Hotel Hilton Reviews 

I am extremely disappointed with our recent stay at Hilton Garden Inn Albany Airport. We were there for a baseball tournament (four teams), and from the moment we arrived, the experience was unacceptable.

Upon check-in, many families were assigned incorrect rooms with the wrong bed types, and we immediately noticed the poor and unsanitary conditions: bathrooms were dirty, sheets were stained, floors were littered, and many rooms smelled strongly of mold. Our room was clean but did have a strong musty smell, suggesting mold.

Prior to our stay, we called ahead to confirm a rate adjustment — the group rate had been higher and was reduced for several families but not all. However, the next day, I discovered that our rate had been silently increased without any notice or consent. When I approached the front desk, I was informed that Linda Reed, the Director of Sales, had made this change without informing guests and refused to honor the previously confirmed rate. When I asked to speak with her, she declined to come to the front desk.

In an effort to resolve the situation, I contacted Hilton Corporate, and they assured me an investigation would be initiated. To my shock, just an hour later, Linda Reed called my room directly — not to address the complaint or apologize, but simply to assert, “this is the rate that was quoted, and this is the rate that it will stay at.” Her tone was dismissive and unprofessional, showing no interest in resolving the issue or addressing guest concerns.

Beyond the mishandling of rates, the overall condition of the property is unacceptable and reflects severe mismanagement. The hotel is in a state of disrepair: hallways are dim and neglected, carpets are stained, the air smells damp and musty throughout, and common areas appear poorly maintained. The lack of cleanliness, maintenance, and basic hospitality standards is alarming, especially for a Hilton-branded property.

Additionally, the fact that group rates were inexplicably higher than standard rates raises serious ethical concerns. Group bookings are typically offered at a discount — why were baseball families penalized with inflated rates? This practice feels deceptive and exploitative.

All that said, I do want to recognize that the front desk staff for the most part was kind and helpful throughout our stay. Despite the many challenges, they remained courteous and did what they could within their limitations. Housekeeping also did a great job maintaining our room — it was cleaned as requested and well-kept during our time there.

I have stayed at many Hilton properties over the years and have always had positive experiences — until now. This location does not reflect the Hilton brand’s reputation for quality and service.

In short: this hotel is very poorly run, in disrepair, and fails to meet even minimal service expectations. Save yourself the time, money, and frustration — do not stay here. We will never return alone or as a team, and I strongly caution others against booking at this property.

I submitted a Price Match Guarantee claim with Hilton, fully expecting it to be honored because I followed all the stated terms:
• Same room type, dates, number of guests
• Same booking conditions
• Same currency (GBP)
• Screenshots clearly showing the lower rate at the final payment stage

Despite providing all the necessary evidence, Hilton rejected my claim using vague, shifting excuses. First, they implied the prices weren’t in the same currency (even though screenshots showed GBP throughout). Then they claimed terms didn’t match — without specifying what exactly didn’t match. Every time I replied with more proof, they fell back on generic language about “maintaining integrity” while avoiding directly addressing my specific claim details.

The process felt deliberately obstructive. It seems like Hilton hides behind broad policy terms as a catch-all to deny valid claims. This undermines trust in both the brand and their Price Match Guarantee as a genuine offer.

For anyone considering booking directly because of this guarantee — I’d advise caution. Based on my experience, expect a frustrating back-and-forth followed by refusal, no matter how carefully you follow their policy.

I went there in 2001, 2022, food used to be great. I had dinner there a couple of times. However,I decided to pop in there on my own July 2025. This place does not provide decent food. prices are extortionate not suitable if you’re vegetarian or vegan. Drinks are great, but the food is terrible.

As we approached the Hilton Watford, we were struck by how the exterior managed to look both forgotten and vaguely apologetic — a sort of architectural shrug. Still, first impressions can be misleading, right? Walking into the reception, we were momentarily duped. Plush interiors, gleaming surfaces, and that faint scent of “we care” raised our hopes like a well-rehearsed sales pitch.

