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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers were dissatisfied with the products, frequently reporting that items received were not as advertised, often being cheap plastic versions instead of the quality or material depicted. People also found the quality of these products to be very poor, with many items being described as flimsy, non-functional, or not fit for purpose. Consumers consistently felt that the prices were too high for the low-quality items they received, leading to a perception of poor value for money. Furthermore, issues with orders, such as receiving incorrect items or products that did not match descriptions, were common. The return policy also caused significant frustration, with many finding it difficult and expensive to return items, especially when required to ship them internationally at their own cost.

What people talk about most

Product

Reviewers express widespread disappointment with the product quality. Many consumers report receiving items... See more

Quality

Customers consistently express strong dissatisfaction with product quality. Many reviewers report receiving... See more

Price

Reviewers highlight significant dissatisfaction with pricing. Many consumers report that products are... See more

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report receiving... See more

Refund

People report negative experiences with refunds. Many customers express frustration with the refund process,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

total scam,advert implied elderly lady who had run her own handcrafted business was retiring and all her stock was to be sold before end of January.The items were supposed to be hand crafted by her to... See more

Rated 1 out of 5 stars

Shame i had to give 1 star nit worthy of that I bought the supposedly lightweight, blue-light, indestructible glasses that would darken in sunlight, with immediate vision adjustment, yea right cant se... See more

Rated 1 out of 5 stars

What a rip-off! I ordered hanging ornaments that were shown to be animated. They were supposed to be cute little toy-size woods animals nestled in an acorn $20 each. What arrived was a silkscreen sti... See more

Rated 1 out of 5 stars

One can only come to the conclusion that these Hilipert glasses are a SCAM. There is no relationship between the false and misleading advertising and those glasses supplied. Glasses we received appea... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

519 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

This is the most fraudulent company I…

This is the most fraudulent company I have ever dealt with. The product ordered, then received was low life cheap & nothing like advertised! I will try to assist in any way to have them removed from USA services & prosecuted to the fullest extent! Please do not order anything from this low life company! It’s a scam!

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Spend your money someplace else

This is a company that is clearly skilled in stealing your money. As another review stated, I also purchased the acorn animal ornaments that were 'sold' as 3 dimensional and of a size approaching a tennis ball. Acorn' 'cup, little animal and acorn top as a 'cap'. Not even close. 1/8th inch thick plastic with picture on each side of what I describe and a hair over 2 inches dia. I would guess that no matter what they sell is junk based on the reviews....all one star. My bad for not checking here first.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

This company is a total rip off

This company is a total rip off. They say that they are a 100 % returnable items. They neglect to tell you that you have to pay for your own shipping , which is sixty dollars or more. The merchandise was not as described. It was overpriced , and it was a piece of garbage.
They offer you 1/5 of the purchase price and you don't have to return it.
Most of the reviews I have read , say the same thing.
I would never purchase from this company again.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Misrepresented

The dog on the advertisement just nothing like what I received. It is very sad I work hard everyday to provide for my family. I worked overtime just so I could order two of these puppies for my grandsons for Christmas. I was very disappointed because they didn't get here on time and they were nothing like the advertisement.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Cheap quality for very high price.

I ordered two of the Book Lover Cup which I meant to give one to my daughter because she is a bookworm. The picture showed a Glass shiny big size cup. I paid around $40 each. What I received was a Plastic Small size cup around 8 oz which if I saw in person at a store wouldn't pay more than $6-10 max.
Cheap products sold for very high price that you think you are getting something unique and high quality!?! So disappointed.
Shipping time was reasonable though.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

I have just received a robot dog that…

I have just received a robot dog that is nothing like the one advertised. It’s a cheap copy from China. I have emailed them demanding my money back. As it wasn’t in a gift, this makes two people disappointed. How do they get away with it.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

