Hisense UKReviews 

Washing machine which cost me £400 broken within a year, 2 claims made, both declined due to wear and tear, unreal, it's washing machine for £400 not for £100. Back with Samsung

Unresponsive customer services, delay after delay. Washing machine arrived faulty, unable to get any sense out of CS, keep asking me "if the water is turned on". I've provided multiple photographs, and they now want a video of the machine not working. After my seventh email, given up, and returning through Amazon, who btw, were fantastic to deal with.

I am completely satisfied with my TV The Picture. The Sound Both of these are top notch

I bought a washing machine from Hisense 1 year ago and it’s broken down they take a week to send someone out just to look at another week for someone to “fix” it yet it’s still broken. I call up to complain that I am not happy with this and was told nothing can be done till engineer has been out. Baring mind this washing machine is still in warranty as it’s only a year old! To then get an email that I have cancelled my warranty when I haven’t! I should have done my research before about this company cause no way would I of bought from them if this was going to be the issues I’m facing. I’ve made a formal complaint - UPDATE! I have to change my stars because I have had a better experience with them since they have fixed the issue and checked to make sure everything is okay. My complaint was with pacifica a company that works for Hisense. But they have resolved the issue and I now have a working washing machine again. Still not happy about the process we had to go through and the issue with the warranty. But atleast it’s sorted finally.

Twice this tv as been in for repair I would never get this tv again poor quality

I'm very dissatisfied with this brand.
From the beginning, my dryer never functioned properly, taking up to six hours to dry a normal load.
After two and a half years, the dryer completely failed.
This morning, a Hisense engineer came to "repair" it, replacing two parts but failing to thoroughly test the machine. Shortly after he left, I attempted a wash cycle, only to find that the washing machine also stopped working. I immediately called the engineer, but he did not answer.
When I contacted Hisense customer service, not only was the representative’s accent difficult to understand, but I was also informed that I must wait for the engineer to file a report before a new appointment can be scheduled.
This sequence of events is completely unprofessional, unacceptable, and has left me without my essential appliances.

Happy with our new Hisisense. It is easy to use, very comprehensive and the remote is easy to use ,even for a techno dinosaur.

We bought a 43 inch model number 43A6KTUK tv in December 2024 so it is still under guarantee. Initially we were pleased but then tv started freezing and failing to load aps like Netflix. The only way to get it started again was either with a factory reset or sometimes clearing the cache worked. It is driving us mad. We contacted Hisense again. Again they blamed our internet connection. Research has suggested that the problem is caused because the tvs have limited memory or weaker processors causing the cache to fill up and making the processing sluggish. It is a problem even when the tv shows it to be connected to the internet.We have even used an ethernet cable. We are now relying on a firestick. Customer services were unhelpful. We would not buy a Hisense product again.

It's a lovely telly, great picture, easy to use, and connect, but I've erred by using Freely which is not so great, but I may uninstall it...

I like the TV very much, but I find the OS not so good...

** Reference Hisense A5Q QLED Smart TV. This is a good quality TV slimline design and visualy pleasing. Initial set up was relatively easy and straightforward. The optimal setting for colour, picture, sound etc may take a while Obviously this is due to personal preferences.The easiest option is online via AI which was very beneficial. Also the 2 year guarantee is a good feature. Overall so far this a good set, the picture quality and sound when set correctly makes an excellent viewing platform.

Great TV that is easy to setup. Picture quality and sound quality are great.

I bought a Hisense cooker serial number 5loAoo37 on the second of June 26 l only had it a week when the small front hot plate stopped working my daughter notified Hisense sent a copy of the receipt serial number and what was the problem plus photos of the cooker and we have not received any response to what they are going to do to fix it I paid £110 plus the price of the cooker to have it installed this is why I have only given one star they are very quick to take your money but very slow to respond to any repairs I will not be buying from them again and I would say customer beware

Purchased a HV663A60UK dishwasher and, so far, it’s working well for us. Nice layout, and the cutlery tray is so much more convenient than a cutlery basket. Installation was another matter though. My husband has installed at least 5 dishwashers without any issues but this took way longer than necessary due to the awful instructions and videos with no spoken instructions. It took several. Hours and lots of internet searches to make sure everything was done properly. You also need to make sure that when putting the dishwasher into setting mode that you hit the 2 buttons at EXACTLY the same time or it goes onto time delay setting instead

Whilst overall the set is suitable with a reasonably clear picture, it is let down by the sound. Both my wife and _I wear hearing aids and thus require a higher sound setting this produces a scratch top end with much distortion. We changed from JCV model in the hope having clearer sound, but alas it is no improvement .From my experience this problem is common.picture may be good , but sound quality is poo. I will have to resort to connecting a sound bar, which will improve the listening experience .The instructions are very basic, and are of little help

Great. Bought a washing and tumble dryer for my son. Tumble dryer had broken feet so they sent out an engineer who couldn’t fix it but they didn’t quibble and arranged a replacement really quickly. Both machines are good value for money.

Great picture and sound. Good look in the lounge. 50”. Nice.
Downside… the remote is poor. Unbalanced. No back button. Got to search for everything. And can’t click on programs that would automatically come on later. Can’t just flick between one channel and another. Annoying

The tv is excellent and great value

Purchased dishwasher in March & never worked as described. Part sent for. Incorrect part sent then told part out of stock. After 3 months appliance to be returned & refund given. Appalling service.

I elected to set the 50 inch Smart TV up myself after I unpacked it.
There's a droning voice telling me what to do. It's still there now after trying everything to get rid of it.
Everything goes through freely giving a delay, when England scored my partner watching the old TV was cheering it took over a minute to see the goal on the new TV. Apparently there's over 5000 station's available. The droning voice told me,now after I have tried everything to get rid of the voice the ads are very loud then the program is quiet except for the voice. Don't tune it yourself

Bought a 58 inch tv , very pleased with the quality of picture , ease of installation and value for money