Really simple and straightforward booking, delivery and collection process. We booked a Mega Bag to take the waste from our bathroom refurbishment. It easily swallowed up our old bath, shower door an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good first time experience with this company. Bag purchased from local DIY store. Collection booked online. Driver arrived in 2-3 days and was a non-event even though we have more restricted ac... See more
I have used several midi hippobags in the past. This time I needed the big one, for a bedroom refitting project. I chose to have a hipposkip instead of a conventional metal skip for two reasons: (1)... See more
Company replied
Never had an issue. The initial purchase and then collection of the bag is usually seamless. They don't give you an exact date, but they've generally arrived earlier than expected. The bag work... See more
Company replied
Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.8
Excellent
23K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Easy booking
Easy to book a pick up
Virtually the next day a lorry came and took my mega bag away
Brilliant
9 July 2026
Reply from HIPPO
Hello,
Thanks for the review! Glad booking the collection was nice and easy, and even better that the Mega Bag was collected so quickly.
Thanks for choosing HIPPO :)
Disappointing that it took a week for…
Disappointing that it took a week for collection to happen.
Service itself was efficiently done.
2 July 2026
Reply from HIPPO
Hello
Thank you for your 4‑star review! We appreciate your feedback and understand your disappointment with the collection taking a week to be completed.
We're pleased to hear that, despite the wait, the service itself was carried out efficiently. Thank you for choosing HIPPO and for taking the time to share your experience.
Team HIPPO
Always good service
Always good service, they collect my bag over a front garden wall, never a problem Always done with care. Always within 5 days.
9 July 2026
Reply from HIPPO
Hello,
Thanks for the review! It's great to hear that collection over your front garden wall is always straightforward and that the team takes care every time.
We're pleased we've been able to provide a reliable service and get your bags collected promptly whenever you need us.
Thanks again for choosing HIPPO and for taking the time to share your experience.
Team HIPPO
Reply from HIPPO
Thank you for the great review :)
Service was second to none and the…
Service was second to none and the collection driver was very friendly
9 July 2026
Reply from HIPPO
Thank you for such positive feedback!!
Team HIPPO
Hippo bag, excellent service
So easy to use, when the order is placed, it easily arrives the next day, ,the hippo bag is easy to store if you don’t need to use it straight away and when it’s filled you just phone up for collection or go online and you don’t need to be in for when it’s collected. It’s also less expensive than a skip but holds just the same.
9 July 2026
Reply from HIPPO
Hello,
Thanks for the great review! We're really pleased to hear how easy you found the whole process, from ordering the bag to arranging collection.
Team HIPPO
100% I would use HIPPO again
100% I would use HIPPO again. Strong sturdy bag supplied and delivered the next day. No fuss ordering a collection. Picked the bag up nice and early 4 days later
9 July 2026
Reply from HIPPO
Hello,
Thanks for the great feedback! Glad everything went smoothly from delivery to collection, and that you found the bag sturdy and easy to use.
It's great to hear the collection booking was straightforward too, and that the team got there nice and promptly. Thanks for choosing HIPPO ,we'd be happy to help again anytime.
Team HIPPO
Reply from HIPPO
Thank for for the 5 star review :)
Reply from HIPPO
Thank you for the 5 star review :)
Efficient booking service
Efficient booking service, polite and helpful call centre staff.
Good communication regarding collection.
Polite and efficient operative from collection team.
8 July 2026
Reply from HIPPO
Hello,
Thanks for the lovely feedback. We're pleased to hear the booking process was easy and that both our customer service team and collection crew made a good impression.
Good communication and friendly, helpful service are what we aim for, so it's great to know that came across throughout your experience.
Thanks again for choosing HIPPO.
Team HIPPO
Good service & would consider using again
Booked the collection online Sunday afternoon and my hippobag was picked up Wednesday so very happy.
Would have liked to have had an idea of when it was being collected but when I contacted customer services, they were friendly & efficiently told me when.
8 July 2026
Reply from HIPPO
Hello,
Thanks for the review. We're really pleased your bag was collected so quickly after booking online.
We appreciate your feedback about collection times too. While we can't always provide an exact slot, it's great to hear our customer service team were able to help when you got in touch.
