Hills of Woodford Toyota Reviews 

2,746
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and attentive during the entire car buying process. Reviewers often note that the overall service is smooth, efficient, and well-organized from initial test drive to final vehicle collection. Consumers also appreciate the clear communication and timely updates provided throughout their appointments. Some reviewers were not happy with the after-sales support, noting frustrating issues with unaddressed vehicle faults and unexpected charges for services. A few other people also felt that customer service fell short regarding poor staff communication and difficulties in resolving mechanical problems.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely efficient, helpful, and always... See more

Service

People report positive experiences with service, noting that staff members are efficient, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Product

Consumers find product to be positive, highlighting efficient purchase processes and great overall vehicle... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was greeted by a welcoming smile from Claire who attended to my booking. I had updates on the progress of my vehicle and a telephone call when the sensors were fitted. Everything straight forward an... See more

Company replied

Rated 5 out of 5 stars

I have been with Mark Graham from Toyota for well over a decade and the service I received has been nothing but exemplary. Every car I have bought from Toyota has been through Mark and he's been amazi... See more

Company replied

Rated 5 out of 5 stars

Second service at Hills of Woodford and another good experience. Claire took care of everything in a professional and timely manner. The service whilst you wait option works really well and the facil... See more

Company replied

Rated 5 out of 5 stars

The service at Hills of Woodford Toyota is excellent. The salesman, Sufi, helped me find the right car, arranged the insurance and tax, and even taught me how to drive an automatic during the test dri... See more

Company replied


Company details

  1. Toyota Dealer

About Hills of Woodford Toyota

Written by the company

Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex. Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country. hills of woodford toyota

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,746)

197 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Sufi!

I recently purchased a car from Toyota, and I had the pleasure of working with Sufi. From start to finish, the experience was exceptional. He was knowledgeable, patient, and genuinely interested in helping me find the right vehicle for my needs.

What impressed me most was his honesty—there was never any pressure or upselling, just clear information and helpful advice. Sufi took the time to walk me through all the features of the car, answered all my questions, and made the paperwork process smooth and stress-free.

I left the dealership feeling confident and happy with my purchase. I highly recommend Sufi to anyone looking for a friendly, professional, and trustworthy car-buying experience!

Also thank you to John who explained the app feature really well.

7 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear S.Miah,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Excellent customer service from Claire…

Excellent customer service from Claire on my recent visit to Hills of Woodford. Everything was really well explained and any questions I had were met with respect and professionalism.

28 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Duncan,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Good service

I bring my vehicle to Hills of Woodford Toyota every year for its Service and MOT. Claire kept me up to date with my vehicle and made everything clear as to when my car would be ready. Claire is a credit to the company.

28 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Lee,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Excellent service

I was greeted warmly and was immediately given an interview with Mark Graham a very professional sales representative who was very informative about my needs and was no way pushy.
The whole experience made me feel very relaxed in making my decision.

24 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Stephen,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Sam was a great guy and spent…

Sam was a great guy and spent considerable time with me to explain about the services and the vehicle. A great guy and great customer service.

24 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Ehsan,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Impressive Service

I am thoroughly impressed with the service provided by Sufi during the purchase of my new Toyota Yaris Cross.
From our first conversation, he demonstrated outstanding professionalism and a deep, practical knowledge of the car. It was reassuring to deal with someone who didn't just know the specs, but who clearly understood the vehicle—even driving the model themselves, which added great value to our discussion.
The entire process was smooth, transparent, and absolutely low-pressure. Furthermore, the follow-up communication (including emails and calls) was consistently excellent. Everything was handled efficiently, keeping me informed right up to the delivery date and handover.
I was very impressed with the overall service and would confidently recommend Sufi to anyone considering a new Toyota."

25 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Debak,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

It was a smooth and easy process for me…

It was a smooth and easy process for me to receive my vehicle. Sufi Sarwar was a great help and was happy to answer any questions i had.

26 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Azraa,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great service from David

David was great, really helpful and made the transition to my new car easy for me. Always on hand to answer my questions and provided a fantastic service. Always happy with your Sales team.

15 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Noreen,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Big thanks to Clayton for all his help

Big thanks to Clayton for all his help with the new car! Clayton kept me informed throughout the whole process and was really helpful when advising me of my options. He even wrapped my car with a lovely red bow when I arrived to collect it! So I’m stuck with Toyota for another 3 years and I wouldn’t have it any other way lol Thanks for all your help and professionalism.
Would definitely recommend 5*
Thanks again! 🙂 Happy customer!

10 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Elisha,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

We were very impressed by the helpful…

We were very impressed by the helpful service we received in dealing with on-going issues concerning the 12 v battery in our hybrid. In particular Sam explained clearly how best to manage the situation in future.

17 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Customer,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great Service

Mark Graham was the sales rep. Great service and explanations throughout. Would recommend

11 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Customer,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Hills of Woodford Toyota Car Service

Hills of Woodford Toyota Car Service
I bring my vehicle to Hills of Woodford Toyota every year for its Service and MOT. The Customer Care is of a high standard, Claire kept me up to date, confirming the appointment, and made everything clear as to when my car would be ready. Claire is a credit to the company. The quality of work is top quality and reliable. Keep up the great work!!

15 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear W Regis,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Sufi Sarwar exceptional service…

Sufi Sarwar was extremely helpful and friendly. His professional service was outstanding. Full of information and tips. He worked hard to get the best deal for a part exchange of my old Toyota for my new one.

16 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Kate,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Fantastic costumer service very helpful

Fantastic costumer service very helpful
Mark Graham was very helpful when I went to purchase Toyota Yaris crossover, through the process of purchasing the car, he was professional, very friendly explained all the funtions of the car made the process easy, very happy with the service

17 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Mohan,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

I had an issue with my car and needed a…

I had an issue with my car and needed a new part. Scott Gosling went over and beyond to help me resolve this. I am so grateful, first class service.

10 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Johnathan,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Outstanding Service from Samad at Toyota Hills of Woodford!

I want to leave some positive feedback for Samad, your Service Advisor. He has been extremely helpful and always goes out of his way to assist me. I’ve been served by different people in the past, but none have been anywhere near as good as Samad.

Thumbs up to Sam you are a real asset to Toyota Hills of Woodford!

One thing I always say: treat people the way you want to be treated. Sam truly lives by that.

17 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Kam,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 4 out of 5 stars

The staff is professional and…

The staff is professional and knowledgeable, especially Sufi. He gave us valuable opinion to help us selecting the right car with good price and answered all our questions patiently. Excellent after-sales service as well. Big thanks to him.

20 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear JW,

Thank you for your review and rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

MOT Experience.

first experience with Toyota Woodford and i was massively impress with the team. Felt welcome from walking into reception and throughout. i was looked after by Karoline. her attention to detail regarding my visit was second to none.
very friendly staff.
Quick turnaround and very happy with the service.

10 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Tom,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great Service

I received an excellence service by the staff member Claire Rogers.I strongly recommends everyone who wants to buy or get repair their
car to Hills Of Woodford Toyota.

8 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Abid,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

I just to let you know that I have had…

I just to let you know that I have had a really good reception for Mohamed Sufi since day one then day two and day three it’s been really helpful and well done to him and to whoever is in charge of him he would be very proud of him and he’s been not just helpful but guiding and patient as well and he also don’t make question and whatever I ask something he was like keen to help her and I just want to say thank you very much for everything thanks

1 October 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Cherif,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

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