HitPaw 

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See what reviewers are saying

Rated 5 out of 5 stars

Excelent product it great when you pay for something that really works and works as discribed very happy with the result and the product keep up the good work

Rated 5 out of 5 stars

The customer service is very responsive; they resolved all my issues. I want to say that HitPaw software is fantastic! It allowed me to enhance my videos to high-resolution 4K.... See more

Rated 5 out of 5 stars

I love the software - I like having all the features and functionality under a single pane of glass. I've needed support twice (moving computers and purchasing credit under the wrong profile), and t... See more

Rated 1 out of 5 stars

I signed up with HitPaw for software that I believed would work with improving a video, and found out after opening the software and seeing what the capability was, it was not going to be do the job.... See more

Company details

  1. Software Vendor

Written by the company

Founded in 2019, HitPaw is an emerging software company in video edit/convert, image edit, meme makers, and many other fields. We are a new team with more than 5 years of experience in media tool development. We have 150+ professional engineers, joined by an increasing number of outstanding video creators.


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Rated 5 out of 5 stars

Amazing software and a Fantastic Support Team

Hitpaw is a great software. I am using it regularly and the results are fabulous. The AI features are too good and the user interface is also neat. And on top of that the support team is really fantastic. They are extremely helpful and usually respond within few hours. I am glad I chose Hitpaw. It was a right decision. I will definitely give 5 star rating to Hitpaw.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Extremely supportive and understanding

My experience with this developer and program has been overwhelmingly positive. Nothing is ever perfect, and there will always be bugs/issues with any program no matter who it comes from, but these guys work hard to get it done right and I really appreciate it.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Can be slow, refund impossible - like they make it slow to upsell their cloud converter

I installed this software expecting a fast, reliable solution, but it turned out to be extremely slow on a modern laptop. Simple tasks took over 35 minutes for 35seconds 1080p.

It honestly feels like the desktop app is made to push users toward their paid cloud solution, since performance is so bad it’s practically unusable.

Requesting a refund is nearly impossible, they just keep replying with the same scripted emails and refuse to process it quickly, even if you ask right away. What’s worse, they ask customers to send private videos as “proof,” which is completely unreasonable for a serious company.

I would not recommend this product. There are far better and faster alternatives available.

24 October 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi there,

We’re truly sorry to hear about your disappointing experience and the issues you faced with performance and our refund process. We completely understand how frustrating that must feel.

Please rest assured that we never intentionally slow down the desktop version—performance depends on multiple factors such as hardware configuration, video resolution, and AI processing complexity. We also provide a cloud acceleration option to help users with limited local GPU power, but it’s always optional, not required.

Regarding your refund concern, we apologize if our process felt repetitive. To protect user data and verify refund eligibility, we sometimes request sample files, but we completely understand your privacy concerns.

Please share your order number or purchase email, and we’ll arrange for a dedicated support representative to personally follow up and resolve this matter for you.

Thank you for bringing this to our attention — we truly appreciate your feedback as it helps us improve both our product and service.

Rated 5 out of 5 stars

Lots of useful features

I usually do lots of thumbnails for streams and uploads. It got just too expensive to keep paying someone to do thumbnails for me. Things add up and eventually I started looking for different programs to help. There are a lot of options , not many I understand but I just press buttons and see what happens. Some results have had a very awesome effect on pictures. There is always a noticeable difference in better quality even if it’s just slightly. You can also use hitpaw fotorpea to restore colour to black and white photos. One of my cousins passed away in a drowning accident. I took a picture of him from my yearbook which had no colour . Then I uploaded it and enhanced it with the software . I sent it to his dad so his family can frame it and have a older picture of my cousin

25 October 2025
Unprompted review
Rated 5 out of 5 stars

My Great Experience with HitPaw team.

I had a great experience with the HitPaw Support Team. They responded quickly and resolved my issue with clear, professional guidance. Special thanks to Eureka for being kind, patient, and helpful throughout the process. I’m fully satisfied with the support and happy to recommend HitPaw to others.

— Mushtaq

24 October 2025
Unprompted review
Rated 5 out of 5 stars

I used myHitPaw Support Supplied Prompt Response and Fixed My Issue second email address when I…

I used my second email address when I ordered a refill of 400 Credits for my valid HitPaw FotorPea account. I contacted HitPaw Support, explained what I did, and asked them to either refund the mistaken purchase or transfer the 400 credits I bought using the wrong email address to the email address associated with my registered account. Quinn replied rapidly and let me know the 400 Credits had been transferred rather than refunded. I logged in and clearly saw that the 400 Credits were available on the registered account.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Nice support

Support is making really good work ! They answer fast and nice. Feels like I can't be left alone with problems everyday

23 October 2025
Unprompted review
Rated 5 out of 5 stars

I bought Hitpaw screen recorder…

I bought Hitpaw screen recorder program, it is very easy to use and it has many functions such as timer, scheduled recording feature that other recorder program don't have.
And its price is very reasonable comparing to other product.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

I really like Hitpaw products and use…

I really like Hitpaw products and use most of their software with a lifetime license. Thanks to Hitpaw, I can effectively use them when taking photos or videos, even when the media is out of focus. I'm grateful to the Hitpaw team for supporting Korean.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer services

HITPAW is an outstanding website for converting videos to MP3 quickly and effortlessly. The conversion process is fast, reliable, and maintains excellent audio quality. I’m particularly impressed with the user-friendly interface and smooth performance — everything works exactly as expected. The customer service is exceptional: prompt, professional, and genuinely friendly. They respond quickly to any questions and handle issues effectively, ensuring a smooth and stress-free experience. It’s rare to find such efficient and supportive service alongside a powerful, easy-to-use tool. Overall, HITPAW delivers excellent results and top-quality customer support. Highly recommended for anyone who values efficiency and reliability!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

HitPaw Vicpea for science and art

I downloaded HitPaw VicPea to improve the video quality of older-type videos about the work my Research Institute is doing, as well as older-type videos we had taken of my wife's dances (professional dancer) in many theatres around the world. It was impressive to see how VicPea was able to assist in this task. Also, the user-friendly interface makes its use easy. I can strongly recommend this software.

21 October 2025
Rated 5 out of 5 stars

I’ve been using HitPaw for a few months…

I’ve been using HitPaw for a few months now, and it’s honestly one of the best video and photo editing tools I’ve tried. The interface is super easy to use, even if you’re not tech-savvy, and the AI-powered features really make a difference. I especially love the video enhancer—it transformed some old, blurry videos into much clearer ones with just a few clicks! Plus, the software rarely crashes, and processing is fast. Their customer service was really helpful when I had a question. For the price, HitPaw offers fantastic value and makes editing fun and accessible for everyone. I highly recommend it!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

This is innovative and amazing software…

This is innovative and amazing software easy to use and install I have looked at many apps and this one was different. Im very pleased and this will be very useful and helpful in many task I want to complete I recommend this great software Customer service was great to reply quickly and informed to all my questions If you have old film that you want to improve the quality and look this is the right app for you The app works quickly and the results are very good I am so glad I went ahead and made this purchase it was well worth the money and it will be very very helpful. Thank you for an excellent app that works well and does what it says it will do

19 October 2025
Unprompted review

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