Pilot team is very helpful. I’ve been a customer for years and team has always supported and been there. Moiz from instagram helped fix my login issues and pause treatment while oversees which I’ve ap... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
i think the service from the staff is good but slow, However, i think the cost of treatment is far more expensive. for example I can ge the same treatment form MOSH for $50 per month less, plus the... See more
Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... See more
Company replied
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... See more
Company replied
Company details
Written by the company
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contact info
Australia
- hims.com.au
4.2
Great
984 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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MISLEADING AND MANIPULATIVE WEBSITE
This service does not provide a clear or genuine way to cancel. What they call “cancellation” only stops an administrative feature called a Treatment Plan, while the account itself remains active and recurring.
There is no clear or accessible way to fully cancel your account or stop future orders through the website. This design is misleading and appears intentionally confusing.
I do not recommend this service to anyone.
I agree with the reviews by James Butler, Matthew Folino, Greg Kennish, Camilla Collato, Jake Michaels, Alex, Andy, Team Global Express Courier, Joshua, ES, and many others who report being misled and charged despite attempting to cancel.
I have received no incentive of any kind to write this review.
30 January 2026
Unprompted review
Reply from Hims Australia
Hey Martin,
I'm really sorry to hear about your experience with Pilot. When you cancel your account, this should stop any orders from being processed.
I've checked in with our team and they've made sure you're account has been cancelled + have processed a refund for you.
If there's anything else we can do to help, please send us an email at gday@pilot.com.au, with addressing this to Miko.
Cheers,
Innes
Pilot Team
Clear communication about expectations…
Clear communication about expectations and continued follow up by professionals ensuring I stay on track with my goals but also safe and healthy.
1 February 2026
Unprompted review
Reply from Hims Australia
Hey Josh,
Thanks for the thoughtful feedback, we really appreciate it. It’s great to hear the communication has been clear and that you’ve felt supported along the way.
We’ll keep doing our best to make the process smooth and professional.
Cheers,
Moiz
Pilot Team
Excellent products quick and easy…
Excellent products quick and easy delivery product works well
1 January 2026
Unprompted review
Reply from Hims Australia
Hey Mark,
Thanks for the 5 stars, we really appreciate you sharing your experience. Glad to hear the process has felt quick and easy for you.
Thanks again for the support and trusting us.
Cheers,
Moiz
Pilot Team
Good service and very efficient
Good service and very efficient - would definitely recommend anybody to try Pilot out
26 January 2026
Unprompted review
Reply from Hims Australia
Hey Jason,
Really appreciate you taking the time to leave this review. Great to hear you’ve found the service efficient and straightforward.
Thanks for the kind words, it means a lot.
Cheers,
Moiz
Pilot Team
I have been using pilot for a while now…
I have been using pilot for a while now and it has been great. It’s given me so much confidence in the bed room and my relationship hasn’t been better. Best decision I’ve made!
1 September 2025
Unprompted review
Reply from Hims Australia
Hey Bill,
Thanks for sharing this - the team loved reading this and is really glad you’ve had a positive experience with Pilot. It means a lot to hear that.
We appreciate the support.
Cheers,
Moiz
Pilot Team
Highly recommended and the dr are very…
Highly recommended it’s save my relationship & the dr was very helpful and very knowledgeable about how the process works
1 December 2025
Unprompted review
Reply from Hims Australia
Hey Grant,
Really appreciate you taking the time to leave this review. Great to hear you found the practitioner helpful and knowledgeable throughout the process.
Thanks again for the kind words.
Cheers,
Moiz
Pilot Team
It works!!!’
For years I’ve tried viagra and whilst it works it tended to fade in performance after lots of yrs of use.
The pilot program is great no side effects works very well especially when used with the testosterone booster. I’m happy my partner is happy.
16 January 2026
Unprompted review
Reply from Hims Australia
Hey Rob,
Thanks so much for taking the time to share your experience. We’re really glad to hear our ED treatment has been a positive step for you.
It’s great to know you’ve felt supported throughout the process. We really appreciate the feedback.
Cheers,
Moiz
Pilot Team
The company support is non-existent
The company support is non-existent, they've over relied on AI to handle medical care and questions. I do not recommend Pilot to anyone looking to get medical support, or for anything at all, really.
16 January 2026
Unprompted review
Reply from Hims Australia
Hey Matt,
I'm really sorry to hear about your experience with Pilot. We have a great medical support team based in Sydney who support our patients and have passed on your feedback to be investigated urgently.
I've also asked our team to get in touch with urgently today to get any outstanding issues sorted.
Cheers,
Innes
Pilot Team
Reply from Hims Australia
Hi James,
Thanks so much for the 5 stars, we really appreciate you taking the time to leave this feedback.
