Hisdeanalle Reviews 

71
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were let down by their experience overall. Consumers experienced massive frustration because ordered goods completely failed to arrive after months of waiting, while tracking information stopped updating entirely. Buyers also described receiving very poor quality items or incorrect products that did not match their original expectations at all. However, some customers also noted that their packages eventually arrived after extraordinarily long delivery periods. A few other people also felt satisfied when support agents finally issued financial compensation after persistent demands. Reviewers mentioned that customer service representatives mostly provided repetitive automated replies instead of offering genuine assistance.

What people talk about most

Order

Customers had negative experiences with order fulfillment, highlighting long delays and missing packages... See more

Delivery service

Users describe profound disappointment with the delivery service due to prolonged delays and missing items.... See more

Product

Customers consistently note negative experiences with product quality and accuracy. Reviewers report... See more

Refund

Reviewers highlight negative aspects of refund processes, noting that requests are frequently ignored,... See more

Customer service

Reviewers express strong dissatisfaction and frustration regarding customer service. Consumers report that... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered makeup bags on 30 Oct £25.98, payment taken £32.48 on 3 Nov, queried non delivery on 2 Dec as tracking emails stopped on 27 Nov. Received email straight away saying they will resend… this r... See more

Rated 1 out of 5 stars

These are scammers. 1 star is too much. Same as many others, I was conned by buying the make-up bag via Instagram. Purchased end of October, and now 16th Jan. Tracking stopped on 26th Nov. No com... See more

Rated 1 out of 5 stars

Same as other reviews I read just now. Ordered make-up bag as Christmas present. Last tracking update was that it was in Edinburgh, whilst we live in London. They could not provide update on the statu... See more

Rated 1 out of 5 stars

I purchased a Nice Ass framed poster from hisdeanslle. Package took over 4 weeks to arrive, customer support emails were sporadic, and not helpful tracking the item. It arrived today - ab... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

71 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.2

All reviews

(71)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers

Scammers
I ordered in October and not received my parcel. The tracking company they referred me to have said my parcel is in uk however the post code tells me it’s in Canada. This company is a scam do not buy from them.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Make up bag that never arrived.

I ordered a make up bag early November.
Initially I was getting multiple emails updating me about the progress of delivery.
Then nothing.
I emailed the company and they said they would send another but also chase the delivery company and update me.
Over a week ago now and not a word.
DO NOT buy anything from this company.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service item never received

Awful customer service ordered makeup bag oct 31st still not received it emailed was told to wait emailed again last wk as no longer having delivery updates they stopped two wks ago and still refusing to refund and told to be patient
Phoning bank for refund please don’t use them awful awful awful

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting treatment

Disgusting treatment. Never received the item. Emailed numerous times to be told “be patient the goods are in transit”. This is now over 2 months. I have now got my bank involved. AVOID THIS FALSE COMPANY

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Ordered on 29th October

Ordered on 29th October. Sent various emails about the parcel status. It has never arrived, sounds like lots of other people have had the same experience. Just need to somehow try and get my money back now!!!

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Items never arrive

Items never arrive, they also try to take more money from your account than the order. Fake courier and tracking information. Fake customer service. Apparently from US but my bank's fraud team have identified they are based in Hong Kong. DO NOT GO NEAR THIS COMPANY

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam, don't touch them

Keep emailing them to say I want a refund keep making excuses finially got paypal to give me a refund till they investigate. Asked facebook to take them down they refused

2 December 2025
Unprompted review
Rated 1 out of 5 stars

shame no Zero star option

Items never arrived, constantly fobbed off by so called customer service. The tracking site is fictional, according to the website my order has travelled extensively in the US, arrived in the UK and is now touring China. Scammers. Avoid at all costs

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent company

Fraudulent company. You receive fake emails about delivery updates. Nothing ever arrived. Currently taking this up with fraud with my credit card company.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company.

My wife ordered make up bags for approx £35 but an additional “tax” of £7 was added to my credit card bill. I contacted customer services and advised I wished to cancel the order, however, they refunded the extra payment and advised the order could not be cancelled as it had already been dispatched. I regularly requested a delivery date but all I received was what I believed as a false shipping updates. I was informed the goods had arrived in the UK but after waiting almost 5 weeks since ordering the goods I contacted my credit card company and requested a refund. The shipping details indicate the goods were manufactured in the USA but credit card payment was made to a Hong Kong bank! Be wary of adverts on Facebook / Instagram.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Ordered 2 makeup bags on a link on Facebook over a month ago, never received the goods,
I’ve since learnt not to order by clicking the link, but should go direct to the company website after checking out on Trustpilot.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammers !!

Scammers !!! I bought 2 necklaces as a gift to my daughter on ends of October and I never received, tracking number stopped the updates in November . I did contact the customer service by email and they asked me to wait a bit more, I’m sure they are just gaining time and never will refund me !! 🤬

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Fake rubbish AVOID

Terrible company terrible customer service do not buy. Bought a word board game and it arrived in a bashed up box with the game cards missing. So unplayable. Was offered £1 refund. Not even a replacement set of cards. Have since seen the same board game (original not FAKE) on Amazon for less money. Do not buy cheap rubbish

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered makeup bags on 30 Oct £25.98

Ordered makeup bags on 30 Oct £25.98, payment taken £32.48 on 3 Nov, queried non delivery on 2 Dec as tracking emails stopped on 27 Nov. Received email straight away saying they will resend… this raised my suspicion which lead me to read their Trustpilot reviews! Raised dispute payment with my bank today and will be receiving the money back through Mastercard within 2 days.

If you’re seeing ads on social media - don’t order via clicking the link. Go to the company website instead to place your order… these social media posts can very commonly be cloned ads.

3 December 2025
Unprompted review

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