Hike Reviews 259

Fantastic model for Stock control within a POS system with or without needing the full inventory level integration with mainstream accounting programs. With the added value of linking to online selling.

This is a fantastic product. What I really love is the world class support team and the technical team that always make improvement to the system.

There's a reason why HikePOS is successful because Hike team takes customer feedback seriously. Kudos to the team.

I had a problem with my sales receipts, in that the font was suddenly too big, but all my other forms printed perfect. I tried several things on my own, but nothing worked. I contacted the help desk. They answered within 4 minutes. They solved my problem (it was a printer setting) within 3 minutes. Great program. Excellent service!!!

Had a few very minor bugs when trying to set up on my mobile device, but overall Hike has delivered exactly as advertised. I've solved in excess of 10 SEO issues in the past 2 hours and it gives you a detailed, simple description on how to fix them and the priority. Really fantastic for somebody like myself with no website experience. It is so simple a child could do it.

Well worth the money, even if you decide to use them for a few months to get as much as possible done yourself so that it saves you money hiring anybody down the line - if you ever need to.

I looked through all the critical reviews and I must say I've not had a single one of those issues arise - presumably, Hike have fixed all the glitches.

All in all an inspired solution to SEO. I look forward to exploring more and learning!

Neal,
Proper Kushty

Poor customer support, lack of understanding of their own product, and constant glitches. When you're paying money for a system to work and it causes more frustrations, more time consuming than manual, then something is very wrong. We have moved to a far more reliable system and all our headaches after 2 years with Hike Up have now disappeared.

I have been having issues with hike pos for the longest while. Sales have not been syncing for some time now. The only person who has been able to help me is Frank. He is awesome! He helped me sync all the invoices with my accounting software, whether they were duplicate account errors or whether the account had an issue itself.
He is very competent and was willing to provide all options in solving the issues.

I have been with Hike for 3 years and honestly don't remember a week where I haven't had an issue. Logins fail, customer details get lost, sales data is doubled up or incorrectly logged, products, sales and customer details don't sync, Support is unresponsive and often dismissive of issues. We closed for 6 months during COVID with $0 sales and Hike offered $0 help. they have 0 professionalism and 0 empathy.
Edit as response to reply.
We had 6 months of $0 revenue where we did not use Hike, you have offered the next 3 months on a monthly plan at the yearly rate. That’s not a discount! And you offered Nothing for the 6 months we didn’t use Hike, all because we missed an email. Like I said 0 empathy. Even without COVID Hike is a huge disappointment as a POS. I just counted 39 seperate issues reported to hike by my staff in the 3 month period before COVID Most are still not resolved.

The support chat in advance was super helpful and very professional. Also we appreciated the 24/7 support and immediate feedback when needed. Big thank you to Tassia for her additional communication via email.
The POS app for our event worked just great, there were some issues upfront when uploading 25.000 products and we needed to create unique names (as there was no other possibility), also on one register not all products were displayed during sale (even with refresh). On laptop and 2 others they were complete. But handling was super easy, sales reports fast and also the non integrated payment solution worked well. We had some issues with the scanners - so we bought new ones as only socketscanner was recommended, though it wasn't that easy to just connect them with the manual provided and during sale we sometimes had to re-pair them as they were not reading properly. But for the first time, it was a reliable POS app and I look forward to use it for next event again.

I am a new business and I have been using Hike now for about 2 months. I am very happy with this product it is easy to set up and easy to use. Hike is also easy to update or add new products.

Hike is by far the best POS software out there. It's extremely easy to use, works with any hardware you already may have, and their customer service is extremely helpful! I'm honestly upset I didn't find it sooner because with it's easy QuickBooks and Woocommerce integration it has made my job so much easier. I would recommend this for any business needed new register software. Bonus: Everything you set up during your free trial carried over when you buy a license so you don't have to go through set up all over again!

I love using Hike and the customer support is amazing.
I can't wait to spend more time perfecting our Hike store and implementing the online store feature.
Myles is a great listener and and the entire Hike support network is second to none!!
Worth every dollar!

Nice to feel there is support when purchasing .. and quick and easily available too :))

I'm a brand new business, and had no idea of what type of POS system I wanted or needed. After searching and finding HikeUp, and doing the online trial, I found it easy to use and informative. Online Chat Support were very helpful and always got back to me within minutes.
I would recommend HikeUp, as a POS System.

Awesome service from Hike. Fast and efficient with their communication. Simple to follow and any issues you have get sorted very quickly. Happy with the pricing and works well with Xero. Highly recommend

Reliable POS System, overall easy to use system, and excellent responsive customer support.

Hi Kevin Lee here from Papanui Cycles in NZ. We have used for many years a previous POS, however with the move 3 years ago to online as well as in store the move to Hike POS was allot smoother than we thought.

Hike support is outstanding, the product works and delivered what was promised.

Updates are requested for certain requests we have suggested and are being followed through.

Out of 10 so far I rate Hike a 8 ....to reach the 10 a few more updates as requested will make the home run.

Thanks Kevin Lee chch, nz

Hike POS system is easy to use, set up video guides allow you to troubleshoot and learn at your own pace - anytime day or night. Live Chat support is amazing and if you really get stuck you can talk to a human !!

There is a lot small problems when using the system but the CS are very helpful.

Our company is developing a website integrated with an in-store Hike POS system. The website will rely critically on Hike's API, and specifically on webhooks for information exchange. Several issues occurred where the webhooks did not work as expected and would have made the integration impossible. The support provided by Hike's help team has been exemplary and all issues have been resolved within a few days (and nights). We must single out one of their team members, Alex, for particular commendation.

As a consultant for retail biz - we are implementing Hike POS with one of our clients... We have found the account & customer service team for Hike to be the best we've ever experienced as far as tech /digital solutions ... Keep up the great work, it's awesome to see a big company that cares about the individual shop owners. With check ins by phone and email, telling us about new features - wanting feedback & updates that will help the retail biz owner! Thank you.