I am giving up on Hiper. It was not easy to get it installed as they wanted to send out a technician to install a fiber box. That was a long and tedious process and I was about... See more
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Short waiting time, very pleasant customer support, quick onboarding, transparent communication. After banging my head against the wall for 2 weeks with Norlys, it was a breathe of fresh air to t... See more
Nice talking to Alexander from customer service today, seems we identified the problem with the router due to which the speed was low for the normal wifi compared to 5g wifi broadcast. Alexander has... See more
While the overall process of getting fiber installed took a bit longer than expected, I wasn't in a rush and the final setup was a breeze. I had excellent step-by-step assistance over the phone from G... See more
Company replied
Company details
Written by the company
Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
Vi er kun gode til internet
Written by the company
- Fulde navn eller kundenummer
- For at kunne hjælpe dig på bedste vis, bedes du i din Trustpilotanmeldelse angive dit fulde navn eller dit Hiper kundenummer. Så kan vi bedst muligt kigge på din sag og hjælpe dig, hvis du skulle have problemer.
- Hvem er vi?
- Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
- Hvad vil vi?
- Hiper vil give danskerne det bredbånd, de fortjener - nemlig stabilt internet og høje hastigheder til lave priser. Vi gør op med junglen af forskellige hastigheder og pakkeløsninger og skærer ind til benet: Op til 100 Mbit eller 1.000 Mbit.
- Hvordan gør vi?
- Hos Hiper skaber vi de bedste rammer for vores kunder. Hos os får du alt den hastighed du har behov for, til at streame, arbejde og blive underholdt, lige når det passer dig. Vi leverer kun internet og vi er gode til det.
Contact info
Teglholmsgade 1, 2450, København SV, Denmark
- 88 77 20 00
- kundeservice@hiper.dk
- hiper.dk
4.7
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Alexander was very helpful
Alexander was very helpful and dealt with my request in a fast and professional manner
12 May 2026
The internet is very fast
The internet is very fast, but since we've now moved to a new place with internet included. Sadly, we need to leave. Thank you for the smooth service.
12 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
When the service is down the team jumps in to diagnose
I worked with Rasmus to diagnose the connectivity problem and in the end it was determined that I probably needed a new router...which he promptly sent out.
11 May 2026
Unprompted review
Reply from Hiper
Hi Vikas,
Thank you so much for your kind words and for sharing your experience. We're glad Rasmus could help you quickly with your connectivity issue and get a new router sent out. If you ever need anything else, please don't hesitate to reach out.
Best regards,
Mikkel
Katrin was super fast and solved my…
Katrin was super fast and solved my issue. Thank you.
11 May 2026
Reply from Hiper
Kære Brigitta Veninger,
Tusind tak for din flotte anmeldelse! Det glæder os virkelig at høre, at Katrin var super hurtig og løste din udfordring. Vi sætter stor pris på din feedback – den betyder meget for os!
De bedste hilsner
Malte
Great work by Alexander :)
11 May 2026
Reply from Hiper
Kære Ankit Pandey,
Tusind tak for din flotte anmeldelse og de pæne ord om Alexander! Vi er glade for at høre, at du har haft en god oplevelse med vores service.
De bedste hilsner
Malte
Rasmus was really helpful
Rasmus was really helpful. Unfortunately, there was nothing that could be done to solve the issue.
10 May 2026
Unprompted review
Reply from Hiper
Dear Pedro,
Thank you so much for your kind words about Rasmus. We're glad to hear you found the service helpful, even though we couldn't resolve the issue this time. Your feedback means a lot to us!
Best regards,
Mikkel
God dialog med Christopher om at skifte…
God dialog med Christoffer H om at skifte over til fiber; meget tilfreds med service og pris.
8 May 2026
Reply from Hiper
Kære Kalle Liliendal Dreyer,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har haft en god dialog med Christoffer og er tilfreds med både service og pris hos Hiper. Det betyder meget for os, at du har haft en god oplevelse med skiftet til fiber.
De bedste hilsner
Mikkel
Quick and effective customer service
Quick and effective customer service. Oliver B deserves a mention. Thank you!
