Hilton Macarons Reviews 

818
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the macarons, describing them as amazing, delicious, and of excellent quality, often highlighting specific flavors as exceptional. Many found the ordering process very easy and straightforward. The delivery service is frequently noted for its reliability, promptness, and careful packaging, ensuring products arrive in excellent condition and on time. However, some customers also noted occasional issues with delivery logistics, such as products not being received, concerns about product shelf life conflicting with holiday delivery schedules, or problems with courier service and packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the delicious and well-made... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the macarons as amazing,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising timely deliveries and... See more

Order

Users describe positive interactions with order, finding the process easy and straightforward. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

I bought rainbow and cheeseboard macarons. Both arrived in excellent condition despite the heatwave. We enjoyed all the flavours in the rainbow box very much. The cheeseboard ones were not so much... See more

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

818 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(818)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived on time

Arrived on time, brilliantly packaged to keep cool.
The macarons were an anniversary gift so did not sample myself!

15 July 2023
Rated 5 out of 5 stars

Coeliac's delight

The macarons came as quickly as promised and were beautifully packaged. They were a gluten free present for my coeliac, macaron loving grandson. He was absolutely delighted with them, both for the taste and the attractiveness of the rainbow selection.

11 July 2023
Rated 5 out of 5 stars

Just like Paris

Macarons were delicious! I first discovered passionfruit and chocolate flavour macarons in Paris and fell in love with the combination so whenever I can get my hands of the same flavour I do and these did not disappoint, they tasted just like my first experience in Paris! Doesn’t taste artificial and is just like a happy dance in my mouth! They also last so much longer than other brands I’ve tried! Love them! Will be buying again.

19 June 2023
Rated 5 out of 5 stars

Excellent macarons

Excellent macarons! ⭐️😊The communication was very friendly and efficient, kept informed at all points.👍🏻 Delivery company was on time and friendly.👍🏻 Great to hear that the foam
pellets inside the box are biodegradable, maybe this could be marked on the box. Perhaps if you are are reoccurring customer, a personal note could be free. Great speciality product, fantastic taste, would recommend! ⭐️😊⭐️

15 June 2023
Hilton Macarons logo

Reply from Hilton Macarons

Dear Rod,

Thank you for your review, and I'm delighted that you enjoyed the macarons and that they all arrived safely and on time.

Hopefully you can still give us five stars because the white packaging pellets that we use inside our boxes are actually made from expanded GM free starch; they are not plastic (or polystyrene which is even worse!). If you still have them just put them in a sink and apply some water and you'll see that they will simply dissolve away! They do look very similar to plastic so I guess it's an easy mistake to make.

We have given a great deal of thought to both the recycling and sustainability of our packaging because macarons require so much of it and we explain this a bit on our FAQ page on packaging https://hiltonmacarons.co.uk/pages/faq.

Hope this alleviates your concerns.

Kind regards,

James

Rated 5 out of 5 stars

I’m sure it would have been a lot…

I’m sure it would have been a lot better to receive the macarons sooner, but unfortunately they were in a hot van for 2 days as our road was closed for repair. We enjoyed the first row but haven’t got around to the others, so fingers crossed - they’ve been in the refrigerator as suggested.

13 June 2023
Rated 5 out of 5 stars

AMAZING

Delivered on time
A personal message inside the box
Beautifully packaged
And most importantly they tasted AMAZING

21 May 2023
Rated 5 out of 5 stars

5 star service and product!

Honestly I could not praise Hilton Macarons highly enough! My whole experience with them was perfect. The webpage is clear and easy to use, the delivery extremely efficient, the packaging and personal note so thoughtful and the product is simply yummy!! And all at a reasonable price from a UK company. My daughter was so touched as she loves macarons; I will definitely be ordering again. A big thank you to Andrea and James.

18 May 2023
Rated 5 out of 5 stars

Great service

Great service, turned up when expected.
Very friendly and personable note which is a nice touch. More importantly… amazing macarons which my wife loved. Would highly recommend. We got the rainbow pack and will be looking to try out the other flavours soon.

21 May 2023
Rated 5 out of 5 stars

Easy to use the website and no hesitation in recommendi

Easy to use the website and, when I realised that I’d made a mistake in the ‘thank you’ message, were very helpful in putting that right. Very impressed that the card was also written by hand. Delivery was speedy and on time. Best if all my daughter was delighted and pronounced the macaroons ‘absolutely delicious’!

7 May 2023
Rated 5 out of 5 stars

Absolutely delicious macarons

Absolutely delicious macarons! I used most of them to decorate a birthday cake and then we ate the rest - they didn’t last long at all. I’ll definitely buy them again for treats and special occasions. I’m looking forward to trying some other flavours too:)

7 May 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look