Hilton Plumbing Reviews 

34
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, noting their helpfulness and clear communication. Many people appreciate the promptness of service, with technicians arriving on time and quickly resolving issues, often within hours of the initial call. The service provided is frequently described as exceptional, with team members effectively solving problems and completing complex jobs to a high standard. Reviewers express high satisfaction and frequently recommend the company, often planning to use their services again.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers describing their overall experience as... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zac was very professional, efficient, and friendly. We had a long list of work required including cable pulling and lighting replacement and he was able to complete all the work in one visit.

Rated 5 out of 5 stars

Phoned within the timeframe given with an arrival time. Knew straight away what the likely problem was with the low hot water pressure in our boiler. Fixed. Alex was pleasant and chatty and efficient.... See more

Rated 5 out of 5 stars

Zach was very friendly and the job was all done within 3 hours of my call. Was an urgent job during a bathroom renovation.

Rated 5 out of 5 stars

The whole experience with Hilton Plumbing has been amazing. Very responsive when I first contacted them. Then the supervisor Allen helped guide me through my options to diagnose a long term Toilet pl... See more


Company details

  1. Plumber
  2. Drainage Service
  3. Gas Installation Service
  4. Hot Water System Supplier
  5. Solar Hot Water System Supplier

Written by the company

Suggested Trustpilot Company Description About Hilton Plumbing Hilton Plumbing is an award-winning, 24/7 emergency plumbing company servicing the greater Perth metropolitan area. We specialise in fast, reliable domestic maintenance plumbing with a strong focus on hot water systems, blocked drains, leak detection and gas services. Our team of fully licensed Perth plumbers are equipped to handle everything from urgent burst pipes and same-day hot water replacements to complex drainage and gas fitting work. We operate with upfront pricing, no call-out fees and clear communication so customers know exactly what to expect before any work begins. Hilton Plumbing has built its reputation on professionalism, presentation and respect for our customers’ homes. With thousands of verified reviews across Google and industry platforms, we are recognised as one of Perth’s most trusted plumbing providers. Our core services include: • 24/7 emergency plumbing • Hot water system repairs and replacements (gas, electric & solar) • Blocked drains and CCTV drain inspections • Leak detection and burst pipe repairs • Gas plumbing and appliance installations • General domestic plumbing maintenance Our award-winning team ensure that we deliver consistent workmanship, fast response times and high customer satisfaction. At Hilton, we believe plumbing should be straightforward, transparent and done properly the first time. Your Mate in the Trade.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(34)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

I would happily recommend Hilton…

I would happily recommend Hilton Electrical. Communication with Rheanna was friendly and professional and the quote for the work was received promptly. I was able to get a booking with a Hilton electrician within a few days. Zac (Eectrician) called 30 mins before arriving and arrived on time. Zac was extremely professional and did a great job.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Hot water boiler issues

Phoned within the timeframe given with an arrival time. Knew straight away what the likely problem was with the low hot water pressure in our boiler. Fixed. Alex was pleasant and chatty and efficient.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

The company sent the amazing loic

The company sent the amazing loic. Who, was prompt, courteous, knowledgeable and most of all efficient at fixing our dishwasher issue. I will be using this company again should the need arise.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Online query with a reply by a phone…

Online query with a reply by a phone call from a person who clearly valued each contact. Nothing was too much and a visit easily organised. As organised, Zack turned up on time and made a truly professional experience . From start to finish, I had confidence in the Hilton team to function as expected. Job well done.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a massive water leak somewhere on…

I had a massive water leak somewhere on my property and sent messages to a couple of plumbers I had previously used for help. One didn't respond and the other stopped responding after a few exchanges. I decided to call Hilton plumbing who within 3 hours had someone out to help. They arrived within the 2-hour window I was given (on the earlier side), and the Plumber Brodie found the leak and had it fixed inside of a couple of hours. Cost was very reasonable for a problem that was costing me heaps. Brodie was professional, quick, did a quality job and a good fella to boot. I would not hesitate to recommend these guys, especially if they are all at Brodies quality.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Hilton Plumbing is my preferred choice

Hilton Plumbing is timely, excellent manner, superior workmanship, value for money when compared to other immediate repairers I've used which look at the problem and offer a solution of 'replacing' and 'upgrading'. Hilton will fix the issue, make it safe and reliable and explain that the 40 year old plumbing does get leaks and that they will repair them as needed, not replace and upgrade and charge huge amounts just because one little bit has sprung a leak. To me they offer the choice to keep on recycling the system and staying safe. Thank you Hilton!

7 July 2025
Unprompted review
Rated 1 out of 5 stars

No rip offs Ha Ha

No rip offs. No Call out fee. no but $400+ for no more than 30 minutes on site. Wow! Fast Service but watch your wallet. After being told the problem was the temper valve on my HWS and quoted $298 which I thought was reasonable, the plumber only cleaned a screen washer and didn't solve the issue so continued to replace the valve then upon finishing some 25mins after arriving informs me the cost is $569 for a valve that costs no more than $150 retail. So no rip offs I call Bullshit.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

They supplied and installed new cont…

They supplied and installed new cont flow gas water heater which kept turning on with cold water taps. They wanted me to pay them to investigate. There was no problems with old unit they replaced. Very poor customer support.

3 June 2024
Unprompted review
Rated 1 out of 5 stars

Thumbs down Hilton Plumbing

The tenant at my unit in Perth Western Australia located a below ground leak in a pipe running up the outside wall and I asked them to call a plumber so they could get it fixed before the weekend. Hilton Plumbing attended and extended the hole dug by the tenant. They cut out the worn piece of pipe and crimped a new section of about 30 - 40 cm in length, tested the service and then departed all in less than an hour. The charge for this was $359.00 + $40.00 for submitting a leak allowance form + $3.99 Surcharge + GST $36.64, Total Cost - $402.99. As far as I am concerned, I believe this to be price gouging. I have advised my tenant to NEVER engage this company again.

8 December 2023
Unprompted review

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