HitBTC Reviews 

Word to the Wise: DO NOT USE HitBTC!!!
Over 1.5 years ago, I had assets in a DAG wallet with them that went down for maintenance. I've contacted them multiple times to which they continued to say "be patient" and now they have begun charging 'inactivity fees' for assets that I legitimately cannot move. However, they have no issue extracting the DAG in my wallet for themselves to cover those fees, and continue to hide behind their Terms of Service that were updated AFTER this problem began and I was locked out of my wallet. Should go without saying that Terms of Service, go both ways, and the organization must actually be capable of providing the service in to bid their customers to it.
I should have listened when everyone told me it was a s--t exchange. Thankfully, I never entrusted them with any substantial amounts.
Edit in response: Nobody in their right mind would add more money to an exchange as a ransom to keep their other funds locked up for maintenance from being stolen. Hide behind your fine print and edited ToS as much as you'd like, but you cannot provide a service and refuse to work with your customers, even in advance of problems. HitBTC is a predatory exchange, and I hope the cost of dealing with my review is more than what you've stolen so far and continue to steal from right in front of me.

If there is a problem with withdrawing Dogecoin, how do you withdraw the inactivity fee? You are stealing $30 a month in inactivity fees from my account.
scam
scam
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They really steel your money, they decided to introduce a 30usd charge every month if you don't make an transaction within 6 Months. They do this to liquidate your coins. They never informed me about this change, I Was there since 2018.

Edit after reply:
HItbtc never informed me about this change, from 2018-2021 there wasn't such a fee, suddenly there was.

$30 per month is also excessive and the argument that other Exchange also uses a fee is very.....very weak argument, you should fire the person who gives this as a reason.

They deducted 5 inactivity fees in one single month + 6 inactivity fees right after a deposit when the account wasn't inactive (it's supposed to be after 6 months of inactivity, not the next month after you deposit) + invalidated the capability to use my Google Authenticator because they created a time zone setting that is not linked to your IP history nor your KYC info, but messes up the 2FA, making your account inactive because you can't login. I was unable to withdraw funds until today (after begging for a tip to bypass a system that claims a confirmation email to withdraw was sent but is inexistent). By the way, if this is happening to you, withdraw from the app not via web, I got charged over 35% in fees but at least I got a little of what they didn't steal yet.

They started in 2013 claiming to be a "European Exchange" but founded at Chile, now with HQ in Hong Kong. A month ago they showed as incorporated in the British Virgin Islands and now they claim to be under St Vincent and the Grenadines law but formerly under operation in Panama by Ullus Corporation. YEAH SCAM!!!

And now they switched the inactivity fee from $20 per month to $30 to finish cleaning the funds of the clients that are still there not knowing what their current scam is.

HITbtc stole my gf coins with their unannounced inactivity fee. Unbelievable
edit: The point is that HitBTC changed their conditions without informing the clients, and started to charge inactivity fees. When my gf logged in after a long time, her balance was drained by the inactivity fees. Read online, many people were in exactly the same situation. That's why I use the word 'stole'; it's not a fair way of doing business

I have been using HitBTC for many years. I honestly find their liquidity good, their sheer range of assets impressive, and my automated trading API activity is never questioned or limited.

However, since I recently took a large (six figure) deposit onto the exchange to trade with I have been through a nightmarish 10 day AML/KYC process that is still not complete. The requests are getting more and more vague and I am starting to get a terrifying feeling they are "stalling" me for some reason. I am no stranger to opening and operating bank account and investment banking facilities all over the world, and this is just insane.

If someone at the company reads this, I am asking you to take a look at ticket #1593355 and see if you can help me. As far as I am concerned I have provided everything requested and more and yet my funds and account remain locked!

Update: The account was finally unlocked over several weeks of AML and KYC requests which I had to go to extreme lengths to fulfill. I think the worst part was the lack of clarity of exactly what was wrong with some of the material I submitted. I had to randomly change things (change pdf's to png files etc.) to see what would work. It could be a language thing, some of the grammar in the responses was clearly not English as first language. To give you an idea, the requests extended as far as requiring the qualifications of the lawyer used to notarise documents. My encouragement to anyone in similar situations is to keep going, it appears they are not a scam, but in my view their KYC and AML procedures equate to governance overreach that are truly unnecessary, especially for unregulated assets like this. I have 15 years of experience in Financial services and crypto so really do know what I am talking about when it comes to SOCKS, risk management, GDPR etc. If anyone at the company wants to have a call with me so my team and I can assist them improve their customer service procedures, and communication etiquette, I will be happy to oblige at no charge.

