Tommy Hilfiger Reviews 1,660

Ordered Item over a week ago, paid for delivery, email and information says item will be with me 4-5 days. Checked tracking and item as not even been dispatched. Online chat non existent. Bot refers you to speak to an agent and then closes the chat so you cannot speak to someone. Thought such a repitable brand I would have no problems. Utterly shocked to see such a low rating for a well known brand. Ordered item for holiday however will now have to purchase more clothes leaving me out of pocket. NOT HAPPY.

Waiting to pay in queue when the staff member decided after serving to not make any contact with me whatsoever and gather up the hangers behind her and take them to the back of the store so we were left waiting!!!! Absolutely disgusting no professionalism or courtesy she could have said so many sentences to us but ignoring is unacceptable when there is a queue!!!! This was in MCArthurGlen Bridgend outlet.

Ordered item items on November 19 for my grandchildren, stated that the items had been delivered and left in a safe place, however I haven’t a safe place I live in a Flat I have sent countless emails ask him to ring me back. They never replied, never use them again scumbags.

Never again will i buy anything online - ordered a sweater from Tommy Hilfiger. After waiting 2 weeks , got completely wrong item- pair of jeans. Emailed them 3 times, completed 2x online web query forms, then tried the phone, waited 30mins on phone, still no answer. Customer service appears non existent. Then went to local Hilfiger store, they couldnt do anythng and refused to take back wrong order i got. ...

I ordered 3 bags online, all in brand new excellent condition. Returned 1 back, had no problems and received my refund within the designated time frame. Great service!

Unbelievable. I spent nearly £150 on a jacket and felt like it came straight from a fish market. Absolutely stank of fish. I tried calling customer service and stayed on hold for 40 minutes. I emailed them numerous times and yet no reply.

No response from customer service via email or phone. They will lost potential customer if they will not fix the customer care.

If I could give it minus stars I would. My husband has been trying to return a coat that is too large since before christmas. No return label in box, no ability to download from their website, dont answer the phones, live chat or email. I finally contacted them on "x" which resulted in them emailing my husband to say a label would be delivered to him. Not told when. It arrived when we were out. Brought it to a a UPS drop off point. Wont scan is showing an error and have tried this at a number of locations. To date, we are still trying to return the coat which wasnt cheap. TH have now boxed off the query on emails and no longer responding on "x". Worst experience I have ever encountered from someone who does a fair bit of online shopping. I would have thought a company like TH would have had a better customer experience.

Honestly the worst I’ve ordered almost 3 weeks ago and it’s still stuck in Netherlands, wtf… if I knew it was even coming from a different country I wouldn’t have bothered. 4-5 business days my arse!

Cute brand and usually good clothes, but who knew they were ok with over two weeks for shipping with FedEx. Don't think I would order from them again.

Very poor so far no response from customer service. Wrong items charged and return amount incorrect and no one is replying when I try to query this.

Purchased 2 jumpers but had to return them. Was only refunded one. Tried to make contact through chat , phone and email - no response. Even hadcan email from them asking for feedback following my email.
Taking the issue up via my credit card company.
Will never buy anything in the future from Tommy Hilfigure

I have written many times asking for help. I wrote for the first time on December 9th. The date is now December 28th, and I have not received any response or help yet. Terrible service

The product shipment delayed by 3 days, impacting important stuff. They need to be more carful about their shipping process.

Very disappointed with Tommy Hilfiger.
The product was sold with misleading information, the quality is extremely poor for the price, and customers are clearly not valued. When I complained, the only compensation offered was 10%, which is unacceptable.
Based on this experience, I would not recommend buying from this brand.

Disaster!!! Terrible customer service, they dont answer emails or phone and makes me think this company wants to scam people.
I have no idea where my order is after 10 days and i dont ever think i will receive it.
Tommy Hilfiger is a joke.

Bought boots. Don’t fit and needed to return . No return label. No customer services answer. No one answering the phone lines. Chatbox can’t transfer to an agent. Can’t generate label as their site still shows not received . Still not resolved despite several attempts .. out so much money

Received my item but does not fit and no return label in the box. Items have not been added to my online account so I cannot even print one off. Now let's get to customer service which basically doesn't exist. Live chat/WhatsApp/phone no one answers or do they reply, I've sent a few emails requesting a return label but not sure they'll get back. So thats me done ordering anything of them online ever again...uv been warned.

Terrible company to deal with. Customer service is basically nonexistent. I sent four emails and never received a response. I couldn’t get through to anyone by phone, and their online chat had me waiting for over an hour—only to then add another hour to the wait time. On top of that, I’ve been waiting more than two weeks for my delivery with no updates or communication. Extremely frustrating experience and not a company I would recommend.

I made two orders in Tommy Hilfiger DE, number 31072769142 and 31072761171. They waited a week just to send it. And in the end, the delivery company tried to make the delivery outside working hours when no one was there. And there were no more attempts for delivery, no attempts to contact, nothing...
Not a customer-oriented company at all.
Wasted time.
Avoid this store.