HitwayReviews 

After spending a lot of money with Hitway. I would not recommend this company in any way! After 2 failed delivery dates where I was waiting for my new bike. I finally received my order. After trying to contact customer service team they do not respond to any emails and do not care about any issues you have.

i bought an electric bike in May 2025, it was delivered very quickly. however less than 80km into using it the module system failed and came up with a E10 message - i contacted Hitway, the apologised and send they woudl send a new screen out and asked me to install, which i thought was strange, anyway i installed and it fixed the problem. then 2 days later the same error message came up, i contacted them and they said we will send out a new modular - can i replace and install - we went through the same process and the bike worked for a short time. now it has failed again with the same error E10. this time i got the following message: "Could you please visit a local bike repair shop to check where the cable issue might be, as it could be the cause of the E10 error on your display?
If it's not convenient for you to visit the repair shop, we can proceed with sending you a replacement BK17 integrated cable. Would this solution work for you? "

i seem to now be their repair shop - i have asked three times now to replace or collect and return money - neither of which has been addressed - very disappointing - i am going to leave this same review daily until HITWAY agree to return my money or send a replacement bike

It's been over a month since I bought a display and I still haven't received it. Customer service accused me of an incorrect address when in fact there was no error. Terrible service. No concrete action to quickly resolve the issue.

I bought a Hitway BK29s in August. Delivery was super fast. As the system entered the wrong address when ordering, I contacted customer service, who corrected it immediately. Even when I had two or three questions after the purchase, customer service always responded in a friendly and competent manner within two days (thanks Rae). I don't understand some of the bad reviews. I don't think people realize that Hitway bikes are cheap, labeled Chinese products, but that they certainly offer quality for a low price. Of course, you can't expect the same service when ordering online as you would in a specialist shop, where you'd pay several thousand euros for an e-bike. Anyone who orders a bike like this should be aware of that. My BK29s is definitely top-notch. Of course, it has components that could be better (e.g. brakes), but that would also increase the price. And it also seems logical to me that practically no repair shop touches these bikes, since they want to sell their own high-priced bikes and have no interest in tinkering with a "cheap" Chinese bike. It also depends on how you approach a mechanic. Taking all this into account, Hitway bikes are a great value for money. I think my Hitway BK29s is great. It's been fantastic so far (I've already ridden over 200 km with a lot of fun), and I hope I'll enjoy it for a long time to come.

Hitway bikes are a great product and well worth the asking price, the only problem was and I should have be checked is they are too heavy for a standard motorhome bicycle carrier. Remember when buying these bikes for a camper or motorhome you will need an extra heavy duty carrier for them. The return process was simple and easy it took a few days but I did receive a full refund which is great.

Had a problem with rear brake on my BK8 ebike which resulted in firstly receiving the wrong style (new version) which was incompatible so they sent out the correct (old type) days later cannot thank them enough for their speed of service mYany thanks to all involved.

My son loves it

Hitway bk9 rear bushes worn after 9 months contact hitway eu and there trying to pass it on to Amazon uk ….please be aware that you’ll struggle for parts like bushes etc and all they’ll say is we apologise for any inconvenience…..SO BE WARNED THERE NOT HELPFUL AFTER YOU PURCHASE……

You can't supply spears parts for my bike
Should rename the bikes to SHITWAW as that is the service you give

I purchased a bk9 in March this year 2025. Firstly there was a scratch on the bike but was disappointed to find that anyone can take the bike as the key is only for removing the battery (it doesn’t disable the battery) which means you would have to remove the battery and lug a heavy battery around with you if you pop of to the shops . The battery also had an on/off switch in addition to the control panel on/off? The rear light that comes with the bike is not powered by the main battery pack it’s a cheap cost cutting add on so has to be turned on by the button on the rear light it’s self . The 250w motors torque is very weak (58nm) for a bike of this size and is more suitable for flat surfaces, (most e-bikes of this size have 70nm+) (I’ve also just noted that hitway are now advertising a bk9s with 70nm) you’ll need lots of pedal power if you want to take this bike off road with any gradients. The bike came with a free locking cable (nice touch) but there is nowhere for it to be mounted safely apart from the seat pin but that has a quick release handle so of no use at all. The bike looks good but im not impressed with the overall quality and performance. I also purchased a twist controller for the bike (which stated it was non refundable) just after I purchased the bike but after fitting found that it didn’t work? I wrote a review to hitway and they responded to me an apologised. They said that the bike model had been updated so the part they sent wouldn’t work and would send a new one, I’ve emailed hitway 3 times and there response is there having issues with parts? We’re approaching August now so 5 months of not being able to use my bike as I intend with a really poor after sales service from this company, I would recommend customers look elsewhere for a better bike and service.

Excellent expérience! Would love to buy again from you!

good bien, good enterprise.

Smooth ride and even better performancethan Ihoped for. The design is sleekand definitely turns heads. Big thanks to HITWAY for the great communication and support

Product was good, after sales service is also excellent. Nothing to complain

I recently discovered HITWAY's folding e-bike collection and was genuinely impressed by the range and quality of their models. The website is clean, modern, and easy to navigate, making it simple to compare different folding bikes. I appreciate the detailed product descriptions, clear specifications, and real customer reviews that help guide the purchase. Their bikes look well-designed for urban commuting, especially with compact folding features and long battery life. Shipping and warranty information is clearly outlined, which builds confidence. Overall, HITWAY offers a strong lineup of innovative folding e-bikes for those looking for convenience, performance, and style in one package.

good service， good communication ，good asv

An excellent company, very pleasant communication, lots of repair kits, reasonable prices, refunds and returns are possible in various circumstances.

Bought a bk15 e bike and while the motor is great the rest of the bike ranges from questionable to terrible the main issue for me was the shimano gearbox supplied whenever i go into a certain gear it jumps and grinds and bangs about completely ruining the experience i have tried adjusting it i dont know how many times but i can't get it to work this is the sort of thing you get with 20 year old rusted ild bike not a brand new e bike so tommorow i will have to ring the shop and send it back