Pilot team is very helpful. I’ve been a customer for years and team has always supported and been there. Moiz from instagram helped fix my login issues and pause treatment while oversees which I’ve ap... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i think the service from the staff is good but slow, However, i think the cost of treatment is far more expensive. for example I can ge the same treatment form MOSH for $50 per month less, plus the... See more
Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... See more
Company replied
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... See more
Company replied
Company details
Written by the company
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contact info
Australia
- hims.com.au
4.2
Great
984 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The treatment doesn't work for me and I…
The treatment doesn't work for me and I can't stop it worrying it will get worse.
9 June 2026
Unprompted review
Product doesn’t work
I spent money on a years worth of this product only for it not to work
15 May 2026
Unprompted review
Over a Year & no improvement
Over a Year & no improvement
- hair is still receeding, thinning & there is little development.
- lack of support from doctors who just say take this pill and you never hear back.
- Overall extremely disappointing and will be stopping. Absolute waste of money
9 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The support has been exceptional
The support has been exceptional, Pilot are very knowledgable and reassuring.
5 June 2026
Unprompted review
Reply from Hims Australia
Hi James,
Thank you for this. We're really glad the support has felt reassuring and knowledgeable, that's exactly the standard we aim for. All the best with your treatment, and we're here if you ever need anything.
Warm regards,
The Pilot Team
Great support for PE
Great support for PE
Great product, perscription was easy to get. Communication was very quick to respond to any issues.
5 June 2026
Unprompted review
Reply from Hims Australia
Hi David,
Thanks for the great feedback. Glad the process was quick and easy to get sorted, and that our team's been responsive whenever you've needed them. Wishing you all the best going forward.
Warm regards,
The Pilot Team
i find it difficult to deal with pilot…
i find it difficult to deal with pilot an also after talking to my doctor found that the product is lot cheaper at the chemist
5 June 2026
Unprompted review
The service provided has been great
The service provided has been great . My questions get Answered promptly .The products work well .
4 June 2026
Unprompted review
Reply from Hims Australia
Hi Adam,
Thank you for taking the time to leave such a lovely review. It is so wonderful to hear that the service has been great and that your questions are being answered promptly. That is exactly the responsive, attentive care we strive to provide for every single member and it means so much to know it is making a difference for you.
We are also really pleased to hear the products are working well for you. That is what it is all about at the end of the day!
Keep up the great work and please never hesitate to reach out whenever you need us. We are always here and happy to help.
Cheers,
The Pilot Team
I don’t get what I was hoping to go 5…
I don’t get what I was hoping to go 5 minutes I’m still under 2 minutes
4 June 2026
Unprompted review
Reply from Hims Australia
Hi Taqi,
Thank you for reaching out and for sharing this with us. We completely understand how frustrating it can be when you are not seeing the results you were hoping for, and we are sorry to hear that things have not been progressing the way you had expected.
We can see that our medical team has already been in touch and provided some advice, and we hope that has been helpful. Please do not hesitate to continue that conversation directly with them as they are best placed to review your treatment and work with you personally to help you get to where you want to be.
Please reach out to us at gday@pilot.com.au whenever you need us and we will always be happy to help.
Cheers,
The Pilot Team
I am 74 years of age and had just about…
I am 74 years of age and had just about decided that the old days were gone for good. I am surprised to hear me say that the old values, 'courtesy, caring and honesty' still exist and the people at Pilot are willing and able to apply them. My sincere gratitude to them.
1 June 2026
Unprompted review
Reply from Hims Australia
Hi Kevin,
Thank you so much for sharing such a heartfelt and beautifully written review. It genuinely moved us and we are so grateful that you took the time to share it.
Hearing that courtesy, caring and honesty still shine through in the way our team shows up for our members means the absolute world to us. Those are the values we hold closest and knowing that they have made a real and meaningful impression on you is something we will treasure.
Please know that our team is here for you every step of the way, and that your trust and kind words mean more than we can express. It is never too late to feel well supported and cared for, and we are so proud to be part of your journey.
Thank you sincerely for your kind words. We are cheering you on!
Warmly,
The Pilot Team
Reply from Hims Australia
Hi,
Thank you so much for taking the time to leave a review. Short, sweet and it truly means a lot to us!
