I am giving up on Hiper. It was not easy to get it installed as they wanted to send out a technician to install a fiber box. That was a long and tedious process and I was about... See more
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Short waiting time, very pleasant customer support, quick onboarding, transparent communication. After banging my head against the wall for 2 weeks with Norlys, it was a breathe of fresh air to t... See more
Nice talking to Alexander from customer service today, seems we identified the problem with the router due to which the speed was low for the normal wifi compared to 5g wifi broadcast. Alexander has... See more
While the overall process of getting fiber installed took a bit longer than expected, I wasn't in a rush and the final setup was a breeze. I had excellent step-by-step assistance over the phone from G... See more
Company replied
Company details
Written by the company
Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
Vi er kun gode til internet
Written by the company
- Fulde navn eller kundenummer
- For at kunne hjælpe dig på bedste vis, bedes du i din Trustpilotanmeldelse angive dit fulde navn eller dit Hiper kundenummer. Så kan vi bedst muligt kigge på din sag og hjælpe dig, hvis du skulle have problemer.
- Hvem er vi?
- Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
- Hvad vil vi?
- Hiper vil give danskerne det bredbånd, de fortjener - nemlig stabilt internet og høje hastigheder til lave priser. Vi gør op med junglen af forskellige hastigheder og pakkeløsninger og skærer ind til benet: Op til 100 Mbit eller 1.000 Mbit.
- Hvordan gør vi?
- Hos Hiper skaber vi de bedste rammer for vores kunder. Hos os får du alt den hastighed du har behov for, til at streame, arbejde og blive underholdt, lige når det passer dig. Vi leverer kun internet og vi er gode til det.
Contact info
Teglholmsgade 1, 2450, København SV, Denmark
- 88 77 20 00
- kundeservice@hiper.dk
- hiper.dk
4.7
Excellent
54K reviews
Asks customers to review
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Simon has been really nice and helpful
Simon has been really nice and helpful! I had experienced some issues with returning the router and he offered a quick and amazing solution to my struggle. I can only recommend the service especially from Simon!
21 April 2026
Reply from Hiper
Hey Catherine,
Thank you for taking the time to write a review.
It's great to hear that Simon were able to help you.
Please do reach out to us, should the slightest problem arise!
Best regards,
Mikkel
Grate Customer Assistance
Rasmus managed to provide me with all the assistance I need it. Guided me along with my current issue and even put on the extra effort in providing me with relevant examples.
Efficient and to the point. Very much appreciated.
21 April 2026
Reply from Hiper
Hey Cristian,
Thank you for taking the time to write a review.
It's great to hear that Rasmus were able to help you with the problems you were experiencing.
Please do reach out to us, should the slightest problem arise!
Best regards,
Mikkel
Great experience with Julius as Hiper…
Great experience with Julius as Hiper agent for selling! Professional, high emotional support and good understanding of my needs.
Recommend!
20 April 2026
Reply from Hiper
Dear Carmen Rosca,
Thank you so much for your wonderful review and kind words about Julius! We are delighted to hear that you had a positive experience with both the professional and personal service you received during your purchase. We greatly appreciate your recommendation.
Best regards,
Mikkel
Reply from Hiper
Kære Markus Munksdorf,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har haft en god og effektiv oplevelse med vores kundeservice. Det betyder meget for os, at du er tilfreds, og vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
Hiper’s customer service is great
Hiper’s customer service is great! Easy to get in touch and always helpful 👍
20 April 2026
Reply from Hiper
Kære Selene,
Tusind tak for din flotte anmeldelse! Vi er virkelig glade for at høre, at du har haft en god oplevelse med vores kundeservice, og at det har været nemt at komme i kontakt med os. Vi sætter stor pris på din feedback og ser frem til at hjælpe dig igen, hvis du får brug for det.
De bedste hilsner
Mikkel
10/10 sales experience
Reached out to me within an hour during a weened, provided a very good offer. Was a really nice call altogether.
19 April 2026
Reply from Hiper
Kære David Kiss,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er rigtig glade for at høre, at du havde en god oplevelse med vores salgsteam, og at vi kunne hjælpe dig hurtigt – også i weekenden. Vi sætter stor pris på din feedback!
De bedste hilsner
Mikkel
Reply from Hiper
Kære kunde,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores service, og at vi har kunnet hjælpe dig godt videre.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Nadun Peiris,
Tusind tak for din flotte anmeldelse! Vi er virkelig glade for at høre, at du har haft en fantastisk oplevelse med vores kundeservice. Det betyder meget for os, at du tager dig tid til at dele din positive oplevelse.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Elena Lucia Moretti,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores telefoniske kundeservice. Det betyder meget for os, at du tager dig tid til at dele din positive oplevelse.
De bedste hilsner
Mikkel
Reply from Hiper
Hej Isabell
Mange tak for din anmeldelse.
Vi er glade for, at vi kunne hjælpe med at løse dit problem med dit internet.
Tøv endelig ikke med at kontakte os, hvis der skulle opstå noget i fremtiden.
De bedste hilsner,
Mikkel
Reply from Hiper
Kære Kurt Koben,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores service.
De bedste hilsner
Mikkel
Solid service
15 April 2026
Reply from Hiper
Kære SV,
Tusind tak for din flotte anmeldelse og de pæne ord om vores service! Vi sætter stor pris på, at du har taget dig tid til at dele din oplevelse – det betyder meget for os.
De bedste hilsner
Mikkel
The support team is very good and works…
The support team is very good and works very quickly with any problem.
10 November 2025
Reply from Hiper
Kære Ciprian Bolog,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores supportteam, og at vi har kunnet hjælpe dig hurtigt med dine henvendelser. Det betyder meget for os!
De bedste hilsner
Mikkel
Reply from Hiper
Kære kunde,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har haft en god oplevelse med hurtige svar og at vi kunne hjælpe dig med alle dine spørgsmål. Det betyder meget for os!
De bedste hilsner
Mikkel
Reply from Hiper
Kære Rasmus Jensen,
Tusind tak for din flotte anmeldelse og de pæne ord om vores support! Vi er virkelig glade for at høre, at du har haft en god oplevelse med både svartid og løsningstid. Det betyder meget for os, at du tager dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
God service
10 October 2025
Reply from Hiper
Kære Kl,
Tusind tak for din flotte anmeldelse og de pæne ord om vores service! Det betyder meget for os, at du har haft en god oplevelse hos Hiper.
De bedste hilsner
Mikkel
really nice and helpful
really nice and helpful. and he was quick with answering me
14 April 2026
Unprompted review
Reply from Hiper
Kære Rahul Thapa,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores service, og at du fik hurtig og hjælpsom assistance. Det betyder meget for os!
De bedste hilsner
Mikkel
Wonderful service
14 April 2026
Reply from Hiper
Kære mohsen rezaei,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores service.
De bedste hilsner
Frederik
clear answer and nice service
14 April 2026
Unprompted review
Reply from Hiper
Kære Zhang,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har oplevet klar kommunikation og god service hos os. Det betyder meget for os, at du tager dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
Good and verry quiqly to rezolve the…
Good and verry quiqly to rezolve the problem
14 April 2026
Unprompted review
Reply from Hiper
Dear Cristian,
Thank you so much for your kind words and for taking the time to share your experience! We're really glad to hear that your issue was resolved quickly and that you're happy with our service.
Best regards,
Mikkel
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