Glad to hear you’ve found the team helpful.
Cheers,
Moiz
Pilot Team
This is a scam to get you to Pay over…
This is a scam to get you to Pay over the odds for services
3 January 2026
Unprompted review
Reply from Hims Australia
Hey Greg,
I'm sorry to hear you were unhappy with the cost of the treatment plans at Pilot. I've passed your feedback on to the team to look into your medical appointment to see how we can improve the communication again in future.
After your consultation, you were automatically refunded and you should have received this a few weeks ago.
Our support team will contact you today to see if there are any outstanding issues with your account or any additional feedback you'd like to share, so we can get this sorted for you immediately.
Cheers,
Innes
Pilot Team
Money is taken like clockwork but…
Money is taken like clockwork but deliveries dont ship on time EVER
Cant reach their customer service.
Every single order is late.
If you can get treatment elsewhere id reccomend it
1 January 2026
Unprompted review
Reply from Hims Australia
Hey Camilla,
I'm so sorry to hear about the issues you've had with your deliveries, this is not the experience we want our patients to have.
I can see your account has been cancelled but I've also asked our team to get in touch with you today to see if there's anything else we can help out with.
Cheers,
Innes
Pilot Team
You guys made an embarrassing subject…
You guys made an embarrassing subject pretty easy over the phone. Packaging is discreet and fast. No complaints here or in the bedroom.
31 December 2025
Unprompted review
Reply from Hims Australia
Hi Greg,
Thanks for sharing this, we’re really glad to hear the process felt easy and comfortable for you.
Discretion and professionalism are important to us, so we appreciate the kind words.
Wishing you all the best with the program ;)
Moiz
Pilot Team
Managing Hairloss
I have enjoyed the easy access and affordable medication for my hair loss, it has definitely improved on the sides of hairline. And i am feeling a bit more confident with my appearance. Hoping for continued success and a happy future going through Pilot.
30 December 2025
Unprompted review
Reply from Hims Australia
Hi Matthew,
Thanks for taking the time to leave this review - we really appreciate it.
Glad to hear you’ve found the Hair treatment accessible and supportive so far. Wishing you all the best moving forward. Please reach out if you ever need any support.
Cheers,
Moiz
Pilot Team
Absolute rip off
Absolute rip off. 12 tablets cost me 226 dollars. Avoid the scam, trying to get a refund is almost impossible
29 December 2025
Unprompted review
Reply from Hims Australia
Hey there,
I'm really sorry to hear about your experience with Pilot.
We aim to make the pricing of treatment plans really clear for patients, so you know what you are purchasing.
I'd love to organise a refund for you, as an apology for this experience that you've had. If you could please send an email to gday@pilot.com.au with an attention to Miko so we can process this for you.
Looking forward to hearing from you.
Cheers,
Innes
Pilot Team
Easy consultation with no embarrassment, reasonable prices and quite fast delivery
Easy consult
25 October 2025
Unprompted review
Go see a qualified Doctor
Go see a qualified Doctor, face to face. This service is only good if you cannot do that.
29 December 2025
Unprompted review
Reply from Hims Australia
Hey Jake,
Thanks for sharing this feedback and I'm sorry to hear you didn't have a good experience with Pilot.
I've love to find out a bit more about your experience to see how we can improve this for other patients.
Can you please send us an email with your details to gday@pilot.com.au with the attention to Miko?
Looking forward to hearing from you.
Cheers,
Innes
Pilot Team
Pilot have always been able to rectify…
Pilot have always been able to rectify and support when needed. The level of professionalism and competence is to a high standard and confidentiality is always respected. I cannot fault their performance and ability to resolve my health issues.
There’s plenty of them. Much respect. 🫡
26 December 2025
Unprompted review
Pilot do what they say they will …
Pilot did everything they said they would at the time they said they. The consultation was professional and polite.
Delivery of the medication was the same, tracked from start to finish and arrived at on the day expected. This process is much more convenient than sitting in a GP waiting room and highly recommend Pilot
24 November 2025
Unprompted review
The whole process was easy and the result is most enjoyable
The whole process was easy. The consult was thorough with the doctor easy to talk to about something very personal and intimate. Once prescribed, the advice about the medication was supplied quickly and all side effects explained simply. The was a follow up email and the response was quick and concise. I am so glad I got the courage to do something about my ED. My sex life now is so much better. I last longer and I never have to worry about going "soft" on the job. I am happy with the result and, most importantly, so is the wife.
5 December 2025
Unprompted review
I took a risk and joined up to pilot
I took a risk and joined up to pilot. It has literally just changed my sex life for the better. I don't normally write reviews but in this case I am compelled to do so. I have just had the best sex of my life and my mental health is better for it and I feel absoulty ecstatic.
18 December 2025
Unprompted review
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