Very happy with my purchase, the shipping communication, and the delivery speed. Would order from here again. Desk had clear assembly instructions and is very sturdy.
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Attention à l’emballage mais sinon le produit correspond bien à nos attentes
siege pas costeau , en mode bloqué, on a un recule de 10cm
Company replied
Good product for price. Instructions could be written more clear.
Company details
Written by the company
QUI-SOMMES NOUS? QUI SE CACHE DERRIÈRE HJH OFFICE? Nous sommes le leader en ligne allemand dans le secteur des sièges de bureau. Chez hjh Office, vous trouverez un grand choix des sièges de bureau, fauteuils de direction, sièges pivotants XXL, sièges pivotants enfants, sièges visiteurs, comme des bureaux et tables d'ordinateur ergonomiques. En plus, notre assortiment comprend une réelle diversité des tabourets de bar et fauteuils de salon. Vous trouverez certainement le bon modèle selon votre goût et votre budget sur des centaines alternatives. PHILOSOPHIE Offrir le client un service d'expédition le plus vite possible est un élément essentiel de notre philosophie. Nous prenons le nom de notre société hjh Office au pied de la lettre et expédierions en règle générale tous articles immédiatement disponibles au même jour de la commande. CHEZ NOUS, CONSEIL S'ÉCRIT AVEC UN GRAND C Toutefois un élément essentiel pour la fidélisation de la clientèle est la disponibilité téléphonique avec un gentil conseiller orienté vers le client .Naturellement, il en va de même pour la correspondance électronique. Également sur notre page web, vous trouverez des articles, qui vous informent de manière détaillé sur le thème sièges de bureau et meubles de burau pour vous aider de trouver le bon siège. D'autre part vous trouverez des informations comment ajuster un siège correctement pour améliorer votre confort de travail.
Contact info
Christoph-Selhamer-Str. 2, 82362, Weilheim, Germany
- +33 (0) 184 884 443
- service@hjh-office.fr
- hjh-office.fr
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Reply from hjh-office.fr
Merci beaucoup pour votre retour. Nous sommes désolés que vous ne soyez pas entièrement satisfait de cette chaise.
Nous aimerions examiner votre réclamation et trouver une solution. Nous vous avons déjà envoyé des e-mails à ce sujet, mais nous n'avons malheureusement pas encore reçu de réponse de votre part.
Merci de bien vouloir nous répondre brièvement afin que nous puissions traiter votre demande.
Votre équipe du service client
Reply from hjh-office.fr
Guten Tag,
vielen Dank für Ihre Anfrage.
Aufgrund eines aktuell sehr hohen Anfragevolumens kann die Bearbeitung Ihres Anliegens derzeit etwas mehr Zeit in Anspruch nehmen. Unser Team arbeitet mit Hochdruck daran, alle Nachrichten schnellstmöglich zu beantworten.
Wir bitten um Ihr Verständnis und melden uns so bald wie möglich bei Ihnen zurück.
Vielen Dank für Ihre Geduld.
Mit freundlichen Grüßen
Ihr Kundenservice-Team
Hello,
Thank you for your inquiry.
Due to an exceptionally high volume of requests at the moment, processing your inquiry may currently take a little longer than usual. Our team is working diligently to respond to all messages as quickly as possible.
We appreciate your understanding and will get back to you as soon as possible.
Thank you for your patience.
Kind regards,
Your Customer Service Team
Awful experience
Awful experience, my package it's lost and marked as delivered and I did not receive anything. I feel stolen. French customer service it's rude and cried me on the phone
10 April 2024
Unprompted review
Reply from hjh-office.fr
Hello Mabel,
Thank you for your review.
We take all feedback seriously and are always interested in satisfying our customers.
The German customer service has already sent you an e-mail regarding this case and will take care of the situation as soon as possible.
If you have any further questions or suggestions, please do not hesitate to contact us.
We are here for you at any time.
Yours, Timo Müller from hjh-OFFICE
Perfect Desk for Small Spaces
Very happy with my purchase, the shipping communication, and the delivery speed. Would order from here again. Desk had clear assembly instructions and is very sturdy.
