Hostelling International Reviews 1,137

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Booked a 3 night stay and was having a very positive experience- the views of the Golden Gate Bridge and Alcatraz can’t be beat. Even my 4 roommates were nice. The downside was on the last day here... See more

Rated 4 out of 5 stars

Happy to make the EUR 0.60 'Sustainability' donation as requested...but found it rather ironic that Napoli Mergellina Hostel have no waste recycling system operating for their guests! I'd carefully... See more

Rated 5 out of 5 stars

I honestly really love hostelling international. I use it for my solo travels for business and pleasure. It’s easy to book, rooms are clean plus Breakfast available and a great way to make new friends... See more

Rated 5 out of 5 stars

Was pleasantly surprised to find a hostel in Harvard MA while I was looking for places to stay in Google. I stayed in a hostel in North Conway NH several times and found hosteling to be a most pleasan... See more

Company details

  1. Youth Hostel

Written by the company

Hostelling International has been a sustainable youth travel not-for-profit organisation for over 100 years. We are a membership organisation with a mission to make travel accessible to all, especially young people. Our Youth hostels are affordable, inclusive and sustainable. We are a charity aiming to empower youth to discover and love the world in a peaceful, tolerant and respectful way.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been to your hostel once or twice…

I've been to your hostel once or twice a year for several years; it's always been great, suited to my travel needs. As far as checking in, I didn't notice anything, and I got my reservation, so it must have been OK. What I don't like, although I recognize the value, is filling out surveys for all my activities. Cheers, VS

15 August 2019
Unprompted review
Rated 1 out of 5 stars

The hostel canceled my booking I hope…

The hostel canceled my booking I hope that you don’t charge my money

13 August 2019
Unprompted review
Hostelling International logo

Reply from Hostelling International

Hi, Thank you for taking the time to reply to our survey. Please can you email your booking reference and the hostel name into the email info@hihostels.com. Once we find your booking, we will investigate and of course, if the hostel has cancelled your booking, then refund your deposit. Please accept my apologies for this problem and be assured that we will be investigating the matter. Regards Hostelling International.

Rated 3 out of 5 stars

I tried to book on the site but there…

I tried to book on the site but there was problems with booking first the pop up for cookies is supposed to come up and tell me about cookies etc and I check it off but the pop up doesn’t come up so I had to try to book my trip.i haveNorton also so it may be blocking pop ups also so I switched computers and finally booked with the hostel

13 August 2019
Unprompted review
Rated 3 out of 5 stars

Unable to book 8 nights as limit 7 nights: 4 nights in two weeks 3 nights apart.

I was booking 4 nights in two separate weeks and could not proceed with my booking as this totalled 8 nights. I was told I could only book 7 nights, surely this is 7 consecutive nights not where they are three nights apart. So I have had to make this booking in a different way and make a part booking, with the need to add further nights to suit my requirements.

11 August 2019
Unprompted review
Rated 4 out of 5 stars

The staff is very friendly

The staff is very friendly. The rooms are appropriate. The kitchen is well equipped, there are washing machines, dryers, a nice lobby to meet with others, and a quiet library where you can work. There is also a nice offer of events, so you are able to connect to other travelers. What would be perfect, would be some small lights for each bad. My bed was also a bit loud when I turned around - that was a little annoying. All in all, a good experience and I recommend staying here.

10 August 2019
Unprompted review
Rated 1 out of 5 stars

I couldn't get the whole reduction,

I couldn't find a field to give my membership-number of the german youth-hostel organiasation.(So I am a member of the Hostelling Internation!) I think that I didn't get the whole reduction!

Why have I by a aditional e-memberschip??

8 August 2019
Unprompted review
Hostelling International logo

Reply from Hostelling International

Hi,
Thank you for taking the time to comment.
Please note that you do not need to add your membership details in to the system during the booking process. The prices found online at www.hihostels.com are generally including Hostelling International discount (unless otherwise stated). A membership card is then required on arrival at the hostel to ensure the discounts are honoured, if this is not available then a surcharge may be asked for, for exact details of this, please contact the hostel directly. Please therefore have your card available at check-in.
Kind regards, Hostelling International.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look