HMSA Reviews 

HMSA's service sucks! They never answer their phone. Called these guys so many times my fingers got sore, with no success. $580 out of pocket on my wife's work insurance plan and these asshats changed a prescription that worked really well for me to the cheapest generic that gives me terrible tremors. Don't these guys rake in enough cash to leave on my original prescription.

My HMSA premiums were almost $500/month. Yet when I had a serious medical condition that doctors required lots of tests for, HMSA covered almost nothing. I called multiple times to try to sort it out and no one answered the phone after being on hold for up to 15 minutes, multiple times. Finally when someone answered she was pleasant enough but not helpful at all. It would have been cheaper for me to not have insurance this year and to have paid everything out of pocket because they covered so little of my monthly appointments and tests. .

The return service is very bad, I have returned products three months ago and have not returned my money

I love my doctor, but I hate the wait. One of the front desk clerks doesn’t even say goodbye before she hangs-up. I wish she had better etiquette.

I like the convenience of this app. I wish they had more local doctors from Hawaii available with this service. Overall, though, this app is extremely helpful!

A Lot of technical difficulties lately and it is Very Stressful to only have five minutes to get on, go through all of your unnecessary protocol and not have it Launch. Please fix. I am having resort to phone sessions with my practitioners.

My first online call took maybe 15 minutes then I disconnected. After that, it worked fine.

It was so easy and convenient to see a doctor right away online as opposed to sitting in a random doctor's office somewhere you aren't familiar with (as my family and I just moved to Maui in June). Pleasant experience!

I had a sinus infection that got worse while I was at work. I used HMSA online care from my desk because my doctors office didn’t have an available appointment for three days and I didn’t feel like making the drive to Urgent Care. I spent about 15 minutes on the phone with the doctor and she sent my prescription to the pharmacy near my office. I was able to pick up my prescription 15 minutes later.

It was a holiday and my doctors office was closed for the long weekend. I was able to be seen using online care and get a prescription called in to my pharmacy within minutes. Minimal wait time & excellent visit!

Convenient. Couldn’t get in to see my regular doctor. Knew what I needed and why. Great, short conversation/visit. Got what I needed!

My doctor could not hear me and this is on going.

I was satisfied with the care and information received from the doctor!

Super easy, super quick, super effective.
Got exactly what I needed (common cold evaluation) with minimal effort.

Excellent efficient easy to use Dr. was very helpful And diagnosed my condition correctly. I would recommend it to anyone

I like the choices of providers and quality of them, AND LOVE using online skype-style calls to see them!! I don't love that calls get disturbed by inclement weather, issues with the number of cell and internet towers/providers, etc.
Mahalo!

Not too long of a wait and saved us a trip to the ER. She was helpful and kind.