Hobby-Genki Reviews 1,518

Great prices

All perfect

Good place to buy figures. The price are good and the deliveries are fast. However it tends to be lackluster when I have to open a ticket when I have issues. The answers are very long to get when they come

I have been using this site since 2021 for buying my figures, they are really reliable and fast and I highly recommend them !
- ar_collector-

Really fast shipping and the packages are well wrapped. Would definitely buy from them everytime!

A trustworthy company who is honest with its buyers, I have multiple good experiences, fast shipping and the products arrive save without any damage

Although they are a bit slow to ship, other than that I am quite satisfied with the service, and they were also very attentive when I had a problem, which they helped me solve quite quickly.

Honestly, there are a lot of reasons my experience was so positive—it’s hard to narrow them all down.

For starters, the website layout is clean and easy to use, and their communication is genuinely great. Everything feels clear and straightforward, which makes the whole process a lot smoother. I also haven’t had any issues with their packaging. Any problems I’ve run into were with the manufacturer of a product, not with Hobby Genki themselves.

They ship quickly, pack things securely, and you can tell they actually care about making sure customers are satisfied. That effort really stands out.

Overall, I had a great experience and would definitely recommend Hobby Genki.

good customer service even sent out replacment part.

A really good shop! My order came very fast and the packaging was great. The prices are also nice. I love my Draculaura figure.

Excellent store! I've been buying from them for a couple of years now and I have absolutely no complaints. On the contrary, all my orders have always arrived well-protected and in perfect condition. Shipping is never delayed, and there's always someone available to answer any questions or provide any clarification you might need.
I will definitely continue to buy from them. Thank you, Hobby Genki!

I placed 3 orders for pre order and all 3 were cancelled on me. This site is an utter scam don’t deal with their terrible practices

My product was perfectly wrapped and protected. Came in a great shape box, and overall the service since then have been excepcional. Recommended store, been purchasing a lot and saving everything in my warehouse since then.

Just before I start, since I made this post there's been several reviews that have suddenly appeared praising the packaging first and foremost and I don't believe in coincidences. These people are fake. Spanish speaking people with no prior reviews except in English. Hmmm. If you go to the Hobby Genki page on YouTube you will see that it's ran by people of Foreign heritage and not Japanese at all. Suddenly these past reviewers need to speak in English and have never felt the need to review anything else ever? Trust me they are really REALLY BAD! The packaging and the delivery. If you want your stuff safe and in good condition go somewhere else why the hell do you think I'm here? I had nothing against them and in fact I got a few packages OK but soon as I got a bigger box and it came wrecked i soon found out what these people were about. Everything's always fine and dandy until the shtit hits the fan, don't get covered in it, stay away from these people!....
They sent me a damaged item then refuse to accept a paid return. I have to pay for something I got damaged ??? GTF!!!!! They offered me to keep it and give me a£5 voucher when the item is a write off at over £100. I paid £17 for 3 day delivery but it takes them 2-3 weeks before they deliver it, trust me I know because i have bought off them 4 times (becuase i really wanted those figures) and every time its got slower and slower. This order went missing in the first place (3 WEEKS) and then they had to redo another order in its place then it comes crushed. Anyone pleaSe tell me at what point in reality do you expect a collectable dealing company to offer the flimsiest box and the flimsiest of bubble wrap on a collectable item over £100? Yeah i used it a few times but the moment I complained about my order it come crushed? A coincidence? I do not think so I think they did it on purpose. Never again. You are basically playing Russian roulette with these guys. TBH the amount of time they take to ship it which is 3-4 weeks it tells me they dont have the stock and are buying it from somewhere else, why else charge people nearly £20 for a 3 day delivery and then don't ship it till 3 weeks later? it's not 3 days is it! When you go on the website and uyour brain screams aty you they look dodgy it's because it is.

My first order didn't ship for a while, so once I notified HB they sent it immediately as a rush shipment and gave me a 10% off coupon. My next order arrived within a week as well. Great customer service and great quality figures!

As a French customer, this website is not only a good one to get your Action Figures but it's the best one! I'm collecting Action Figures since quite a long time now and I've tried many website to get them from Japan. Hobby-Genki as never disappointing me, actually, better than that: prices are always the cheaper and the expedition are the fastest. Also, I like when I can speak to someone if I have any question and, again, the team is perfect on this side.

On the overall, I totally recommand them and I already can't wait to get another good supply from them.

The delivery very quick within the span of a few days, and figure and boxes are well protected and well packaged

There's no complications with them. Just sign up and choose what you want. Sometimes the product was out of stock very soon, but it's just because they are one of the best, for the pricing and handling the items. So for, that's why sometimes they're out of stock.
And the packaging and delivery is great. I have almost a year buying with them and I don't have any issue with the store. All my orders are delivered and perfectly packed.
Probably the best anime figure store online.

love hobby genki:) their prices beat all, and they have the earliest pre-orders:) great customer service, and great payment options!

Everything on order and packaging but it did take a while to get it delivered other than that I will buy form hobbygenki again