H&R ENERGY SOLUTIONS Reviews 140

This company poorly fitted two extractor fans at a rental property. The picture attached speaks for itself. It does not look like the work of a qualified electrician.
I have since got a quote of £250 from a separate electrical company to put right the work. So far hr energy solutions have offered to pay £100 the company that quoted found one of the extractor fans was wired incorrectly and would not leave it like that so rewired it there and then you have been warned

I had my boiler fitted last year but I had a little problem which was corrected straight away.
Yesterday my boiler needed the pressure topped up. Mas and their team called me back straight away and talked my son through it. Service was fantastic. Would recommend to anyone.

I had a perfectly running central heating system when they arrived. When they left 3 radiators not working, boiler constantly losing pressure. This was on Oct 8th last year. Then there was an issue with my flu location which they said would rectify, 3 visits by Engineers nothing back, now wont even answer the phone to ask how can the situation be rectified. Help Desk number is a joke, keep saying will come back to me and never do.

This has been resolved after some time due to internal issues I have been told. An excellent heating engineer was deployed who went out of his way to make sure issues were resolved, I an now 90% of the way there and will be 100% satisfied when my rads come come back to life which I am told should happen over the coming days.

Ultimately, they were very good in trying to resolve my issues and reassuring in making sure all will be resolved.

Ultimately excellent customer service at the end of the day. I would highly recommend them.

Do not touch this company. Awful. Worst work possible.
Damaged my property, terrible work, applying sealant with bare fingers. Broken flooring. Broken aspects of my window. When no permission was given to touch the windows. Admitted the damage.
Numerous emails to arrange rectifying, date arranged, they did not show up.
Do not allow them into your property.

UPDATE
the company has proactively contacted me and provided a response to my query. Although not outcome I wanted I am happy they replied same satisfied it is a genuine firm. Updated the review score as a result.

I called the company as looking to get cavity insulation and they sent a surveyor out to look. Since then, about 4 weeks ago, I have heard nothing. I have called, sent WhatsApp messages and emails to. no avail. Very poor. I had sent all documents they had requested and now worried this is a scam as ID documents

HR WERE FAntastic,,worked,left all rooms clean and tidy very hard,none stop ,left no rubbish,they took. it with them.

Today HR team visit my property to see what i can get to improve my home energy and heating. Teams very friendly and polite and cooperative and supportive. They guide me each and every thing in details. They work very professionally and safely.

Very thorough workmen. Pleasant, thoughtful & helpful. Cleaned up after them selves. Would highly recommend.

Guys worked really hard today

5 star service - great guys

The lads that' did my work was brilliant Very professional and Very nice ,got started straight away,and cleaned up for me lovely jobs

Great service from start to finish! H&R Energy Solutions installed loft insulation and a new boiler at my home. The team was professional, tidy, and very helpful. Already noticing the difference in warmth and efficiency. Highly recommend!

Ahsan arrived first and quietly went through everything with me. Then his two colleagues arrived with their tools and equipment. I had been nervous about the process but they worked really well together fitting extractor fans and window vents. They were friendly to have around and cleaned up after each stage. I would recommend them 100%. God bless you in your future endeavours!

Update
This was a promoted review. Still true but the extractor fans were put in nearly 3 months ago and have still not been connected by one of their electricians. 29 November 2025
Update 2
It is nearing the end of February and I still do not have working extractor fans. Since September no electrician has been sent out.

Very committed to achieving a great job...well mannered...and very tidy...

Completion day today.
I wanted to write another review as today was our completion day after hard days of the guys grafting I can honestly say it’s been a pleasure to have Khaled and his team in our house they worked so hard and the end result is amazing!
I was always told what was happening before work was done & we are very very pleased with the end result our walls are so smooth & the house is feeling so warm…windows ledges are looking fab much better than our old ones so that was a lovely surprise thanks.
The team made sure that the house was tidy before leaving & went above and beyond for us.
We can’t thank your team enough I would recommend your company and staff all day long!
Thank you again Khaled
You’re the BEST! Hope u enjoyed your giant apple lol

Kind regards
Nicola & James

Excellent very professional, all staff from office to the insulation team .1st class

Very efficient and explained everything well.