I order 7 warmer coats but it didn't…

I order 7 warmer coats but it didn't come with the power bank. Also, the quality of the coats are so thin, very poor quality. When I emailed the customer service. They said I have to pay for my own shipping fee and send it all the way to China. Im not so sure about when can I get my money back. I paid over 200 something for this cheap coats. Not even worth it! Don't buy it from them.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Do Not Buy From

SCAMMERS - period. I ordered the Ohio State Commemorative Whiskey Bottle. It was advertised to be made of high quality glass - nope, cheap plastic, had a football stopper - nope, a black flat cheap piece of plastic, and a beautiful lined gift box - nope, nothing. I sent an email to return product and they said they would refund but I would have to pay shipping costs of $50 to $80 - paid $44.99 for the bottle. Save your money - stay clear. I wish I could give zero stars.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pet toy dogfor£45

I ordered a pet toy dogfor£45
When it came it wasn't even packed in a box it was small. It didn't work
So I pack it back up and sent it to the return address what was on the bag it came in
As there were no Invoice with it with another address
When I emailed them they told me I should have sent it toSonggang Tianyang that's not the return address what was on the parcel so they told me I won't be getting my money back so I Would Like to warn people be careful as the advertised product is not what it seams

6 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT

SCAM ALERT. They showed an animated toy puppy (Froplay Zoomer Pup) that was supposed to make natural movements. It didn't. It was a cheap piece of crap. And then to return, they say oh it will cost you $80 to return and provide you an address in China when the original shipping was from FLORIDA for $10. The product did not have any labeling on it; it was like buying from Goodwill. A false video promoted the product using computer-generated animation, not the actual product. And the color of the dog was not the same as ordered.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Horrible mis representation

Horrible mis representation! We got nothing like it was advertised!
Spent $50+ for a toy dog. Said they were made local, but was mailed from over seas.
Not even a way to return! Shameful!!

26 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a USB neck and shoulder…

I ordered a USB neck and shoulder heating pad directly from hilipert.com. By not paying close attention to the order, I thought I ordered one, but when the order went through it was for two and one. I wrote them and asked them to correct the order, which thy did promptly. When the pad came, it was a Christmas present for my wife), it did not work. They offered me 8$ on a $69 purchase and I could keep the pad instead of sending it back. So I am sending it back. Because they are located in China the cost of return was half the cost of the original purchase, I will see if the refund my purchase. DO NOT buy from this Company. Located in China their products are junk. I should have know better.

Berle Bigelow

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Fake AI robot dogs

I saw an advertisement online for a robot AI dog that was so real, I just had to get them for both my sisters’ families for Christmas. I ordered them on Dec. 11th and not only did they not get here until the 24th so I had no time to think of something else, they were about the size of my hand, had fixed eyes instead of moving ones, and would only walk and bark instead of responding to commands. I could have bought something like these in 1980 and they might have been fun for my nieces and nephews when they were 8, but Now I’m embarrassed to even look at them, much less give the, away. My Christmas is ruined, I’m crushed, and out $58. Go nowhere near this company.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

The Adorable FroPlay Zoomer Pup is Production Miscarriage

The Adorable FroPlay Zoomer Pup is completely misrepresented. From the miniscule size ( the whole unit fits in the palm of my hand )to the battery container not closing, this is completely useless and definitely not ready for prime-time!
I will consider this a lesson learned since no way will my money be refunded. I have not received any response to my emails and I am not paying to return them to Hong Kong. Looks like it's gift cards for the grandkids this year.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a toy dog from Hilipert.com

I purchased a toy dog from this company, and the product I received is not as advertised on the website. The item looks significantly different from the photos and does not match the description provided at the time of purchase.
In addition, the toy consumes batteries extremely quickly, making it impractical to use. Due to its poor build quality and unreliable performance, I do not consider it suitable or safe for a young child.
The item cost $60, but based on what I received, I would not value it at more than $10. The product is not fit for its intended purpose and does not meet reasonable consumer expectations.
Overall, this purchase was very disappointing and feels misleading. I would strongly advise others to be cautious before ordering from this company.

23 December 2025
Unprompted review

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