Hireace Reviews 

187
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, noting their professionalism and efficiency during interactions. The service is frequently described as excellent, with many appreciating the easy and efficient booking process, from initial inquiry to vehicle pickup and drop-off. People also found the pricing to be affordable and reasonable, offering good value. However, some customers also noted issues with unexpected additional charges, such as administrative fees for fines or extra costs not clearly displayed during online booking. A few other people also felt that customer service was sometimes unresponsive or unavailable, leading to delays or difficulties in resolving issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Customers had positive experiences with service, frequently highlighting the friendly, helpful, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often describing it as easy, fast, and efficient... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the efficiency and... See more

Price

Reviewers mention positive feedback about price, with many finding the costs clear, transparent, and fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more

Rated 5 out of 5 stars

Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer. We have rented from Hireace Onehunga for many years now and always amazed of the ongoing se... See more

Rated 5 out of 5 stars

First time using Hireace & the experience couldn’t have been any easier. I happened to be passing so went in to book. Lovely guy who had me settled with what I needed in no time. Upon collection I... See more

Rated 5 out of 5 stars

Top quality hiring experience from start to finish/drop off!!! Over the phone staff were super helpful and offered very clear info and guidance around insurance policies and hire payments.... I was b... See more


Company details

  1. Truck Rental Agency

Written by the company

Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

187 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(187)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hired a Furniture trailer and wsh*t fulles trailerhen we…

Hired a Furniture trailer and when we picked it up, it was literally full of animal fecal matters.
Used to cart animal by the last customer. Told by workers that they can't do anything about it for an hour because of low staffing. Then emailed their team and was basically told "sorry, too bad" otherwise good experience 👍

3 August 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING COMPANY AND THE STAFF

I booked a van for 2hrs this is the 4th time I have used Hireace mainly for long trips but this time just for 2 hrs. The guys were amazing again as usual, they had the van all ready for us ready to go as I had done this online which was so easy and then I got a follow up call after I had booked online to advise everything was confirmed and ready to go for pick up the next day, plus I used the midweek special which brought the cost down. The guys and the company are so professional I would use Hireace everytime when needed. Please dont leave the Panmure/Mt Wellington area as we do not have anyone like these guys in the area.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Thorough service and making sure the vehicle is safe and they check everything. Also noting that the truck I hired I understood the t & c’s, they took pics of the truck before I received the keys. No trouble whatsoever.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

10/10 customer service.

10/10 customer service.
Great staff all round that ensured everything ran smoothly on the day. My rental was ready to go as soon as I arrived. Friendly staff with great smiles

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Ordered online

Ordered online, major bonus was the insurance package. Pick up and dropoff was simple and straightforward and staff very helpful.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was great

The customer service was great, Russ was very pleasant even though I was a bit grumpy at having to park a fair way up the road ( my one niggle is that I wasn’t advised there was no parking on site or close to pick up ) . The process was explained very well including insurance options.
Great job Russ you managed to put a smile on my grumpy , frazzled moving face 😁

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Easy to go without any hassles!

They have lots of model and different size trucks to choose even we are walk in customers. The truck that we rented was great and very reliable with a reasonable price. It's tidy and in good mechanical condition. The staffs are freliendly and helpful.

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Good hire and friendly staff

Good hire and friendly staff. Katti and Adarsh put safety first by hooking up trailer and ensuring all lights working correctly. Pick up and drop off was hassle free and trailer was clean when picked up. Will definitely use Hireace again.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience!

Hirace stood out for me with their customer service and great communication. Staff members were super friendly and knowledgeable. Communication via email was consistent and appropriate throughout the process. Very impressed and will definitely recommend and use for future projects.

13 July 2024
Unprompted review

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