Unfortunately, the elevator doubled as a time machine — whisking us from modern luxury straight into what I can only assume was the sun. The moment we entered our room, we were greeted by a wall of heat so aggressive, it felt personal. Imagine the inside of a McDonald’s apple pie — but without the comfort of knowing there’s dessert involved.

Sleeping was, understandably, a challenge. Unless you're the sort of person who thrives in a Bikram yoga studio, spending the night marinating in your own sweat isn't ideal. Our room, a time capsule from the 1960s — complete with décor that screamed "budget cruise ship chic" — boasted none of the comforts you'd expect from a four-star hotel. No air conditioning, no fridge, and certainly no concern for the laws of thermodynamics. Apparently, the fourth star is awarded for imagination.

Morning brought with it the melodic growl of car engines being aggressively revved in the car park — a charming wake-up call for anyone who finds alarm clocks too pedestrian. Still, credit where it's due: the breakfast was surprisingly good. Genuinely. A small, warm beacon in an otherwise tepid experience. And the staff? Polite, helpful, and seemingly just as disappointed in the hotel's reality as we were — which honestly made us like them more.

Hilton honors member for 6 years , they can have my points and jump in the lake
"DECEPTIVE BILLING PRACTICES" I get my invoice which states "TOTAL" cost for stay, only to get a separate invoice for "PARKING" keeping mind this is Phoenix Arizona ,and it was 117° the day of my stay ??? Or was this peak season or something ? They don't even charge for parking in Las Vegas anymore.
In any event if you have to resort to stay at a Hilton when they ask for your license plate # just tell them you were dropped of by an Uber and save your self a $18 fee, maybe even tell them you brought your own toilet paper I hear they are thinking about putting a meter on that in the near future 😳

AFRICAN AMERICAN PEOPLE:

And,

AFRICAN AMERICAN SOCIAL GROUPS:

And,

AFRICAN AMERICAN BUSINESS OWNERS:

I was gonna book this hotel for Mother’s Day until I discovered that the location at: 10900 Yamaha Way Cypress CA. 90630

…. has a massively-extensive civil rights lawsuit pending against them.

Apparently, the location at: 10900 Yamaha Way Cypress CA. 90630 has a bias / problem with African American consumers… however, they will gladly take your money but then they’ll racial profile and discriminate against African American social groups….smh !!! True Story !!!

APPALLING CUSTOMER SERVICE!

I contacted Hilton UK reservations team by phone, as I wanted to ensure the hotel I was looking at was fully accessible.

The first person I was connected with put the phone down just as I began to speak. Then the second person did not seem to understand English very well, struggled to answer a couple of simple questions about the hotel and insisted I had to sign up to Hilton honours to book.
The icing on the cake? He booked me into THE WRONG HOTEL.

When the email confirmation arrives, I'm travelling. As soon as I can, I go on the live chat (I'm not reading out my reservation/personal details on a crowded bus).

After half an hour waiting for an agent & giving them the info they need, they tell me they can't make any changes to the booking, only the hotel can. I have to call the hotel.

I call the hotel and guess what? They don't answer. Despite several attempts. Nor do they respond to email.

So next rest stop on my journey, I contact live chat again. This time I'm connected quickly, but despite saying at the outset I already have a booking, need to change it, hotel not answering, this agent wastes another 20mins asking the same questions again, only to tell me that will be £160!!
Oh you already have a booking? You need to call the hotel.

I now have nowhere to stay tonight. I'm a disabled woman travelling alone.

I am so angry at the most appalling customer service I have ever encountered.

I have been requesting a status match via the official webpage since 6 weeks. Submitted 3 times, no answer. Contacted the service, they keep coming up with new questions. It's better to say it's not possible, we don't do that. Is the offer on the Hilton webpage just fake?