8 May 2026
Unprompted review
Reply from Hiper
Dear Wojciech Sarnacki,
Thank you so much for your kind review and for highlighting Oliver B's quick and effective service. We're delighted to hear you had a great experience and truly appreciate you taking the time to share it with us.
Best regards,
Malte
Linus was very helpful from moment one
Linus was very helpful from moment one. He was able to understand the problem and propose a good solution that fit my needs.
8 May 2026
Reply from Hiper
Kære Marcos Silva,
Tusind tak for din flotte anmeldelse og de pæne ord om Linus! Det betyder meget for os at høre, at du har fået en løsning, der passede til dine behov, og at Linus var hjælpsom fra start. Vi sætter stor pris på din anbefaling og de 5 stjerner.
De bedste hilsner
Malte
They helped me and were kind
8 May 2026
Reply from Hiper
Kære Su Ahn,
Tusind tak for din flotte anmeldelse og de pæne ord om vores hjælp! Det betyder meget for os at høre, at du har haft en god oplevelse, og vi er glade for, at vi kunne hjælpe dig og give dig en venlig service.
De bedste hilsner
Mikkel
Goran was so helpful and professional
Goran was so helpful and professional. Fixing instantly my wifi and sonos connection.
8 May 2026
Reply from Hiper
Dear Kordian,
Thank you so much for your wonderful review and kind words about Goran! We're delighted to hear that he was able to help you instantly with your wifi and Sonos connection. Your feedback means a lot to us.
Best regards,
Mikkel
Reply from Hiper
Dear Anna,
Thank you so much for your wonderful review! We're delighted to hear your issue was resolved quickly and that you're satisfied with our service. Your feedback means a lot to us.
Best regards,
Mikkel
Promptly & Handy
Promptly timely answers from the support guy Oliver. He was quick to provide an alternative dates by providing a handy sheet :)
7 May 2026
Unprompted review
Reply from Hiper
Kære René Haddad,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at Oliver kunne hjælpe dig hurtigt og give dig alternative datoer på en handy måde. Vi sætter stor pris på din feedback og din tillid til Hiper.
De bedste hilsner
Malte
Jakob T is very friendly and proactive
Jakob T is very friendly and proactive. He is doing a great job and was very easy to talk/communicate with him. Thank you Jakob!
5 May 2026
Unprompted review
Reply from Hiper
Dear Patricia Alexandra Potcoava,
Thank you so much for your kind words about Jakob T! We're delighted to hear that you found him friendly, proactive, and easy to communicate with. It means a lot to us that you took the time to share your positive experience.
Best regards,
Malte
Was helped very nicely.
5 May 2026
Unprompted review
Reply from Hiper
Kære Giorgio Perri,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores service, og at du har fået den hjælp, du havde brug for. Det betyder meget for os.
De bedste hilsner
Malte
Reply from Hiper
Kære Helen Jakobson,
Tusind tak for din flotte anmeldelse og de pæne ord om vores service! Det betyder meget for os, at du har haft en god oplevelse hos Hiper.
De bedste hilsner
Malte
Kindness and Professionality
Goran J has responded quickly and showing a very kind approach. Exactly the kind of support I was looking forward to receiving.
5 May 2026
Unprompted review
Reply from Hiper
Kære FS,
Tusind tak for din flotte anmeldelse og de pæne ord om Goran J! Vi er glade for at høre, at du har oplevet venlig og professionel support – det betyder meget for os.
De bedste hilsner
Malte
Everything was super easy!
Everything was super easy and intuitive! I have a problem with the number of address and Goran help me in seconds! I recommend Hiper for sure!
5 May 2026
Unprompted review
Reply from Hiper
Kære Veronica Acosta,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er glade for at høre, at du synes, det hele var nemt og intuitivt, og at Goran kunne hjælpe dig hurtigt. Det betyder meget for os, at du vil anbefale Hiper videre.
De bedste hilsner
Malte
Very fast and good
4 May 2026
Unprompted review
Reply from Hiper
Kære Huesos,
Tusind tak for din flotte anmeldelse og de pæne ord! Det betyder meget for os at høre, at du synes, det hele er "very fast and good". Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Malte
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