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Hilton Macarons Reviews 814

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TrustScore 4.5 out of 5

4.7

Patisserie
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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its amazing taste and quality, often describing them as the best they've ever had. Many appreciate the reliable and prompt delivery service, noting that orders arrive on time and are exceptionally well-packaged, even during busy periods. The ease of ordering is also frequently mentioned, contributing to a smooth overall experience. However, some customers were dissatisfied with delivery issues, reporting that their orders did not arrive on time. A few other people also felt that the product quality was not as good as previous experiences, specifically mentioning overbaked macarons and unbalanced flavors in certain selections.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the delicious and high-quality... See more

Quality

Consumers find quality to be positive, consistently praising the deliciousness and craftsmanship of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the timely and prompt... See more

Order

Reviewers mention positive feedback about their ordering experience. Customers found the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

814 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Treat for my mum

I send these to my mum ever now and then as a treat and she says they are the most delicious macarons ever, and mum is something of a connoisseur!

27 January 2025
Rated 3 out of 5 stars

Arrived but damaged

They arrived promptly but unfortunately a majority of them were damaged, they were intended to be used for display at a wedding reception.

16 December 2024
Rated 5 out of 5 stars

Perfect as a gift, especially if you get to try some yourself

Perfect.
Lovely flavours & textures. Great presentation.
A nice touch is that you can delay your dispatch date so the nominal seven day (preferably-fridge-) shelf life is not exceeded before being a perfect christmas present. I chose to receive on 20 December and it worked out fine.
The Winter Warmer flavours are all lovely, some slightly unusual but delicious. To be savoured rather than casually wolfed down.
I will certainly buy again an am looking forward to their other flavour collections, but this could become a Christmas present regular.
Yes, they are quite expensive, but quality comes at a price and they are worth it.

11 December 2024
Rated 5 out of 5 stars

Good service and delivery was prompt…

Good service and delivery was prompt and on time and, of course, the product is delicious.

14 November 2024
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Reply from Hilton Macarons

Thank you so much for leaving this review and we are very pleased to hear you enjoyed our macarons

Rated 5 out of 5 stars

Recipient was really happy and loved…

Recipient was really happy and loved them
The process for me was fab as was delivery communication

1 November 2024
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Reply from Hilton Macarons

Thank you for this review we really appreciate your rating and comments

Rated 5 out of 5 stars

Brilliant macarons.

Brilliant macarons. However sad to hear the company has been sold, as ordering before was quite straight forward and I couldn’t see macarons advertised on the website of the company that bought Hilton Macarons.

4 September 2024
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Reply from Hilton Macarons

Thank you for your review, you will still be able to buy our macarons in the normal manner online through our store, we have not changed our ordering process.

Rated 5 out of 5 stars

Very nice, will order again

Love the flavours and the taste of Hilton Macarons, will definitely buy from you again.

25 October 2024
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Reply from Hilton Macarons

Thank you for the review and rating we really appreciate this.

Rated 5 out of 5 stars

Happy husband

Knew nothing about Hiltons until recently despite living less than 10 miles away! Now I have managed to score plenty of "brownie points" with my lovely wife!!
THANKS!

29 October 2024

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