My experience at the Signia By Hilton Atlanta, GA was not a pleasant experience. I chose the hotel because of the location of an event that I was attending, which was an African American event and the African Americans were asked to put in wristbands for the stay at the hotel as if we were at a resort in a foreign country however the Caucasian's were not. There also was not adequate staff for this event. This hotel is in the backyard if the Mercedes Benz Dome and should be equipped to handle large crowds. I had to wait an hour for my vehicle and they only allowed valet parking at $60/night. The location of this hotel - also within walking distance to State Farm Arena and connected to the World Congress Center - should have adequate staff for large events. There was also an inconsistency in what a government employee is. Some staff accepted the government ID via picture on phone, some did not. Some were not aware of government and military rates. There was an extra charge for a third person in a double bed room. Two queen beds can hold 4 people to a room. There appeared to be an up charge because there was an African American event, which always to be discrimination and that is unacceptable.

NEVER GO TO HILTON. EVERYTHING THERE AND ABOUT THEM SUCKS.

I made a booking on 3rd June for travel a date of June 15th. I had a business trip which got cancelled. They said I needed to call them 14 days prior to my travel. So technically, I should have called them on 1st June to cancel my booking on 15th, which I made on 3rd. Please let that sink in.

I am Hilton Honors member, and I regret it. NEVER staying/booking Hilton ever. Even if by reading this post, I can sway away 5 people from booking Hilton, that would be amazing. Their service SUCKS big time and they are a bunch of unstratified losers who only want your money and after that, nothing can be done. I am putting stop payment from Hilton on my card for this weird policy.

I hope the review system can go into 'negative'. HILTON SUCKS

I am staying at the Hilton Pearl Residence Doha. I have been here for a week with my young family. I reported the sofa being broken in the suite that I am staying. I had someone come in and check the sofa and he also confirmed that the sofa is beyond repair. It was reported to the manager in charge. I have been chasing it up everyday they keep telling me someone will come and change it or fix it but it’s been a week. I paid for a suite to stay in and relax with the comforts that I paid for but I am unable to sit on my sofa after a long day with my family. It’s not fair and it’s not right because I am checking out tomorrow. Room 710.

I’m staying at the Hilton Garden Inn Duncansville Texas I checked in on a Friday my reservation was for two days Friday through Sunday I was charged for both nights Saturday morning I received a email stating I was getting charged for another night so I went to the front desk to see what was going on the worker stated she can cancel my reservation and keep me in my room but there will be a pending charge on my card why please make it make sense to me would not recommend this hotel

We had an incredible stay at this hotel in Hurghada—it truly went above and beyond our expectations! Everything was spotless, and the staff couldn’t have been more friendly or accommodating. One thing that really stood out was the relaxed atmosphere—no one made us feel pressured to leave tips, which is surprisingly rare and genuinely refreshing.

The food? Absolutely phenomenal. We've stayed at several places in Egypt, and this was hands-down the best—always fresh, super tasty, and with something new to try every day.

A huge shout-out to our room attendant, Mahmoud. His towel art was next-level! Every day, we looked forward to seeing his creative and beautifully crafted designs—he’s truly talented.

I’d recommend this hotel to anyone heading to Hurghada without hesitation. You’re going to love it!

I stayed at the Paris Hilton close to CDG Airport. The room did not smell clean, the TV signal was poor, the alarm clock was broken, a pull out bed had been left out and the alarm call I requested was not made. I would recommend to not stay at this hotel. I complained to the duty manager and did not get a reply.

I’m reaching out to share a concern regarding an interaction I had with one of your representatives on the promotions line. The individual, whose name I believe was Brian or Bryant, was extremely persistent and employed what I felt were deceptive tactics in an attempt to pressure me into booking a vacation package.

Despite my repeated and clear refusals, the representative continued to push the offer in a way that felt both disrespectful and unprofessional. I value honest and transparent communication, especially when it comes to making important decisions like travel plans, and this experience left me very disappointed.

I hope this feedback can be taken seriously, and that further training or guidance is provided to ensure future interactions are handled with more respect and integrity.

Thank you for your time and attention to this matter.