Be careful hitbtc scam about 1 year ago I made a deposit at hitbtc and due to lack of information in the APP I made it on the wrong network and when I contacted support they said they couldn't do anything to recover it.
Now after a year I received an email from support saying that they could recover the deposit of 262 busd but I would have to pay a fee of 100$.
I accepted and deposited the fee amount into my hitbtc account and the recovery process started on 25/12/2023 the deposit amount appeared in my account in the busd erc20 wallet but since On 12/18/2023, the busd token was disconnected and withdrawals were blocked, meaning there was no recovery because the value was also lost and support says nothing can be done, resulting in a scam because they charged for something that they knew would get stuck in the same way, I don't see any other reason for making this proposal if not for the sole purpose of carrying out a scam.

Steer clear from this 'company'.
Like many people I invested a little money in some altcoins, many of which have disapeared by now. All good, part of the game. For which I did not account though, the fact that HitBTC decided to just come and grab MY altcoins by silently introducing an 'inactivity-fee'. No email, no warning.
Like many people I didn't check this site often, nor did I make any trades because of the 'crypto-winter' only to discover being left with 0,00 dollar on my account after a year of two.

Oh by the way: it's a matter of time until they disappear completely
"The FSC has been made aware of websites stating that HitBTC is an entity incorporated in the Virgin Islands. HitBTC was incorporated on 9th August 2018 under the BVI Business Companies Act, 2004. On 1st May 2020, HitBTC was struck off the Register of Companies following its failure to make payment of annual fees payable under BVI companies legislation and was subsequently dissolved on 4th July 2023. HitBTC has never been licensed or regulated to carry on any type of financial services business in or from within the BVI.

HitBTC is no longer registered as a Company under the BVI Business Companies Act.

The FSC has issued this Public Statement pursuant to Section 37A (1) of the FSC Act."

Update: HITBTC tried to take this review time 4(!) times. They kept bugging Trustpilot to ask more information, wether I was actually a client, etc etc.
Needless to say, this review is here to stay since I am actually a seriously unhappy ex-customer.

Honestly, I highly recommend Hitbtc to anyone looking for a profitable crypto trading platform. I've made good profits with it.If I had read the reviews here, I wouldn't have joined them. But I joined them blindly and guest what? I discovered that they are really legit and very sincere in all they do. The only thing is that they have their rules which you must follow just like in all other exchanges. Example, you must not buy coins and keep them dormant for a long time without making some trade. Again, at any particular time, some coins are withdrawable while others are not. You only need to go through the list to find out the withdrawable ones before placing your withdrawal and it's seamless.Thank you Hitbtc.

As for the whole Crypto environment, it is a big scam. The best ways to collect your money. I do not recommend. Now the regulations have changed and they charge some fees for inactivity. Crypto is used by fraudsters and illegal transactions. Today they want to allow it

Please help me ... 2 years ago i do bought 500$ xmc and 250$ dollar iq cach coin on hitbtc . Transfered those to wallet now cant withraw them both and cant transfer xmc back to spot .... for 2 year my money stock there and support team respond to me that they are on maintanace and doesnt know when it finish.....after sending several times message from me to them support team about xmc and iq cash , they do turned off iq cash trades on hitbtc exchange....what should i do ...please help me😔.....for 3 year you say we need more time for maintanace .....when it finish ?? 3 year???...i am not alive much that wait more for your maintance finish after long time

Kyc scam did all the kyc for you still you have not got it almost every one saying that the kyc is just your excuse why can’t you cannot answer right after sending you the documents other companies will guide you while completing your kyc until its done why can your support do that send me a kyc email again then let do it until it’s done otherwise your just scamming us

Thank you for stealing my money with "inactivity fees" during the 2 years I trusted my coins to you.

Contrary to what they say, no other reputable exchange has this kind of practice.

They will point out it is written in their terms and conditions. BUT :

- This is illegal for european customers (it's my case)
- An e-mail warning when the fee is deducted would prevent this from becoming a problem over the years. 10$+ a month over 2 years is quite infuriating.

HitBTC stole a large amount (5 figures) of money from me. I sent them all the documents they asked for KYC (even though that mentioned on their website they do not asking KYC if you use less than 3 bitcoin per month, but they said, but after I load a bit less than 1 bitcoin to my account their, they asked me to do KYC surprisingly). And then, after I provided all the documents they asked from me (5 sections - full name, full address, selfie with specific note + passport, full passport), phone verification) Suddenly they asked for another document (Proof of Address). I sent them a document from the bank (which was created less than 3 months ago) and they suddenly ask me for another document to prove a residential address. I told them that I don't have another document in Latin letters and only in Ukrainian and I don't understand why they are asking me for another document if I already brought them one. They completely ignore my messages and I have no one to talk to. I have a large amount of money in their account. Who can I contact? Can they be sued? They are 100% scam. How can they be a registered company? I do not understand that.