22 March 2024
Attention à l’emballage mais sinon le…
Attention à l’emballage mais sinon le produit correspond bien à nos attentes
29 November 2023
Impeccable.
28 May 2023
Good product for price
Good product for price. Instructions could be written more clear.
16 December 2022
Quick delivery easy assembly clear…as promised
Quick delivery easy assembly clear instructions
24 December 2021
great quality chair
6 December 2021
The problem was handled professionally
The problem was handled professionally. So much so that what started as a negative became a positive. I am 100% satisfied (pending the arrival of my replacement product).
4 November 2021
Product delivered within 3 working…
Product delivered within 3 working days.
Product in line with advertisement.
Very satisfied with the quality and service.
This is the second time we order, with full satisfaction
18 October 2021
Experience horrible.
4 September 2021
Unprompted review
Reply from hjh-office.fr
Bonjour,
nous vous remercions de votre évaluation.
Je suis vraiment désolée d'apprendre votre mécontentement, cependant il est très difficile de ce rendre compte du problème car il n'y a aucun numéro de commande associé à votre commentaire.
Je vous invite donc à nous contacter par e-mail à service@hjh-office.fr ou bien par téléphone au + 33 (0) 184 884 443 (lundi - vendredi de 09h00 à 18h00) afin de trouver une solution ensemble.
Merci de votre compréhension et coopération.
Je reste à votre disposition pour toute autre question.
Cordialement,
Carola de hjh OFFICE
My chair has not yet been delivered…
My chair has not yet been delivered because of the poor integration of PayPal. In paypal my delivery is correct, when this information is put into your system, a line of the address is missing. I have updated the address directly with you buy yet have not had a chair delivered.
27 July 2021
Extremely helpful and kind customer service
On buying the "TOP WORK 28 - Task Chair Task Stool Black", which is of excellent quality and functionality, for very personal reasons we found out that we would not use it as we planned beforehand and therefore we asked for a return and refund. The contact and exchange with the customer service was extremely helpful and pleasant, due to very quick and kind answers. So everything went very smooth and we received the refund.
7 March 2019
Unprompted review
Reply from hjh-office.fr
Cher client,
Merci beaucoup d'avoir pris le temps de nous laisser votre avis sur votre achat hjh OFFICE.
Nous sommes ravis d'apprendre que vous êtes satisfait par le produit livré.
Cordialement, Nicole de votre équipe hjh OFFICE
Order partly delivered!
Hello,
I only received part of the order, although confirmation mail listed all items.
Also after calling client service not clear WHEN missing item will arrive.
Regards,
Abraham
7 May 2018
Unprompted review
Reply from hjh-office.fr
Dear Mr. Cohen,
Your feedback is much appreciated, and we thank you for having taken the time to do so.
We have just written an e-mail to you in order to inform you about the delivery status of the ordered desk.
Please let us know if there's anything else we can do for you,now that we have the opportunity to help you directly and promptly.
Best regards,
Nicole
hjh OFFICE
The chair come broken
The chair come broken, a little plastic piece down the chair was broken during the shipping. Also, is too small for me (1,80m). I am thinking in send it back.
In the other aspect is fine.
20 March 2018
Unprompted review
Reply from hjh-office.fr
Dear customer,
We are sorry to hear that the ordered product did not arrive in perfect condition.
Our quality management pays special attention to a high and consistent manufacturing quality (and careful packaging). Unfortunately, it cannot be avoided that our employees overlook something during random checks. If products arrive defective or have missing parts, we replace the components free of charge. With the aim of improving packaging and quality, we will pass on your constructive criticism to the responsible department.
You can contact our customer service by e-mail or by phone from Monday to Friday from 9 am - 6 pm.
Best regards,
Nicole
Fast delivery (I am in France)
Fast delivery (I am in France). Happy about my purchase.
26 February 2018
Unprompted review
Reply from hjh-office.fr
Dear customer,
Thank you very much for taking the time to write this review! We really appreciate it.
We are glad to hear that the chair is to your liking.
Best regards,
hjh OFFICE
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