HM3 Legal Reviews 

401
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex legal matters easy to understand. Many people highlight the exceptional service and support received, noting that the team goes above and beyond to keep them informed and at ease throughout their processes. Reviewers frequently commend the company's efficiency and quick response times, ensuring a smooth and often stress-free experience. Customers appreciate being kept well-informed at every stage, with explanations provided in clear, simple language. This dedication to understanding and personalized attention contributes significantly to overall satisfaction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, support,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, efficient, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support and guidance... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Customers consistently note positive experiences with user experience, describing it as seamless, painless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had long divorce proceedings which I found to be very complex and at times difficult to understand. Holly Thomas was great at explaining everything and giving her advice, she put everything into p... See more

Company replied

Rated 5 out of 5 stars

I have no hesitation in giving this firm five stars - and even the CDM (Cadbury's Dairy Milk!) - for its efficiency in dealing with a legal document related to a utility service which began more than... See more

Company replied

Rated 5 out of 5 stars

Working with Deana Phillips and Molly Ward recently was a stress free experience. Direct contact from day one and emails answered within minutes. Going that extra mile to answer even my silliest of qu... See more

Company replied

Rated 5 out of 5 stars

Was directed to HM3 legal after the original shower of solicitors were no longer able to set up my late father's trust. Ceri Burns was extremely professional at all times & her communication was seco... See more

Company replied


Company details

  1. Business to Business Service
  2. Conveyancer
  3. Divorce Service
  4. Employment Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A refreshing take on legal services. We're here to do law differently and are changing people’s lives for the better. We are committed to providing a wow service to SMEs and individuals in the North West. Talk to us about commercial law, employment law, legal services for individuals such as Wills and Probate, trusts, LPAs and family matters including divorce and separation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

401 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(401)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly skilled Trust expert

I dealt mainly with Frances in Trusts and Wills and she was absolutely excellent throughout the whole process. My case was complex and had been messed up previously by two other firms but Frances was very quickly able to work out what on earth they had done then resolve it. I always new where I stood, what was being done, by whom and how long it would take. Pricing was clear and there were no nasty shocks. Frances was the first legal expert NOT to tell me what I wanted to hear and to actually be correct. She knew exactly what she was doing and made a horrendously stressful experience way less unpleasant. I cannot recommend her and HM3 Legal highly enough. I would definitely use them again.

13 March 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Lynne, we cannot thank you enough for spelling out exactly what you felt about working with Frances and the HM3 Team. It genuinely matters that you have taken time to post this review and we are pleased we could help you through this matter!

Rated 5 out of 5 stars

I went to HM3 Legal to sort out my…will

I went to HM3 Legal to sort out my will. Frances was clear in what they would do for me. The service was prompt and professional and were always on hand to answer my questions. Very happy with my experience.

30 March 2026
Unprompted review
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Reply from HM3 Legal

Thank you, Antonia for sharing your experience of working with Frances!

Rated 5 out of 5 stars

Excellent

What I thought would be a daunting task turned out to be the opposite thanks to Frances Williams. From the first point of contact to completion her explanations and guidance were deserved of the rating above. Overall very pleased with the service given. Highly recommend HM3

20 March 2026
Unprompted review
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Reply from HM3 Legal

Thank you so much, Ronald for sharing your views and for your kind recommendation for HM3. We understand people can be daunted by legal matters so are really pleased you found this was not the case when working with Frances.

Rated 5 out of 5 stars

UPDATE OF MY WILL

I recently had occasion to update my Will and my business was dealt with by Ceri, who, apart from being very knowledgeable and helpful, completed the matter in a timely and efficient manner as well as answering all of my questions in plain English and to my complete satisfaction.I found that dealing with HM3Legal was very reassuring especially knowing that my affairs are now in very capable hands. Joseph Crofts

5 March 2026
Unprompted review
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Reply from HM3 Legal

Joseph, we are pleased Ceri and the team could help you with putting your affairs in order. Thank you for choosing HM3 to update your Will and for your really helpful comments which mean a lot.

Rated 5 out of 5 stars

Fantastic experience!

Fantastic experience from start to finish! Thank you for your guidance, support, professionalism and knowledge throughout our moving process. We couldn’t have asked for better solicitors. The communication through the whole process was brilliant, we felt fully informed through out the process. I would highly recommend HM3 legal, and a huge thank you to Megan, John and Ceri!

