Poor overall but customer service team worked hard to resolve issue
Delivery arrived 3 weeks late after multiple mixups by Hjemtek. The product eventually arrived and is a lower quality than expected.
Their customer service team worked hard to rectify the issue which is a big plus but overall, very late delivery and substandard product results in a poor review
Reply from HjemTek
Dear Jordan.
We sincerely apologize for the inconvenience you experienced with your recent order from us. Thank you for taking the time to provide us with your honest feedback, as it is crucial to our continuous efforts to improve our service.
We acknowledge that the delayed delivery and the mix-ups you encountered do not meet your expectations, and we genuinely regret the frustrations caused. Our team has already investigated the reasons behind the delayed delivery and the issues that occurred throughout the process. We understand the importance of timely and flawless deliveries and regret that the delivered product did not meet your quality expectations.
We appreciate your recognition of our customer service team's efforts to address the issues. We are committed to learning from this experience and taking necessary measures to prevent any recurrence.
To compensate for the inconveniences and as a gesture of goodwill, we would like to offer you a discount on your next order with us. We understand that this situation is not reflective of our standard delivery times, and we want to make amends.
e hope you will give us another chance to demonstrate our commitment to providing a top-notch experience.
Once again, we apologize for the challenges you faced, and we appreciate your patience and feedback.
Best regards
Henriette - HjemTek