Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer. We have rented from Hireace Onehunga for many years now and always amazed of the ongoing se... See more
First time using Hireace & the experience couldn’t have been any easier. I happened to be passing so went in to book. Lovely guy who had me settled with what I needed in no time. Upon collection I... See more
Top quality hiring experience from start to finish/drop off!!! Over the phone staff were super helpful and offered very clear info and guidance around insurance policies and hire payments.... I was b... See more
Company details
Written by the company
Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!
Contact info
271 Great North Road, 1021, Grey Lynn, New Zealand
- 0800001122
- info@hireace.co.nz
- hireace.co.nz
4.6
Excellent
188 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
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First time using Hireace and absolutely…
First time using Hireace and absolutely impressed with their service. Friendly staff, quick responses to queries, honest advice to suit my needs and great vehicles. If you're looking to move houses, talk to Hireace. Will definitely be using their services again
12 March 2025
Unprompted review
Excellent Service and Friendly Staff
Had a great experience with HireAce! The staff were super friendly, easy to communicate with, and very helpful throughout the whole process. If you're looking to rent a van, I highly recommend them – they make everything simple and stress-free.
5 April 2025
Unprompted review
Great website for online booking
Great website for online booking, easy to use and fast. Prompt service at the pickup and also easy process.
22 March 2025
Unprompted review
Hireace Silverdale is fantastic
Hireace Silverdale is fantastic. Another wonderful experience today, this time from Irene, she was efficient and absolutely delightful to deal with. Really appreciate this branch and their wonderful staff.
Ashwin and Rene.
9 March 2025
Unprompted review
Nice staff and good condition of vehiclen
The condition of the vehicle is good and the staff is so nice to me.
8 February 2025
Unprompted review
Really helpful and friendly staff
Really helpful and friendly staff
Good rates and perfect sized moving van
4 February 2025
Unprompted review
Great customer service and support…
Great customer service and support from the staff at Henderson Branch!! Highly recommend using them again for future hires!!
25 January 2025
Unprompted review
Excellent Service. Would hire from them again
The staff were very friendly and helpful. Especially Atawhai. I was having a bad day and she brightened it for me with her bubbly temperament and positive attitude. The van was clean and tidy and fresh and drove well.
31 January 2025
Unprompted review
Poor refund experience
I have used Hireace a number of times with no issues however I have experienced an issue with a booked and paid for cancellation. The cancellation was done 32 days prior to the booked date so no issue there. The actual cancellation took place 17 days ago and I am yet to receive the refund despite 2 follow up phone calls. I can recommend them on all levels EXCEPT REFUNDS.
20 January 2025
Unprompted review
Reply from Hireace
Hi Denice,
Thank you for your time on the phone the other day. As we discussed, your refund has been processed, and we apologise for any inconvenience caused.
Additionally, an email has been sent to you to ensure we look after you for any future bookings.
Best regards, Hireace Team
Irene went the extra mile
Irene went the extra mile to sort out the vehicle I needed her customer service skills were exceptional I will always come back here in future thank you so much Irene
31 January 2025
Unprompted review
Helpful and friendly staff
We were able to pick up the truck the night before, so we could load it up that night in order to get an early start in the morning. Long drive to Tauranga and back.
The truck was clean and mechanically sound.
A pleasure to deal with Hireace.
28 January 2025
Unprompted review
Easy process
Easy process, friendly agent and good van. Could not ask for anything more than that.
25 January 2025
Unprompted review
Service always with a smile
I'm a repeat customer because the staff are polite, informative and there's no hidden costs. Online booking is easy. Vehicles are clean and economical.
1 February 2025
Unprompted review
Perfect service!
Down from the hire/booking process, through to the pick up and drop of process. It was perfect! What I had originally sought after in terms of vehicle hire was not available for the date I had requested. However, I received a phone call and they had mitigated that by offering me a vehicle that was of, if not of better size and at the same value! Upon pick up and drop off, the service from Sharnia at the Onehunga branch was just as perfect. Great experience received from all the team involved!
1 February 2025
Unprompted review
We were very happy with the ease of the…
We were very happy with the ease of the process of hiring a vehicle from start to finish. Staff were friendly and explained everything clearly such as insurance and the hire agreement contents and were very prompt.
.Highly recommend Hireace.
23 December 2024
Unprompted review
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