HM Cosmetics Reviews 

319
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly welcoming, friendly team who consistently make everyone feel completely comfortable, valued, and relaxed from the moment they arrive at the premises. Consumers note that the professional staff provide detailed explanations and exceptional customer care throughout every single beauty procedure. Though some customers initially felt nervous before their appointments, the supportive personnel quickly put them entirely at ease with reassuring conversations. Reviewers consistently highlight the stunning and exceptionally clean salon environment, expressing absolute delight and full satisfaction with their wonderful aesthetic results.

What people talk about most

Staff

Consumers find staff to be positive, highly professional, and welcoming during every visit. Reviewers... See more

Service

Users describe positive interactions with service, highlighting professional staff who make consumers feel... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning that staff members are... See more

Product

Clients share positive opinions on product, expressing high satisfaction with cosmetic treatments like lip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consumers are made to feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my first time having Botox and I was a little nervous, but Olivia was absolutely amazing! She instantly put me at ease, explained everything clearly, and made the whole experience so comfortabl... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming here for Botox and fillers for years, and I couldn’t be happier! The whole process is always so thorough and professional — everything is clearly explained, and I always feel complete... See more

Company replied

Rated 5 out of 5 stars

I had Lip Blush with Robyn, she was so knowledgeable and professional. Reassured me throughout the treatment and spoke me through what was happening at each step. I was so anxious about the pain but a... See more

Company replied

Rated 5 out of 5 stars

Amazing salon! I’ve been here a few times now and will definitely keep coming back. Everyone is so lovely, it’s super clean, and I always leave feeling 10/10. I recently had the 3ml glow up package wi... See more

Company replied


Company details

  1. Cosmetics Industry

Written by the company

Here at HM Cosmetics, we have 1 goal in mind; to make you feel comfortable from the second you walk through our salon doors, until the moment you leave. We believe that everybody deserves to feel great about themselves. We offer an exclusive range of industry leading non surgical cosmetic treatments as well as general beauty treatments. Our local friendly team have been carefully selected and trained to the highest standard. With constant innovation within the beauty industry, we strive to be the best at what we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(319)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a 5 ⭐️ for me

Holly as always was amazing ! Very informative, we had a discussion first and she completely understood what I was trying to achieve with my lips . I have always come to HM for cosmetics and would never go elsewhere ! All the staff are so friendly and welcoming

1 July 2025
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much Eloise, we really love having you and cant wait to see you again soon x

Rated 5 out of 5 stars

Robyn aka The Brow Queen 💖

I cannot speak highly enough for Robyn who is absolutely incredible at what she does. She made the whole process really comfortable, was happy to make any changes that I wanted and made it pain free!
I was very anxious going to my visit and I left extremely happy and excited to book my next appointment 🤪🥹💖

27 June 2025
Unprompted review
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Reply from HM Cosmetics

Thank you so much for this beautiful review! Our Robyn is amazing and this makes us so happy! We cant wait to see you again soon xxx

Rated 5 out of 5 stars

I’ve been going to HM for years now for…

I’ve been going to HM for years now for various treatments, Holly and the team are absolutely amazing and I’m always excited to visit the salon and leave feeling 100x better!!

29 June 2025
Unprompted review
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Reply from HM Cosmetics

Thank you soo much Alicia! We cant wait to see you again soon xx

Rated 5 out of 5 stars

Fabulous place

I had such a warm welcome by the lovely lady (Olivia) who done my procedure, she was very chatty and explained everything in detail to me! She was extremely knowledgeable and understanding about what she was doing/ what I wanted and I felt super comfortable in proceeding. She had fantastic customer service, not to mention how clean and aesthetically pleasing the salon is, their work truly speaks for itself. I cannot wait for my final results 🥰, thanks Liv.x

29 June 2025
Unprompted review
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Reply from HM Cosmetics

We are so so happy that you had such an amazing experience! Our Olivia is a real credit to HM, we really hope to see you again soon! xx

Rated 5 out of 5 stars

I would not go anywhere else now!!!

I have recently started coming to HM in the past few months and now I would not go anywhere else! I have had multiple treatments with Holly and Robyn and they are fantastic at what they do. Holly is an absolute genius with Filler packages! Could not rate any higher ******
Xx

24 June 2025
Unprompted review
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Reply from HM Cosmetics

This is so kind of you thank you so so much! We absolutely loved having you and really hope to see you again soon! xx

Rated 5 out of 5 stars

Lip filler

I had filler for the first time this week and Holly was so good at telling me everything I needed to know... I’m so happy with the results, I’ve got exactly what I asked for. Would 100% recommend x

10 June 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

We are soo happy that you are happy with your results! We really hope to see you again soon xxx

Rated 5 out of 5 stars

Been going to HM Cosmetics for a few…

Been going to HM Cosmetics for a few years now and cannot recommend them enough! Would not trust anyone with my treatments now ❤️❤️❤️

19 May 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so so much honey!! xxx

Rated 5 out of 5 stars

Felt at home

Came in last week to have a 3ml package by Robyn.
She made me feel very comfortable and was very happy with the result.
Will definitely be back.
Oh and the salon is beautiful.