I want to organize a claim against HitBTC. If you too have been harmed and have gone through a SCAM at HitBTC, please contact me by email:
atedimary66
@
Gmail

Also, please send public complaints against their company (search for British Virgin Islands ombudsman on Google)

Do not give in to these criminals. Such people should be behind bars.

HitBTC used to be a good exchange to trade on, one of the places I started off with actually, they've recently made changes to their terms and conditions which essentially allows them to steal your funds if your account has been inactive for a while.

So, if you're a swing trader that doesn't actively daytrade (which is what I am) they start stealing money from you, they start off with $20 a month, but what they don't tell you is that they can also take that $20 in other crypto as well, they stole almost $100 from me in the span of 3 months due to the price of BTC going up, this is crazy and no other exchange does this.

Now here's the thing, I've never agreed to any new terms and conditions which include the theft of my funds, obviously if I knew about it I would immediately cease using their exchange, and this is where this gets weird.

I've tried talking to their support to hopefully explain how it's not ok to just assume people would accept your new terms and conditions and maybe get my funds back, I've just been getting cookie cutter responses such as:

"The amended Terms become effective for preexisting users upon the earlier of either:
 a. the date User click or press a button to accept such changes or;
 b. the date User continues use of our Services after HitBTC provides notice of such changes or publishes new version of the Terms on the Website."

You're telling me that at no point do I have to agree to the new terms (which I did not) and that you also don't have to send me an email about it?! what?!

I will not be using this crypto exchange again ever in my life, you guys need a change of leadership asap, because whoever made this decision is no better than a common thief, absolute insanity that good exchanges keep closing their gates due to SEC lawsuits and you guys are somehow still around, pathetic behaviour, do better.

And to whoever wants to use this exchange, don't.

Unfortunatelly I cant give 0 star to these cheaters. As I am a holder, I kept a certain amount of cryptos in my wallet. Just got back 1,5 year later to check, and it was gone!! Looking deeper, I understand that HitBTC introduced an inactivity fee of 10 dollars. The problem is not the fee itself, if you don't like, just leave. But they just "forgot" to inform the account holders. This is robbery.

scam. inactivity fees that were implemented way after the account was made with no contact regarding the change = scam. Don't waste your money on this fraudulent company.
Edit: To the reply. I was inactive for years. I was never contacted or notified this was going to be implemented. This is a scam, as thousands of other people agree. There's no hiding that. What company would charge hundreds of dollars in fees for inactivity making money off absolutly nothing. It was an investment for me, why should I have to be active to have my money invested with you. 100% a scam.

SCAMMERS, STAY AWAY OR YOU WILL LOSS YOUR ASSET.
HitBTC always Lower their prices in some token to attract Arbitrage traders, if you bought they won't allow you to withdraw, they said the withdrawal of the token is under maintenance and it may take them forever before the finish and if to give up and convert it to USDT they will charge you 50USDT withdrawal charges flat rate while you are not making any profit from them.

Simply taking all your money.
If dont login, the take a huge amount of your assets and call it inactivity fees.
No warning, no nothing.

Dont use them.

I opened an account back in 2021, put a few hundred dollars in, bought a few crypto bits, and walked away, thinking the cryptos would stay there. I did note that for withdrawing the cryptos to an external wallet I would pay a tithe to HitBTC (in one case, exactly half of the crypto amount), so I left the cryptos where they were, in the wallet or on the spot market.

Today, Oct 2023, I found that all my holdings had been stripped by HitBTC to zero through 'inactivity fees'. They took it all.

I'm sure it's all legally covered by the HitBTC fine print. In fact, they just contacted me as I have been writing this to say that such legalised theft is covered in their terms of service, which state you have to log in every six months. I would expect at least an email alerting users to the upcoming date, but no, they quietly let it slip. I will bet there are thousands of other users who are unaware of this pilferage.
**
After I wrote this review but before it was published, I had a ping-pong email match with their 'team', all of whom had female names (perhaps corporate policy to deflect 'aggression'), in which they kept repeating that their Terms of Service state that inactivity fees will be levied; but none responded to my observation that they could easily automate an email to alert traders that they had been inactive for 6 months and to remind them of the ToS.
The speed with which the bots responded to my emails and incorporated boilerplate (different font shadings) suggests to me that an awful lot of users of their system have 'complained' about losing their money to 'fees'.

Their basic justification: they have to conduct 'manual' checks to verify compliance, etc. Manual checks on an entirely digital platform? As a house-owner, I have to make sure the roof isn't leaking, and I do that on my own responsibility, because no one else will. That's a 'manual' check. But a digital platform in which everything comes in electronically? And they have perhaps hundreds of thousands of traders? Perhaps millions? What is there to check manually? That someone in the Ukraine tried to hack into my account? I can see that myself on the screen showing my activity.

Again, the main trick: not to automate the sending out of a warning by email (what else?) that the account has seen no activity in the past five or so months.

Classic 'white-collar' operations.