Thanks again for choosing HIPPO, and we hope to help you again in the future.
Team HIPPO
The bag good job! was collected as arranged
The bag was collected as arranged, and no mess remaining. Thank you
8 July 2026
Reply from HIPPO
Hello,
Thanks for your review! Glad the collection went exactly as planned and the team left everything clean and tidy afterwards.
We appreciate you choosing HIPPO and hope we'll be able to help again when the next job comes along.
Team HIPPO
Excellent service
Excellent service... speedy delivery of bags, long usage time from delivery to collection means I can get jobs done properly at my own pace due to health issues it takes me some time to complete work so a 6months to collection is amazing... if I've had an issue of any type the customer services have been outstanding resolving issues as quickly as humanly possible... the collections process is so simple and you don't even have to be at home for it either... excellent efficient and my only go to place for refuse and quality removal services
8 July 2026
Reply from HIPPO
Hello,
Thanks so much for the lovely review! We're really pleased to hear that the longer hire period works well for you and gives you the time you need to get jobs done without feeling rushed.
It's also great to know you've found both our customer service team and collection process helpful and easy to use.
We always aim to make things as straightforward as possible, so it's fantastic to hear that's been your experience.
We really appreciate your continued support and are delighted to be your go-to choice for waste removal.
Team HIPPO
Super easy and efficient service Highly recommended
Ordered Mega bag and paid for collection at the same time.
The bag easily held all of the waste soil and rubble from my garden clear up.
Arranging collection was super easy online and within 2 days the bag was collected without fuss I didn’t realise it was happening until later in the day when I noticed the bag wasn’t there any longer.
I would definitely use the service again and would recommend it to others.
8 July 2026
Reply from HIPPO
Hello,
Thanks for taking the time to leave such a great review! We're glad the Mega Bag was able to handle all the soil and rubble from your garden clearance, and that arranging the collection online was quick and easy.
It's always nice to hear when a collection goes so smoothly that it's done before you even notice! 😊
We really appreciate your recommendation and look forward to helping with your next project.
Team HIPPO
Reply from HIPPO
Thank you for the 5 star review :)
Incredibly easy
Incredibly easy. From ordering the bag through to the arranging collection and the actual collection.
If only they could help fill the bags as well! :)
It was fascinating watching the collection. Their Lorries are a wonderful piece of engineering. Very impressed.
8 July 2026
Reply from HIPPO
Hello,
Thanks for the great review! We're glad you found the whole process easy from start to finish.
As for helping fill the bag too... we'll let you know when we invent that service! 😄
It's also brilliant to hear you enjoyed watching the collection. Our HIAB lorries do tend to attract a bit of attention, and it's always satisfying seeing a full bag lifted away in one go.
Thanks again for your kind words and for choosing HIPPO.
Team HIPPO
Simplicity and clarity
Very straightforward simple instructions easy process seamless collection
Can't fault the service so far
8 July 2026
Reply from HIPPO
Hello,
Thanks for the review! We're pleased to hear you found the whole process straightforward from start to finish.
Team HIPPO
Straightforward Process
Overall happy with the process. Quite straightforward but impersonal. Didn't even know it had been collected and was at home at the time. But for many that's probably a plus. Purchased bag from B&Q followed the straightforward instructions and was perfect for what I needed
8 July 2026
Reply from HIPPO
Hello
Thank you for your 4‑star review! We're pleased to hear you found the process straightforward and that the HIPPO bag was perfect for what you needed.
Team HIPPO
First class service
I purchased a Mega bag plus collection. The bag was delivered promptly the next day. Once I had filled the bag I booked the collection. I booked late on Sunday evening and the bag was collected Wednesday morning. The collection was quick and hassle free. This is not the first time I have used Hippo. It is a first class service and suits my needs every time. The website is excellent and any questions are answered promptly by customer service.
8 July 2026
Reply from HIPPO
Hello,
Thanks for the great review and for coming back to HIPPO again!
It's nice to hear everything went smoothly, from the next-day delivery to the quick collection after you booked it in. We're also glad you've found the website easy to use and that the team has been there to help whenever you've had a question.
It means a lot when customers return to us, so thank you for your continued support. We're pleased the service keeps ticking the boxes for you.
Team HIPPO
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