5 March 2026
Unprompted review
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Reply from HM3 Legal

From Megan, John and Ceri - a big thank you for your positive comments, Jenny. We are pleased to see you felt informed and supported throughout - and that you would recommend us, which is high praise indeed!

Rated 5 out of 5 stars

FIVE STARS WELL DESERVED AND THE CDM. TOO

I have no hesitation in giving this firm five stars - and even the CDM (Cadbury's Dairy Milk!) - for its efficiency in dealing with a legal document related to a utility service which began more than five years ago. At every stage, it has kept us fully informed, and it was completed today to our complete satisfaction. The case has been handled by Lucy, to whom we owe our thanks and gratitude for a service well done.

16 March 2026
Unprompted review
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Reply from HM3 Legal

We love this review, John! The chocolate is a nice touch - on top of your honest comments which Lucy and the whole team at HM3 appreciates.

Rated 5 out of 5 stars

Great communication and service from…

Great communication and service from Lucy Furness. We instructed HS3 to work on a deed of easement in conjunction with SSE. I was kept informed along the way and got the desired result. I'll use them again for sure and ideally work with Lucy again too.

12 March 2026
Unprompted review
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Reply from HM3 Legal

Lucy is delighted to see your comments and that you would choose to work with her again. Thanks for your feedback which does mean a lot to us all at HM3.

Rated 5 out of 5 stars

Cannot praise this firm enough

Cannot praise this firm enough. Lucy and her assistant Claire consistently kept us informed throughout our claim process. Explaining the various documents and were always just a phone call away to help.

6 March 2026
Unprompted review
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Reply from HM3 Legal

Hello, John - what a review for Lucy and Claire. We aim to provide excellent service so we're delighted to see your positive comments. Thank you!

Rated 5 out of 5 stars

Supportive, responsive and robust.

Meeting with and engaging the services of Sophie, supported by Katie has been reassuring and encouraging during a very stressful and difficult time.
They both have been very diligent, responsive and solid in their responses and actions.
I would highly recommend their services. Happy to expand on my experience if anyone would like to know more!

24 February 2026
Unprompted review
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Reply from HM3 Legal

5-stars is praise indeed, Sian! Sophie, Katie and HM3 are pleased to see you found the experience positive.

Rated 5 out of 5 stars

Felt very fortunate to be partnered…

Felt very fortunate to be partnered with Peter Southeran, who strategy and reasoning from the start of a tricky process was excellent.

We found Peter to be clear, outcome focussed, flexible and empathetic. Thank you!!

24 February 2026
Unprompted review
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Reply from HM3 Legal

Thank you Matty for these positive comments! It does make a difference to read about your experience.

Rated 5 out of 5 stars

Family Law

I moved to HM3 Legal (Chester) following a professional referral after hearing positive reviews. I had previously been with another solicitors’ firm, but I felt no progress was being made and that my voice wasn’t being heard during a cohabitation dispute.
Holly Thomas was my point of contact and the solicitor allocated to my case. From Day 1, the standard of service exceeded every expectation I had. Holly took the time to meet with me 1‑to‑1 to fully understand the outcome I wanted, and she consistently went the extra mile to ensure I was at the centre of every decision.
My matter was a difficult cohabitation dispute, and on multiple occasions, urgent issues arose due to the other party’s actions—issues that could have had severe consequences for a pending house sale. Holly acted with speed and resolved the matter within a short timeframe, ensuring I was never negatively impacted. There was even an occasion when Holly was out of the office and she still stepped in to deal with it immediately. That level of dedication is something I will never forget.

When I first joined HM3, I had made no progress with an ex‑partner who had been consistently obstructive.
Holly not only managed to secure an agreement for the sale, but she also ensured I received the best possible outcome. Throughout the entire process, she provided clear, plain‑English explanations of the legal steps involved, allowing me to make confident and informed decisions at every stage. I always felt updated, supported, and genuinely cared for.
Holly’s approach was not only professional but deeply personal as her first question always asked how I was doing. Having her fight my corner during a period of constant stress and uncertainty is something I will always be grateful for.

Should anyone find themselves in need of legal assistance, I will always and wholeheartedly recommend HM3 Legal. The outstanding service I received speaks for itself.

