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3.9
37 reviews
Replied to 55% of negative reviews
Typically replies within 2 weeks
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Initially I was very disappointed in the delay in receiving the item. However once received it was good quality and exactly the type of embroidery kit I needed for its easy pattern imprinted material making it a good product for those who want an easy to follow product. Had tried others that were impossible to follow.
Total scam!
1 month after the order, and they went silent.
I tried to contact them, but of course, there is no answer.
They sent me a tracking number 2 weeks ago from YunExpress....:(.
Stay away, they are most probably another Chinese fake freaking circus.
Reply from Hobbyart
Estimado/a RD,
Lamentamos mucho leer su experiencia y entendemos perfectamente su frustración. Sentimos sinceramente la demora en la entrega y la falta de respuesta que describe, ya que nuestro objetivo es siempre ofrecer un servicio transparente y satisfactorio.
Para poder revisar su caso en detalle y darle una solución adecuada, le pedimos por favor que nos escriba directamente a info@hobbyart.es
indicando su número de pedido. Nuestro equipo dará prioridad a su consulta y hará lo posible por resolver la situación a la mayor brevedad.
Agradecemos sus comentarios, ya que nos ayudan a mejorar.
Atentamente,
El equipo de Hobbyart
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