assist you further.
Kind regards,
HobbyMaker
Ordered a Crafter's Companion paint pan…
Ordered a Crafter's Companion paint pan set on the 3rd of September and I'm still waiting for it to arrive. Emailed and phoned numerous times with no joy: we've passed it on the the relevant team.
Also, I received a parcel from Sanntangle, delivered by Yodel, and for the first time in over 100 deliveries, the package was open and 1 item missing.
13 October 2025
Unprompted review
Reply from HobbyMaker
Hi Graham,
Thank you for your review.
We’re very sorry to hear about the delay with your Crafter’s Companion order and the missing item from your Sanntangle. We completely understand how frustrating this must be. Please rest assured that our liaison team is currently looking into both issues, and a member of the team will be in touch with an update as soon as possible.
We sincerely apologise for all the inconvenience caused, and please know that we are committed to getting this resolved for you.
Kind regards,
Hobby Maker
August order now October still not received
Placed an order in August advised that the company was moving its warehouse and that orders would be delayed due to this. We are now in October and still no sign of order, this was a substantial amount of money for this order. I have contacted Hobbymaker and they said they were looking into it, however still no reply, no update, seems as though they are ignoring me. I have spend thousands of pounds over the years with Hobbymaker and Crafters Companion and I have to say they have let me down with their Customer Service. I can say that the previous order that I placed with Hobbymaker was a disaster in the fact that what I ordered is not what was delivered and what was delivered was not ordered by me. Heaven knows what is going on in their packing department but it is not fit for purpose, there is no checking of orders and no quality control at all, because if there was, this would not happen. Once this debarkle has been sorted out I can definately say that I will be placing no more orders with them ever again. My advice is use TEMU and that is where I will be getting all my craft essentials from now on.
1 October 2025
Unprompted review
Reply from HobbyMaker
Hi Jo-ann,
Thank you for your review.
We’re very sorry to hear about the ongoing issues with your order and the frustration this has caused. We understand how disappointing it must be to have experienced delays and errors. Please note that orders are usually dispatched directly by our suppliers, and Crafters Companion recently moved their warehouse, which unfortunately took longer than expected. This move was announced on air, and we appreciate that it may have impacted your order.
We take your concerns seriously and would like to investigate this further to ensure the matter is resolved as quickly as possible. Please contact our customer service team on 0800 001 4433 so they can assist you further.
We apologise sincerely for the inconvenience caused and appreciate your patience.
Kind regards,
Hobby Maker
Why do they always round down price per…
Why do they always round down price per item? £42.99 for 150 sheets is not 28p per sheet as it would cost £42 not £42.99 also split pays are always less that actual cost. Be honest if it is 28p per sheet charge 28p per sheet and not 28.66! It not difficult being honest. Re reply it’s not confusion it’s lying.
27 September 2025
Unprompted review
Reply from HobbyMaker
Hi Paul,
Thank you for your review.
We’re sorry for any confusion regarding pricing and split pays. If you require further assistance, please contact our customer service team on 0800 001 4433, and they will be happy to discuss this further with you.
Kind regards,
Hobby Maker
Very bad customer service
I placed an order on 29th august, it didn’t arrive before the 11th September, as I was taking a short break, I re-arranged delivery to the 16th September. I waited in all day, it didn’t arrive, I waited in all day on the 17th& 18th it still didn’t arrive. I then cancelled the order 7 days ago and requested a refund only to receive an email from yodel confirming delivery on 20th. I refused to accept delivery and they have now attempted 3 days to re-deliver. I am now told that i won’t get a refund until they received the package back which should never have been dispatched. I have tried to speak to the refund department as I have been told it needs to be “investigated”, which I might say made me feel really uncomfortable as if it was my fault and I personally was being investigated. I have now told them if I don’t receive a refund within another week(2 weeks after cancellation of the order)my bank will be dealing with it on my behalf, I will NEVER EVER BUY FROM THIS COMPANY AGAIN.
23 September 2025
Unprompted review
Reply from HobbyMaker
Hi Lyn,
Thank you for your review.
We’re very sorry to hear about the issues you’ve experienced with your order and the distress it has caused. We completely understand how frustrating it must be to have attempted deliveries after you cancelled, and to feel as though the situation has caused you undue stress. Please be assured that it is never our intention to make our customers feel at fault in these situations.
Unfortunately, refunds are usually processed once the returned items are received therefore there's not much we can do until the return is received.
We apologise sincerely for the inconvenience caused and for the negative experience you’ve had with us. If there's anything else we can assist you with, please don't hesitate to contact us on 0800 001 4433.
Kind regards,
HobbyMaker
Delivery delays totally unacceptable!Account closure threats!