14 May 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

We are soo glad that you are happy with your results! We really hope to see you again soon! Thank you so much xx

Rated 5 out of 5 stars

I’ve been to HM Cosmetics on many…

I’ve been to HM Cosmetics on many occasions and am always soo happy with the service and results. I would highly recommend them to anyone looking to glow up!
10\10

18 May 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much for this sweet review Charlotte! We cant wait to see you again xxx

Rated 5 out of 5 stars

Love HM cosmetics especially Olivia she…

Love HM cosmetics especially Olivia she always goes above and beyond to make sure you get your desired look always makes you feel super comfortable I always leave feeling amazing xxx

16 May 2025
Unprompted review
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Reply from HM Cosmetics

Thank you so much for this review and we hope to see you soon x

Rated 5 out of 5 stars

Very friendly and welcoming place…

Very friendly and welcoming place Sophie is so lovely and professional and the best at lash and an eyebrow queen would highly recommend xxz

16 May 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you for this kind review! x

Rated 5 out of 5 stars

Robyn was fantastic !

Robyn was fantastic !! Super informative and reassuring. Thanks girly I feel gorgeous xx

19 May 2025
Unprompted review
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Reply from HM Cosmetics

We are so glad you love your results! We hope to see you again soon x

Rated 5 out of 5 stars

Amazing!

I’ve been a client of Hollys for 5 years now and can honestly say she’s the top of her game, the girls in the salon are lovely 🩷 I always feel welcomed. I highly recommend HM Cosmetics

9 May 2025
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much for this beautiful review! xx

Rated 5 out of 5 stars

Bestest of the best

Always love seeing these girls.
Robyn is always so attentive and just perfect. ♥️

28 March 2025
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much Netta! We really hope to see you again soon xx

Rated 5 out of 5 stars

Would definitely recommend!

So friendly and make sure you always feel comfortable! They take so much care in caring out the treatment and it always looks great!

Would definitely recommend!

15 March 2025
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much for this kind review! xx

Rated 5 out of 5 stars

Thank you Robyn


I have been on a very long brow journey, struggling to achieve the look I’ve always wanted—until I met Robyn. She worked absolute magic on my brows, transforming my faded grey pigment into the most beautiful, warm-toned brows I could have ever hoped for. Her skill, precision, and eye for detail are unmatched, and I couldn’t be happier with the results. I finally have the brows I’ve been dreaming of, and I cannot thank her enough. If you’re looking for a true brow artist, Robyn is the one!

24 March 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much for this beautiful review! Our Robyn is amazing at what she does and were so glad you love your results! xx

Rated 1 out of 5 stars

Avoid the online shop

I cannot comment on the salons, however I must say their online shop and lack of communication is appalling. I placed an order on the 2nd December 2024, for a doll highlighter as a Christmas present. On the website it says dispatched within 1-2days, on the 15th December 2024, after not receiving a dispatch email I emailed them to chase it up, I did not receive a response but the following day I received an email saying my order had been dispatched. I chased up the company again on the 23rd December 2024, asking if there was any tracking information as I had not received the item. As of today, 18th January 2025, I still have not received the item or a response to any of my emails. I have now contacted them on Facebook, to try and get a response… wonder if they’ll respond.

Update 10/02/2025, received a response, saying they are sorry that this happened and asked for my email address as they could not locate my order on the 21st January 2025, I responded on the 24th January 2025, by providing my email address which has been seen, and nothing since. Today, I’ve sent screenshots of the order confirmation and shipping confirmation, let’s see how this progresses.

2 December 2024
Unprompted review
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Reply from HM Cosmetics

Hello Amy, were have resolved this issue and gave a full refund as soon as we see our emails. We are so sorry we had a little stock issue and unfortunately couldn't get any more of our doll highlighter. We are extremely sorry for this! If we are able to get a restock I will contact you first thing! We really hope that you understand and are satisfied with your quick refund. We wish you all the best xx

Rated 5 out of 5 stars

Perfect experience 🫶🏼💞

I had profile balancing filler with Holly and I could not be happier. I was always insecure about my side profile and she has made me feel so much more comfortable 💞. In terms of pain it was very minimal as she talked me through everything she was doing and was very gentle. Will definitely be coming back soon 💞x

19 November 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much for this beautiful review xx

Rated 5 out of 5 stars

HM cosmetics is the absolute best

HM cosmetics is the absolute best
Holly always does my lips so perfect and listens to exactly what I want. All the girls there are so amazing and talented I just wouldn’t ever go anywhere else after finding these angels 💕 they all make you feel so comfortable and you leave feeling a million dolla baby 😆🙌🏼💕 the best of the best

19 November 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

We cant thank you enough for this beautiful review! Were so glad you love your results and we absolutely love having you! We hope to see you soon xx

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