Hilton Macarons Reviews 814

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing the macarons as delicious, exceptional, and the best they've ever tasted, highlighting their freshness and variety of flavors. The ordering process is frequently noted as easy and smooth, with many appreciating the reliable delivery service that ensures items arrive on time and in excellent condition, even during busy periods. Reviewers also commend the thoughtful and stylish packaging, which often includes cold packs, ensuring the product's integrity and making it a perfect gift for various occasions. However, some people were dissatisfied with delivery issues, noting instances where orders did not arrive on time or were not received at all, which caused inconvenience, especially when considering the product's shelf life. A few other people also felt that the product quality was not as good as previous experiences, mentioning issues like overbaked macarons or unbalanced flavors in certain selections.

What people talk about most

Product

Consumers consistently express delight with the product, often describing the macarons as amazing, delicious,... See more

Quality

People report positive experiences with quality, consistently praising the macarons as delicious, well-made,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting timely and quick deliveries,... See more

Order

Customers consistently note positive experiences with the ordering process, finding it easy to place an order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

814 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service! Excellent product. I sent to friends as a Thank You. The macaroons arrived when promised. Will definitely use this product/service again!
Thank you.

5 December 2023
Rated 5 out of 5 stars

These really are the best Macarons

We used to live in .France and ate macarons often. However, these are in a different class. Believe me, they really are different and definitely delicious, nothing like the frequent disappointments I have bought elsewhere.

16 November 2023
Hilton Macarons logo

Reply from Hilton Macarons

Hi Trish
That is wonderful to hear! I'm very pleased you enjoyed them so much, I'll pass the compliments on to the rest of the team.
Regards
Jamie

Rated 5 out of 5 stars

Amazing

Amazingly beautiful and delicious! It was a lovely treat for my Coeliac daughter, will definitely order again.

25 October 2023
Rated 5 out of 5 stars

Delicious!

Delivered when they were meant to be. Delicious macaroons bought as a present for my wife - said they were the best she’d ever tasted!

25 October 2023
Rated 5 out of 5 stars

Bought as a gift

Bought as a gift. Have had these Macarons several times, always consistent. Prompt delivery.
Living in Suffolk I like to use a local business as much as possible and first tried them at the Food and Drink Festival in Snape. Having sampled a few macarons I must say these are the best and the recipient (my son) said they were delicious!

30 October 2023
Rated 5 out of 5 stars

Definitely recommend!

Bought these for my future mother in law and she loved them so much! And I loved the lovely handwritten note that came with them Would definitely purchase these again!

24 September 2023
Rated 5 out of 5 stars

Bad delivery

We have purchased from Hilton several times before and once again they reacted promptly to our order. What let them down on this occasion was the delivery driver who left a temperature sensitive package by the front door, knocked once and ran! If we had been out, our order would have been ruined.

24 September 2023
Rated 5 out of 5 stars

Best Macarons ever?

The person I bought these for (as a present) said “They were the best Macarons EVER”. They came well packaged and on time, with a personal note from the company. Lovely. Clear instructions on how to store them too. Great service and product.

15 September 2023

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