We have just bought the FFP3 cup mask with valve which came heavily recommended by a friend. Having tried it on it is very secure and comfortable and looks as though it will extremely efficient.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We have just bought the FFP3 cup mask with valve which came heavily recommended by a friend. Having tried it on it is very secure and comfortable and looks as though it will extremely efficient.... See more
Company replied
The pharmacists at Hive are wonderful..... They have helped me so much to obtain the drug Buproprion, which hasnt been available since Dec 2022. Inspite of numerous issues in obtaining the correct... See more
I recently had a great experience at Hive Pharmacy. I went in to pick up a prescription and was genuinely impressed by how friendly and helpful Kartik was. The pharmacist took the time to explain... See more
Excellent customer service. There was a lovely gentleman on the phone who gave me a call to double check my order and provide a more detailed explanation about the situation which I really appreciated... See more
Providing services locally around Staines and nationally
23 Edinburgh Drive, TW18 1PJ, Staines-upon-Thames, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hive Pharmacy
Brilliant service and very friendly and approachable staff. Always ready to give advice when needed.

Reply from Hive Pharmacy
Excellent service! Ordered yesterday afternoon and it was delivered today!!
I will definately buy from Hive again and have already recommended them!!

Reply from Hive Pharmacy
Great service, questions via email answered very quickly, fast delivery.

Reply from Hive Pharmacy
Always great service from the team. Efficient, friendly people

Reply from Hive Pharmacy
Good responsive service from Hive and a sense of humour an added bonus!
Royal Mail were not delivering when they said they would so confusing.
However arrived eventually.

Reply from Hive Pharmacy
Very efficient and always friendly and helpful 👍

Reply from Hive Pharmacy

Reply from Hive Pharmacy
Having purchased previously from Hive Pharmacy I tried to purchase 4 Aviro GT face masks. Unfortunately when I attempted to check out my basket I was unable to complete my order because Northern Ireland was no longer a region delivered to.
I sent an email to Hive Pharmacy questioning this, I explained that I was a parent with 2 children suffering from cystic fibrosis deemed clinically high risk to COVID-19 and that the masks would be of great benefit to our family.
Sach (employee) replied with an email
“ I want to help”, he demonstrated genuine compassion and sympathy with my situation which was quickly followed up by a wonderful example of the best kind of customer services.
Sach kept me informed with emails and I was able to place my order for the masks.
I am touched by Sach’s willingness to help me, he in my opinion an asset to Hive Pharmacy. Thank you Sach, you have been wonderful.
I wrote an email inquiry and they replied within the hour. That's good

Reply from Hive Pharmacy
Fantastic little pharmacy.
The staff are always friendly, the pharmacist is always approachable, willing to listen and to help.

Reply from Hive Pharmacy
Very very helpful on the phone and really went out of their way for me. Very grateful

Reply from Hive Pharmacy
The staff at the Hive always go out of their way to help out. Especially now, when we can't get the same access to our GPs or other healthcare providers due to Covid, this is more important than one could have previously imagined. I don't know how they do it, but they take the time to know and treat each and every one of their customers like patients, with the one to one service of a small town chemist, but the efficiency of a big city private practice. I hope I'm not just that horrible awkward customer, but if they bend over backwards to help everyone else like they do to help me when I'm in a bad way and need helping, well, they really deserve some recognition.

Reply from Hive Pharmacy
PPE overpriced, quality does not justify the higher price compared to other manufacturers.

Reply from Hive Pharmacy
Best place around Nice friendly staff and minimum waiting time very happy to have become a new customer

Reply from Hive Pharmacy
Love to use all services in Hive. All staff are friendly and helpful nothing seems to be too much trouble. So handy to have flu vaccine in local shop and always feel safe and protected. Cleanliness is 100%. It’s like a little shop with a big heart.

Reply from Hive Pharmacy
Excellent service and very helpful, I'm glad I changed from Boots.

Reply from Hive Pharmacy
Brilliant pharmacy...staff very knowledgeable, helpful and polite. Quick fast service on repeat prescriptions.

Reply from Hive Pharmacy
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.