Hismith Official Store Reviews 369

I love my Hismith premium machine! It's well-built and does exactly what I need it to. One of the washers on the adjustable leg clamps was warped on arrival, but customer support is replacing it at no cost I can't say enough good things about this company!

To all other potential customers, let this be the warning that saves you.

Hismith is in fact a scammer website.
With multiple accounts of faulty products, deceptive customer care interactions, dishonorable warranties, and no refund policies to protect consumers.

I myself am a victim of this and urge you to please take all necessary action to take this company/website down. There's simply no other explanation for conducting "business" in the absurdly unprofessional manners they've clearly displayed numerous of times.

They need to be continuously reported to The Federal Bureau of Investigation (FBI) Internet Crime Complaint Center (IC3) to build a well compiled case.

If you have unfortunately been a victim, please add your reports with all transactional details as evidence against Hismith or any other international website scam, please report it through IC3 . Gov to aid in further investigations and preventative measures.

I gave a wrong mailing address, my fault and the customer service agent corrected it and added expedited shipping to boot. Excellent service
5 stars

Zero contact about shipping or tracking information. When contacting customer service no agents are ever available. I finally got my product and it had parts missing. Still waiting for someone to contact me about it. Terrible customer service. For something that is over $500 I would expect it to come with all of the parts and it working properly.

When someone finally contacted me they wanted me to take a picture of the missing part! Like if I had the part I wouldn’t be contacting you. Ridiculous.

The real deal! drooling in pleasure. Well built, nicely packaged with a travel case, powerful and quiet motor, first time using kliclok system, very slick to use. had good experience contacting their customer service, they were fast and helpful.

Love the machine. One of the metal brackets broke waiting on the part so I can continue to enjoy it. Fun for solo play or together.

Excellent customer service, quick response and very helpful. Relieved my shipping concerns and helped me get what I want.

The first & hopefully the first online SCAM I’ve ever fallen for!! As disappointed as I am in the product I am even more disappointed in the company! These toys are cheaply made, the products are not at all like they seem online.... very very very poor quality. They change hundreds for things that are very cheap quality & very very cheaply assembled!! On top of that they’re expensive, overpriced, unresponsive & extremely predatory in the way they market at you and offer you things for writing them a good review. Is it a coincidence that every good review online all have the same name Jess??? There is no Jess! I have sent some 12 emails/chars since I bought my device SEVEN MONTHS AGO back in May of this year! I have not got one response, other than “ No Agent Available Right Now. Sorry about that. Leave us your email and we will contact you as soon as possible.👋😀🙂” No matter what time of day/day of week or whatever tab say their response is always the same and still. Not a single email had been returned. I have sent emails from multiple addresses just to be sure that they are in fact liars and con artists!! They only respond to negative reviews on average 1 per month! And they always say the same response. “We don’t have any emails for you, we’ve contacted you directly”.... More lies & before they lie and say that I never sent and correspondence and that they did respond. Be advised I have A TON OF SUPPORTIVE DOCUMENTATION. I desperately wish there was a way to sue you all and get you all to pay back all the people you have ripped off!! I’m wishing for a class action lawsuit for Christmas and I can’t wait for you all to go out of business!!!!

Jess was excellent ! Customer service on my transaction was top notch & very professional !

Support was super helpful and patient with all of my questions and concerns. Really appreciated it and made setting up my machine and the problems I was having much better! 10/10

No help.. motor went on machine and no help in replacing the motor under warranty..I’ve sent video of the unit not working ..dissatisfied with everything..they tell u to write them great reviews..as soon as I did they never return my emails ..just ignore me ..

Jess Is Amazing. Answered all my questions and very quickly fixed a minor mistake in my order. I highly recommend this company and will definitely be back. Best online experience I have had yet. Keep up the great work! Cant wait for my package :P

The customer service is excellent!
They are very kind and they help you always and with everything.
Good job!

They are now getting 5 stars because today I got my tracking numbers. Thanks to Jess for all the help she has gave me.
And the customer support is the best. Thank you Jess for everything you have done to move this order forward. 👍😀

I placed my order 3 days ago and have been in close touch with online chat with Jess. I’m in calif and the best time for me to reach her or customer service is around 5:30 pm calif time. And she is always on at night time. With the 8 hour different in time. So far Jess has been helping me but I’m still waiting for the machine. When that comes I will give her a full 5 star review.

So after I receive it I’ll do a way better review but for now I’m hoping it comes soon. Let’s get on it Jess ok. And I’ve had no problem chatting with her the last few night. Very nice girl/women. And I’m still waiting for my tracking number. But tonight she said I should have it by tomorrow will see.gf is dying to try this machine. :)

Ok I’ll be praying tomorrow everything goes the way I hope it’s going to go from what I was told by Jess.🌹

Customer service replied quickly and was very helpful. Can’t wait for my new parts to start the endless pounding again!

Excellent, fast and efficient service. Had a part that had stopped working correctly and Hismith immediately contacted me and resolved the issue. The company is very dependable and reliable, as well as offer well-made, high quality products. Plan to use them again.

Great service, very responsive to inquiries. Great quality for the affordable price point

I have had nothing but excellent service from this company and their online chat customer service. I tried to place an order earlier tonight and I got an error message but with the help of Jess; I was able to successfully place my order. Jess was very knowledgeable and happily answered all of my questions about various products and attachments.

As far as their product, I think its comparable to other brands in power and performance as I have bought competitors over the years. The only way I have found to stall the motor is when the machine is moving extremely slow, the toy has no lubricant, and encounters resistance but I am okay with this as I'm usually trying to get things lined up anyways. Once I've gotten all the kinks worked out in regards to positioning and stroke length than I am promised to have an orgasmic filled blissful evening.

I can't rate this product high enough and now you can get their machines in various colors and control it with your phone. I also love the fact that if the motor does go out; I am able to replace it which is something that competitors do not offer. Highly Recommend and thanks Jess for the help. Great Customer Service. Thanks

There is no return policy on their website. If any piece of your machine fails even within the warranty timeline it will not be covered and you will not able to return it. My machine was shipped to me defective and I ordered Hismith replacement motor and replacement controller through Hismith.com again their product had the same issue where it would start and stop even with their replacement parts. Again I was unable to even return the replacement parts.

There are plenty other competitors with higher quality products at the same price. Additionally those products are made within the United States and have a warranty that they will honor and a return policy that they will also honor that is written on their websites.