hirschandtimber.com Reviews 

I ordered the counter stools and while they are beautiful, they are so uncomfortable that they had to be returned. Their website states they would like their customers to be 100% happy with their products and are open to returns with in 30 days. That is when my trouble started. I reached out to them with in that time period and they made everything difficult... customer service was rude and condescending when they would finally respond to me. They asked me to measure the boxes even though they were the same boxes they were shipped in and 2 boxes had not even been opened. The chairs have been returned and this process has been going on for over 60 days and I am still waiting on my credit. Currently, nobody will respond to me. I am guessing this business will not be around for very long. I will be contacting my credit card company to dispute the charges. I would advise you not to purchase from this company.

I received a $125 board I saw on Facebook. The pictures on Facebook were not like what I actually received. The board I received was cheap and inexpensive looking and not anything like the photos. Very disappointed.

It took a while for my counter stools to arrive, but I'd say they were worth the wait. Their customer service was generous and gifted me decor pieces for the wait. The stools are stunning and work perfectly at my counter.

I bought a set of serving trays. Beautiful and good quality with a reasonable price. A good deal.

DO NOT BUY FROM THEM. BUYER BEWARE. FRAUD COMPANY.

I ordered something that said it would arrive in a few days and they said 2-3 weeks and now 3-4 more weeks and telling me i cannot cancel order.

I was so bummed when my dresser arrived damaged. However, I'm giving them 5 stars because the customer service and furniture quality is amazing. I didn't have time to wait for a restock, so they upgraded my dresser to one they had in stock and shipped it out on the following week. The second dresser arrived in perfect condition, and I couldn't be happier with the quality.

I searched everywhere for a specific style onyx end table for my living room. Finally found it here. Customer support arranged white glove delivery for the heavy table. Saved me a lot of work.

Really nice home decor line. I splurged and got charcuterie boards, a serving tray, candle holders, and a blanket ladder. Wow. Everything is perfect! The styles are amazing, and they're so unique.

The dresser I got for my nursery is absolutely beautiful and perfect. It arrived in a timely manner, and the quality is fantastic. I was in a rush to get it before my due date, and the customer service was excellent in making sure my order arrived on time. Thank you H+T.

DO NOT USE THIS COMPANY!! Awful, just absolutely AWFUL! I'm only giving them 1-star because zero stars isn't an option. I wish I would have read these reviews before I made a purchase and I only hope others will see these reviews and walk away. This was by far the worst customer experience I've ever had. We ordered 4 bar stools and it took nearly a year for this company to get our order right. They shipped us the 1st 2 stools a little behind schedule, but it took months for the other 2 to ship- and they ended up being the wrong size when they got here so we had 2 sets of different sized stools. We then had to argue with the company for weeks to get a replacement order shipped out, which tacked on several more months of waiting. From day one, we never received a single follow-up or update. They never once followed up when they said they would and the only reason we heard from them at all was because WE would constantly follow-up when we didn't hear from them. It was a complete nightmare and to top it all off, the chairs are just okay. Sadly, you can find almost identical stools of very similar quality at mass retailers like Home Depot. I promise you- no product is worth the hassle this terrible company will put you through.

Beware! Damaged product that was over $1500 and zero support from customer service. They do not stand by their products. They sent me new doors to try and replace but the replacement doors were the wrong size. I’m going to throw the sideboard away because it’s not functional and I can’t sell it. Total waste of money!

We purchased a table in April of 2023, which should have taken 9 weeks to be completed. We ended up receiving the product (a dining room table) 4 weeks late and it arrived with a leg ripped off and top split in half. Now in January of 2024 we are still having a back and fourth about a refund which Hirsch and Timber will not give us. The customer service is horrendous and they don't seem to have any of their operations in order. a FRAUDULENT COMPANY.

This is a complete fraudulent company. They will take your money and that is it. THEY ARE A SCAM!!!!!!!! Do Not do business with them. I have never dealt with a more deceitful company. They will now be dealing with my attorney.

There is no integrity with Hirsh and Timber. My 3 month order, took 5 months. When it arrived it looked nothing like the pics. Description said slight variation. Customer service was horrific and they delayed resolving the issue. Followed by less than what I should have received as a return amount. Buyers beware

For an $1800+ dresser I’d expect so much better. I wish I would’ve just bought a dresser from CB2 or Crate and Barrel. My dresser’s handles won’t stay on, they’re falling apart, it took 3mo longer than when I ordered to get it. In fact, it took so long they let me have a free accessory so I’d stop emailing. They claimed it was manufacturing time and blah blah. I had a roommate as an interior designer and she said even this was ridiculous. Seriously, save your money and buy from somewhere else.

I ordered 3 items. 2 are defective. On this mirror, the frame lifts almost an inch off the mirror at the top on both sides. When I pointed this out to H&T I'm told they "embrace the variations, uniqueness and imperfections" and essentially they'll do nothing about it. Clearly there's a distinction between variations and defects, in my view.

Their return policy states they'll refund defective items. This is not true. They'll just tell you to embrace the "variant".

Have also had a nightmare getting the pieces delivered in the first place. Had to wait months for the pieces to be delivered. When they finally were I was on vacation. They wanted to charge me $100 a day to "store" the items until I got back. Then they want you to pay extra to have to items opened in front of you, and for you to inspect them for defects (presumably making the delivery persons wait) before accepting them.

With all the above issues customer service has been less than useless, sending long emails lecturing me about their process for delivery and their ideology of embracing variants (read not refunding defective items), rather than showing any care whatsoever for the customer.

This stuff isn't cheap. I'd shop elsewhere.

Sideboard has wood splitting. They told me to use wood glue on a brand new $2,000 item. Wish I had given my $ to a reputable furniture maker versus trying this unknown internet brand.

This company sent me a defective product, a dining table, that cracked severely just sitting in my dining room! Now they want me to send it back and *wait another 10 weeks with no dining table while they make me a new one*. Outrageous

I was a bit skeptical about ordering from an Instagram business, but their rattan phone pop sockets were a MUST! I ended up purchasing one, hesitantly of course, but was so amazed. My item shipped the next day and at an affordable price. Altogether, from finding their business to ordering to receiving my product, it took less than a week and a half! Very impressed by this company.