I placed my HobbyMaker order online on 27th Aug for 2 items from 2 different suppliers.HobbyMaker's website states payment is only taken on despatch but the evidence on my account proves otherwise.
On 29th Aug they took payment of £89.93 from my bank. Its now over 3 weeks and to date on 21st Sept nothing has arrived and no tracking evidence has been produced.
On cancelling the order by phone and email I requested a refund to be issued within 2 weeks or I would require a chargeback to be undertaken by my bankers .I was met with the threat of account closure should this process be undertaken successfully.
All chargebacks have to be proven with evidence before the banks will process.
Conclusion;
When there is a breach of contract and HobbyMaker fails to deliver or is slow to refund and a chargeback occurs, the customer is penalised by the account being closed.
Fabulous customer service, don't you think?
21 September 2025
Unprompted review
Reply from HobbyMaker
Hi Elizabeth,
Thank you for your review.
We’re very sorry to hear about the delays with your order and the frustration this has caused. We understand how concerning it must be to see payment taken earlier than expected and not have received your items or tracking information. Please be assured that we take these matters seriously and that it is never our intention to cause stress to our customers.
If this hasn't been resolved for you yet, please contact our customer service team on 0800 001 4433, and they will be happy to assist you with your refund.
We apologise for the inconvenience caused.
Kind regards,
Hobby Maker
Haven’t received the item
Haven’t received the item. Was dispatched after I was supposed to receive it and after I had informed Hobbymaker that I would not be home to receive the parcel as would be away., Cancellation was refused and I’m now away from home , the tracking does not work so I have no idea if this has been left at my address or not. Will not order again.
16 September 2025
Unprompted review
Reply from HobbyMaker
Hi Sue,
Thank you for your review.
We’re very sorry to hear that your order hasn’t arrived yet, and we completely understand your frustration. Please note that most orders are dispatched directly from our suppliers’ warehouses, which can take 8 to 11 working days to arrive. If the delivery timeframe has passed, please don't hesitate to contact our customer service team on 0800 001 4433 so they can look into resolving this for you as soon as possible.
We apologise for the inconvenience caused and appreciate your patience.
Kind regards,
Hobby Maker
POOR CUSTOMER SERVICE
Placed an order from Hobbymaker for 2 items on 9th July 25, one was Tonic glue press bundle and the other was a Lisa Horton Die set, spent over £70, I received the glue press but not the die set, I have made 3 calls and sent email regarding where is my die set, the answer I get is they are waiting for a reply from the supplier which is Lisa Horton Craft... it is now 21st August, still waiting for this to be resolved, I'm going to contact my bank to reverse the payment I made as this is now the only way to resolve this. Very poor customer service, I wish I brought the craft item from another company... This is not the way to treat your customers, they are very quick to take my money...
9 July 2025
Unprompted review
Reply from HobbyMaker
Hi Rita,
Thank you for your review.
We’re very sorry to hear about the delay in receiving your Lisa Horton Die set and completely understand your frustration. We sincerely apologise for the inconvenience caused and appreciate how disappointing this must have been.
We believe this matter has now been resolved with a refund however, if you require any further assistance, please don’t hesitate to contact us on 0800 001 4433.
We apologise again for the delays and any distress this situation may have caused.
Kind regards,
Hobby Maker
Placed an order
Placed an order, received most of it but missing an embossed folder.
To date I have sent three emails with no response. I find their customer service is zero. Happy to take your money then ignore you.
Not happy 😡
20 August 2025
Unprompted review
Reply from HobbyMaker
Hi Jacqui,
Thank you for your review.
We’re really sorry to hear that your embossing folder is missing from your order and that your emails haven’t been responded to. This is certainly not the standard of service we aim to provide, and we completely understand your frustration.
Please contact us directly on 0800 001 4433 so we can investigate your missing item and resolve this issue as quickly as possible.
We sincerely apologise for any inconvenience caused and appreciate your patience.
Kind regards,
Hobby Maker
I just love this company
I just love this company, they are very efficient and understanding. I have spent loads of money with them and the service is extremely good, it is a pleasure doing business with them.
Maureen Martin
22 July 2025
Unprompted review
Reply from HobbyMaker
Hi Maureen,
Thank you for your review.
We’re delighted to hear how much you love shopping with us, and we truly appreciate your kind words and continued support.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
The Happy Place
I love watching the guests demonstrating their crafty goodies. The Presenters seem to enjoy working there, it comes over as a very happy working environment. The one capped postage is a real bonus. The Customer Service staff are helpful and friendly. I think HobbyMaker is one big happy Parcel.
1 August 2025
Unprompted review
Reply from HobbyMaker
Hi Valerie,
Thank you for your review.
We’re pleased to hear how much you enjoy the demonstrations and that the positive atmosphere comes through on screen. We're also glad to hear that our capped postage and friendly customer service team have made a good impression on you.