18 February 2026
Unprompted review
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Reply from HM3 Legal

Wow, Lukiesha we are very moved by your account of working with Holly. Holly takes pride in each comment you have mentioned including that you felt 'updated, supported, and genuinely cared for'. During various complicated processes Holly's support made the experience more personal and professional. Thank you for choosing Holly and HM3. We read each and every review and it really does mean a lot to us all that you have taken the time to share this feedback.

Rated 5 out of 5 stars

Smooth, efficient with a personal touch.

I had the pleasure of working with Deana Phillips as my adviser and I couldn’t have asked for better support!

From the outset, Deana went above and beyond to make sure I felt informed, reassured and confident at every stage.
She went that extra mile to get to know me, making me feel valued by asking follow up questions about how events had unfolded since we last spoke, she even went out of her way to provide information on an area that would support my future employment.

What really stood out was her ability to explain everything clearly in plain English. She broke down complex legal terminology into simple, easy-to-understand language, which made the whole process far less overwhelming.

Deana kept me consistently updated without me ever needing to chase for information, and having her as my single point of contact made communication seamless and stress-free. She was always approachable, responsive and genuinely invested in achieving the best possible outcome for me.

I would highly recommend Deana to anyone looking for professional, knowledgeable and truly client-focused advice. Thank you!

2 February 2026
Unprompted review
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Reply from HM3 Legal

Hi, Holly. Thank you for your kind comments about working with Deana. We are pleased you chose to work with us and equally, it matters a lot to hear how our service made a difference each step of the way.

Rated 5 out of 5 stars

Good and timely communication and…

Good and timely communication and response to queries. Everything explained very clearly. No need to chase anything ever. If Frances W. not available, a quick response always provided by another member of the team.

4 February 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thanks from Frances and the whole team here - we are pleased to hear you felt everything was clear and the communication was proactive - which is what we aim for each and every time!

Rated 5 out of 5 stars

Been our silver lining at one the hardest points as a mum

Honestly, I cannot thank Emma enough for all that she’s done, and continues to do for me and my family, especially my daughter. It is so clear that Emma genuinely wants the very best for her clients. She is approachable, accommodating, and she consistently goes above and beyond.

I would also like to make a special mention for Robbie, who was absolutely fabulous as well. He was always a listening ear and so helpful whenever we were in touch.

They are truly a great team.

The biggest thank you to you all. No words would ever fully express our appreciation.

Kindest regards,
Lucy and family

14 January 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

On behalf of Emma and Robbie, thank you for choosing our team to help you through a difficult time. We appreciate your thanks and kind words.

Rated 5 out of 5 stars

Hm3 represented me in a particularly difficult divorce and complicated child matters.

Having a different person for each matter made communication, understanding and advice so easy and made me feel supported and valued. I cannot thank Elizabeth, Emma and Robbie enough for their professionalism and knowledge. They all ensured I had clear information and their support through the legal process. Thank you

4 February 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Anthony, we understand that the legal process can be complicated and very stressful in such situations so thank you for sharing feedback about how Elizabeth, Emma and Robbie have helped you through.

Rated 5 out of 5 stars

Outstanding legal advice

I’ve received outstanding legal advice and support from Ruth Marsh at HM3 over the past couple of years on a number of matters involving probate, trusts, wills and deeds of variation. Ruth is exceptionally knowledgeable, responsive and thorough, always taking the time to explain things clearly and answer all of my questions.

Fees were clearly explained before work commenced and were fair and competitive. I wouldn’t hesitate to recommend Ruth and HM3 to anyone seeking expert legal support with personal or family matters.

8 December 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Jen, thank you for your generous and warm comments about working with Ruth. We are pleased you felt all your questions were answered so clearly and expertly. We know this makes a huge difference during every step of the way.

Rated 5 out of 5 stars

Will dispute.

We have been dealing, HM3 Legal for a complex will dispute. We can say we only have good things to say about this company. Sophie Bebbington and Kathleen Barton have been totally engaging, always answering any issues we may have had , and very helpful in direction if required. This all led to a positive result in the end. Thank-you.

29 January 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Michelle, your generous comments mean a lot to Sophie, Kathleen and everyone at HM3. We aim to guide clients through complex legal processes and genuinely appreciate you sharing.

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