Stayed at HILTON Garden Inn @ Dothan, AL. MAY 2025. The Stay was APPALLING.
1. Tried to put some items in the Freezer Section of Refrigerator and could not, the freezer section was unattached from the top and hanging down inside. Had to go to Front Desk and complain and Maintenance guy had to fix the freezer so it attached inside.
2. Wanted to get some Ice and noticed NO BAG. Again went to Front Desk and got an Ice Bag that the cleaning lady should have left in the room.
3. Go down the hall and get ice, back at room looked everywhere for the ice bucket lid, no lid anywhere. Go to front desk again and ask for lid, clerk says she will have to go to 2nd floor to get me a lid. She NEVER SHOWED UP WITH ANOTHER LID. So I had to keep ice bucket in refrigerator to keep from melting so fast.
4. Start to prep for coffee next morning, and nothing but Decaf & Tea. No regular coffee. Again, after many trips to front desk, ask for regular coffee packs.
5. When bathroom light is on, the fan that runs continuously has a LOUD racket-noise to it. No way to stop it. LOUD noise continuously when in bathroom, night & day.
6. The overhead light at the room entryway flickers constantly. It "flickers" & "quivers" continually when on and is VERY DISTRACTING when trying to watch TV.
Summary: OUR ROOM WAS SO DISGUSTINGLY BAD BAD BAD! There is no damn way a visitor should have to give up any $$$ to stay in a disgusting room with all these DEFICIENCIES. And, to have maid service so negligent in preparing a room for stay, and a clerk at front desk to lie to a customer and never show up or even call about the missing lid; all this just shows how poorly management and employees are at this Garden Inn location.

I stayed at the Hilton in September and unfortunately left a personal item behind. Upon contacting the hotel, they confirmed they had found it and reassured me they would keep it safe until I could arrange collection. I appreciated the initial communication and trusted that the item would be there when I was able to retrieve it.

Due to unavoidable delays, I arranged for someone to collect the item six months later, only to be told it had been disposed of—without any prior notice or follow-up communication. This was deeply frustrating and disappointing, especially considering I had made my intentions clear and the hotel had agreed to hold onto it.

To make matters worse, the staff member I had been in contact with, Naquan Bryant, has not responded to any of my follow-up emails regarding the issue. The lack of accountability and disregard for my property does not reflect the high standard of service one would expect from a Hilton hotel.

I hope Hilton reviews their lost and found policy and improves their communication, especially when they have confirmed they will retain an item. I would have expected better from such an established brand.

Unpleasant experience at Home2Suites by Hilton at Niceville, Florida. They charged me with something wrong and I’m still struggling to get my money back. Never happened something similar to me in the last 25 years! One star just because I can’t give ZERO.

I booked thru Hilton directly & didn't receive points. the answer: I had a special rate. meaning if you check the senior box and get a big $1.00 off, you do not get points. What a scam.

BEWARE COCKROACHES
We stayed at the Hampton by Hilton in hopes to have a relaxing and enjoyable stay BUT the moment we got there within the first hour we were greeted with several cockroaches in our room. Being that we just travelled and it was late. We removed the fridge and microwave to get the possible culprit out of the room and left the lights on to try and keep them away. When we spoke with the first manager, Olivia about having this issue and that we needed a new microwave and refrigerator thinking that those were the reasons why we had them she wasn’t very apologetic and just looked at me with a dead stare due to the fact that we were only there for two nights and it was a very busy two days that we were there we took the new fridge and microwave and Didn’t see any more. Let the front desk manager Annette know when we left and not only was she not apologetic but then she accused us of bringing them. It was the worst experience we had ever had at a hotel. We called the county health department who came out two days later, and in fact, did find cockroaches in our room as well as mold in the shower. The manager, Annette never apologized for her behavior and her part and how she treated us when we brought it to her attention as we were checking out. She did not apologize until I made the effort to call her to make sure that we were refunded our stay but had I not called her she never called us to apologize. By far the worst hotel experience we’ve ever had and do not recommend this place to anyone to stay with their families. I also have the written report from the county health department and if I could give this no stars I would.
And corporate STILL has not reached out to us!!