We are so glad to hear you have had a great experience and we are committed to making sure that continues every step of the way. Please do not hesitate to reach out whenever you need us. We are always here and happy to help.
We are cheering you on!
Warmly,
The Pilot Team
The medication is weak and expensive
The medication is weak and expensive. Got my address incorrect on the most recent delivery (apartment number was missing on my mailing address).
1 April 2026
Unprompted review
Reply from Hims Australia
Hi Michael,
Thank you for taking the time to share your feedback and we are truly sorry to hear about your experience. Having your address recorded incorrectly on your delivery is frustrating and completely avoidable, and we sincerely apologise for the inconvenience this has caused you. We also hear your concerns regarding the medication and want you to know that your feedback is genuinely valued and will be shared with the relevant team.
You deserve a seamless and effective experience from start to finish and we are sorry we fell short of that for you.
We can see that our team has already reached out to you via email to provide further support and we hope that has brought some reassurance. Please do not hesitate to reply directly to that email if there is anything further you would like to discuss. We are committed to making sure your concerns are fully addressed and that your experience going forward is a much better one.
Thank you for your patience and for giving us the opportunity to make this right.
Warmly,
The Pilot Team
Effects are very noticeable
Effects are very noticeable, way better than expected to be honest.
29 May 2026
Unprompted review
Reply from Hims Australia
Hi Paul,
Thank you for your feedback. We’re really glad to hear the effects have been very noticeable and even better than you expected.
We really appreciate your feedback.
Kind regards,
The Pilot Team
Having to find the same service elsewhere
It was great while it lasted & everything 'was' going so well, so I don't want to leave a negative review or give a bad star review because of something so minor.
But my recent experience with a delivery charge & the lack of customer service when inquiring about it has made me look else where for this service & the products I need.
8 April 2026
Unprompted review
Reply from Hims Australia
Hi Mick,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your recent experience. I understand how frustrating it must have been to come across an unexpected delivery charge and then not feel supported when reaching out about it—especially after things had previously been going well for you.
We do want to look into this further, however we’re unable to locate your account based on this review alone. If you’re open to it, could you please send us an email with the subject line “TrustPilot Review – Escalation” so our team can reach out and provide the appropriate support.
We’re really sorry again for the frustration this has caused, and we appreciate you taking the time to raise it with us.
Warm regards,
The Pilot Team
Reply from Hims Australia
Hi Gavin,
Thank you for your kind feedback. We’re really glad to hear you’ve had a positive experience with both our communication and the product.
We truly appreciate you taking the time to share this.
Warm regards,
The Pilot Team
It is private and easy to deal with…
It is private and easy to deal with pilot
24 May 2026
Unprompted review
Reply from Hims Australia
Hi John,
Thank you for your feedback. We’re really glad to hear you’ve found the service private and easy to deal with—that’s exactly the experience we aim to provide.
We appreciate you taking the time to share this with us.
Warm regards,
The Pilot Team
The pilot team was wonderful and very…
The pilot team was wonderful and very helpful. Product is working to my needs. Thank you Pilot
24 May 2026
Unprompted review
Reply from Hims Australia
Hi Andrew,
Thank you for your kind words. We’re really glad to hear you’ve had such a positive experience with the Pilot team and that the product is working well for your needs.
We truly appreciate you taking the time to share this feedback.
Warm regards,
The Pilot Team
Support and Confidentiality
Great support handled in a confidential manner. Service and delivery are first class.
23 May 2026
Unprompted review
Reply from Hims Australia
Hi Ralph,
Thank you for your kind feedback. We’re really pleased to hear you’ve felt well supported and that the service and delivery have met a high standard for you. It’s also great to know the confidential handling of your care has given you confidence in the process.
We truly appreciate you taking the time to share this.
Warm regards,
The Pilot Team
Works well the service is efficient and…
Works well the service is efficient and mostly responsive
14 May 2026
Unprompted review
Reply from Hims Australia
Hi George,
Thank you for your feedback. We’re glad to hear the service has been working well for you and that you’ve found it efficient and mostly responsive.
We really appreciate you taking the time to share your experience.
Warm regards,
The Pilot Team
Reply from Hims Australia
Hi Steve,
Thank you for your feedback. We’re really glad to hear you’ve found the service convenient, responsive, and supported by solid follow-ups.
We appreciate you taking the time to share your experience.
Warm regards,
The Pilot Team
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