We appreciate your support, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
the range of products is extensive
the range of products is extensive, most of the presenters are brilliant, the prices are competitive, the postage one day price is amazing and the customer service department are really helpful so long as you phone them, dont email them you just go round in circles
10 June 2025
Unprompted review
Reply from HobbyMaker
Hi Bev,
Thank you for your review.
We’re delighted to hear that you’re enjoying our wide range of products, competitive prices, and the capped daily postage. We're also pleased to know that you’ve found our presenters and customer service team helpful.
We’re sorry to hear that your experience with email support wasn’t as smooth. Your feedback is appreciated, and we’ll make sure it’s passed on to the relevant team.
If there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Don’t like Guest demonstrations being…
Don’t like Guest demonstrations being rushed for time only for Presenters to talk about other items coming up on the show; too many “catch up checking out” breaks.
1 August 2025
Unprompted review
Reply from HobbyMaker
Hi Vivienne,
Thank you for your review.
We’re sorry to hear that you’ve felt some of the guest demonstrations have felt rushed. We completely understand how valuable these demos are, and we appreciate your feedback. We’ll certainly pass your comments on to our production team, as we’re always looking to improve the balance between product info and creative content.
Thank you for taking the time to share your thoughts. We truly value your input and hope you'll continue to enjoy crafting with us.
Kind regards,
Hobby Maker
Fantastic customer service
I've ordered quite a few items from Hobbymaker and have always received excellent customer service, even when things didn't go as planned (on two occasions an item didn't arrive, but as soon as I called they rectified the issue) . The customer service team are fantastic and I love the variety of craft brands offered.
31 July 2025
Unprompted review
Reply from HobbyMaker
Hi,
Thank you for your review.
We’re so pleased to hear that you’ve received excellent customer service, even when things didn’t go quite as planned. It’s great to know that our team was able to resolve any issues quickly for you. We also appreciate your kind words about our variety of craft brands, and it’s wonderful to hear you're enjoying the range!
Thank you for your continued support, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
If only delivery service was better ……
The shows are great for demos and inspiration and the goods are usually at discounted prices if you buy a bundle. Good range of suppliers and styles of craft. However the delivery and customer services are weak points. Yodel is terrible, especially as they don’t allow any control over delivery options from HobbyMaker and therefore if you miss a delivery because you don’t hear the door you might as well give up. Follow up is hopeless. Customer service is slow, though they usually do resolve after chasing. It’s just stressful trying to sort out missing deliveries.
23 July 2025
Unprompted review
Reply from HobbyMaker
Hi,
Thank you for your review.
We’re pleased to hear that you enjoy our demos, inspiration, discounted bundles, and the variety of suppliers. However, we’re sorry to hear about the issues you’ve experienced with delivery and customer service.
Once parcels are with Yodel, we unfortunately have limited control over them however, we do provide tracking details to help keep you informed. We also understand that delays in customer service can be frustrating, and we truly appreciate your patience while our team works to resolve any issues.
Your feedback will be passed on to the relevant teams to help improve the overall experience. If you encounter any further problems, please don’t hesitate to contact us on 0800 001 4433 so we can assist you.
Kind regards,
Hobby Maker
The problem with this company is the…
The problem with this company is the useless delivery and loss of parcels. I had to ring about 3 parcels which I had to ring the supplier myself and spoke to the marvelous girl on the phone and I was sent a separate article of what I ordered.
24 July 2025
Unprompted review
Reply from HobbyMaker
Hi Paul,
Thank you for your review.
We’re sorry to hear about the issues you’ve experienced with delivery and missing parcels. We understand how frustrating this must be and appreciate you taking the time to share your experience.
Your feedback is important to us, and we will pass your comments on to help improve our delivery process.
We're sorry for any inconvenience caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
I LOVE LOVE LOVE HOBBYMAKER LEARNING…
I LOVE LOVE LOVE HOBBYMAKER LEARNING DIFFERENT TECHNIQUES AND LAUGHING WITH THE GUESTS AND PRESENTERS I DONT DO FACEBOOK SO ALWAYS LOOK FORWARD TO HOBBYMAKER AND SO GLAD I CAN WATCH IT BACK WHEN MISS A SHOW I HAVE HAD SOME GREAT BARGAINS AND LOVE THE ALL DAY POSTAGE .
31 July 2025
Unprompted review
Reply from HobbyMaker
Hi Tracey,
Thank you for your review.
We’re thrilled to hear how much you’re enjoying our programme! It’s fantastic to know that you’re learning new techniques, picking up great bargains, and having fun along the way with our guests and presenters. We’re so glad that the all-day postage and catch-up options make it even easier for you to enjoy the shows.
Thank you for your feedback and continued support. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
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