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Hjmbike Reviews 2

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TrustScore 3 out of 5

3.0

Bicycle Store
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Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store

Contact info

3.0

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
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1-star

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service
I bought 2 Joyriders in 2023. Bikes have 6-700 miles on them and worked flawlessly. April of 2026 one bikes display quit working. Contacted HJM and told them I was leaving with the disabled bikes to our summer home towards the end of April and would like a response to this issue ASAP. through my own perseverance AND NO constructive assistance for diagnosis I found the issue . Then the second bikes display quit working however the bike was always on and in assist #5. They said to disconnect immediately as this was dangerous. Also informed me they would get back to me with availability and cost for two new displays. It is now May 1st 2026 and no response despite me calling and emailing every week. I would suggest buying a different brand ONLY BECAUSE OF THERE TERRIBLE CUSTOMER SERVICE!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Everyone's says, 'So Cool!'

This is a great looking bike. With my yellow & black helmet, I look like a Bumblebee. I got it for mostly off road. I live on 80 acres of woods & trails. The PAS is great & I can still get plenty of exercise. I am still learning as I haven't been on any bike in 50 years. My local bike shop is impressed as they don't sell any trikes. Delivery was 1 week from ordering. Excellent. Only change I made was a wide seat with no nose. Used same hardware, easy swap. Did have to slightly bend the seat release lever, that was all. Very happy with purchase.

26 June 2024
Unprompted review

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