Hostelling International Reviews 1,137

TrustScore 4 out of 5

3.8

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Rated 3 out of 5 stars

Booked a 3 night stay and was having a very positive experience- the views of the Golden Gate Bridge and Alcatraz can’t be beat. Even my 4 roommates were nice. The downside was on the last day here... See more

Rated 4 out of 5 stars

Happy to make the EUR 0.60 'Sustainability' donation as requested...but found it rather ironic that Napoli Mergellina Hostel have no waste recycling system operating for their guests! I'd carefully... See more

Rated 5 out of 5 stars

I honestly really love hostelling international. I use it for my solo travels for business and pleasure. It’s easy to book, rooms are clean plus Breakfast available and a great way to make new friends... See more

Rated 5 out of 5 stars

Was pleasantly surprised to find a hostel in Harvard MA while I was looking for places to stay in Google. I stayed in a hostel in North Conway NH several times and found hosteling to be a most pleasan... See more

Company details

  1. Youth Hostel

Written by the company

Hostelling International has been a sustainable youth travel not-for-profit organisation for over 100 years. We are a membership organisation with a mission to make travel accessible to all, especially young people. Our Youth hostels are affordable, inclusive and sustainable. We are a charity aiming to empower youth to discover and love the world in a peaceful, tolerant and respectful way.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Rated 1 out of 5 stars

Seems a shame you can't book for same…

Seems a shame you can't book for same day after midnight..

24 September 2019
Unprompted review
Hostelling International logo

Reply from Hostelling International

Hi, Thank you for taking the time to reply. With regard to not being able to book on the day you wish to stay, presumably checking in that afternoon for the night, whilst some hostels can take same day bookings, others need more time to be able to ensure that everything is ready for your arrival. If you have any further query please contact info@hihostels.com. Regards, Hostelling International.

Rated 3 out of 5 stars

High price and poor service

High price and poor service. Clean and good location.

21 September 2019
Unprompted review
Hostelling International logo

Reply from Hostelling International

Hi, Thank you for taking the time to reply however we are asking about your booking journey on hihostels.com so that we can improve the journey as possible. With regard to your stay with the hostel, you will automatically be sent a review request at the end of your stay which is directed to the hostel to respond to. Regards, Hostelling International.

Rated 5 out of 5 stars

I honestly really love hostelling…

I honestly really love hostelling international. I use it for my solo travels for business and pleasure. It’s easy to book, rooms are clean plus Breakfast available and a great way to make new friends and experience new cultures. Hopefully they would expand to Africa because I am planning to tour my continent. And I can’t wait. Overall 👍🏿

18 September 2019
Unprompted review
Rated 1 out of 5 stars

Terrible booking experience

This is, unfortunately, the worst booking experience I ever had.
1) I have HI membership activated and I'm signed in, so the site knows about it. During booking, it still offers me to buy membership, and after booking it offers to activate it, even when I already have one and it's activated.
2) Choosing the room - above the room selection, there is note "Prices are member prices". Under room selection is note "prices are non-member, members get discount on arrival".
3) Again, choosing room. "4 bed mixed. number of beds: 6". "8 bed mixed. number of beds: 6"
4) Prices. As HI is based in UK (which is still in EU by now), it is legally obliged to show the final price, INCLUDING taxes.

16 September 2019
Unprompted review
Hostelling International logo

Reply from Hostelling International

Hi Tomas,
Thank you for taking the time to reply. Please note, membership is not needed during the booking process. Please show your membership to the hostel at your arrival and you will then receive your membership discount. Regarding your query regarding the room type, please can you email the hostel you are having trouble with into info@hihostels.com and we will investigate further into this. Please note, we are not always able to show the final prices as prices can differ depending on local taxes. I can confirm that this is explained on each hostels important info box on their profiles.
Regards, Hostelling International.

Rated 3 out of 5 stars

What to expect?

Difficult to understand what was ni the room and not. Sheets and towels . Showers and toilets. i Just go for sleep and it was okey for that. I think book 2 bed room but i get 4bed for myselfe. So a little more clear what to bring with you. And no toilet in room is important information. But 24h reception is good and the staff was very nice..

12 September 2019
Unprompted review
Rated 3 out of 5 stars

I did not find out if my membership…

I did not find out if my membership was deducted on the rate or not.
I did not find out the distance between my hostel and the business place I intend to go.
I had to to google maps for and back to find out the way/ distance / train/ tram....

10 September 2019
Unprompted review

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