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Hii Life Reviews 26

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TrustScore 4.5 out of 5

4.4

Electronics Company
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Rated 1 out of 5 stars

I ordered a monitor on September 15th (Order ID: HL1885), and after nearly 10 days, no monitor and no adequate response from customer service. I had to reach out multiple times, only to be told the... See more

Company replied

Rated 5 out of 5 stars

I accidentally entered the wrong delivery address (moved house that week) and despite it being entirely my fault the customer service people were excellent! They rearranged delivery as soon as i... See more

Rated 5 out of 5 stars

I bought a Samsung Air Dresser, but unfortunately, it stopped working due to a fault just a few days after purchase. I reached out to the customer service centre, and they promptly replaced it with a... See more

Rated 5 out of 5 stars

Bought a Samsung monitor as it was in the sale. Arrived in good protected packaging. All plugged up and switched on fine so far no problems. Numerous of leaflets came with it and set up guide with w... See more

Company details

  1. Electronics Company

Written by the company

As an exclusive reseller for Samsung V.I.P. partners, HiiLIFE provides a one stop shop for all Samsung products inclusive of AV, White Goods, TV and Air Conditioning. From conception to installation, HiiLIFE covers all of our customers requirements and provides a seamless service to allow streamlined and simple project delivery.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

26 reviews

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Rated 1 out of 5 stars

Poor Service Delivery. May be scam.

I ordered a monitor on September 15th (Order ID: HL1885), and after nearly 10 days, no monitor and no adequate response from customer service. I had to reach out multiple times, only to be told the monitor was damaged in transit. They promised a refund yesterday, but nothing has been received, and they have ignored all my follow-up attempts.

At this point, I’m suspicious of their positive reviews on this platform. The reviews are not a lot so the website itself might even be the scam.

24 September 2024
Unprompted review
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Reply from Hii Life

Thank you for your feedback.

We sincerely apologize for the inconvenience caused by the issues with your order. As discussed during our recent call, we have processed a full refund, and we believe the matter has now been resolved. However, if you find that this is not the case, please do not hesitate to reach out to our team, and we will be more than happy to assist you further.

For context, your order experienced an unusual situation where an end-of-life product was damaged in transit and returned before delivery by our logistics team. Since the item was no longer available, we initiated a refund process. Unfortunately, this process took longer than expected due to a PayPal payment dispute that was raised. We understand this led to a delay, and we are actively reviewing our procedures to prevent such occurrences in the future.

Rated 5 out of 5 stars

Very pleased with my purchase…

Very pleased with my purchase experience with Hii Life, David from sales was very helpful in assisting me with my order. Overall it was a smooth transaction. Delivery arrived on time.

12 April 2024
Rated 5 out of 5 stars

Best customer service I’ve ever had!

I accidentally entered the wrong delivery address (moved house that week) and despite it being entirely my fault the customer service people were excellent! They rearranged delivery as soon as it was possible for the to do so with no extra cost to me! They kept me updated throughout the entire process without me having to ask once, which shows how good their customer service is!

The product arrived quickly (next day) after it was rearranged (didn’t even pay for next day delivery I don’t think). It’s exactly what I ordered, brand new, and packaged well to avoid any breakage.

I will absolutely use this company again purely because I trust that if anything happened I’d have no issues getting it resolved!

14 March 2024

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