While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I made a purchase yesterday, and not received a receipt of my order, or gotten a confirmation of my order, or any shipping information. My email is unanswered, there is no phone number. This appears to be a scam. 2 weeks later...it is a fraud website, they stole my CC number and tried to use it for fraudulent purchases. Trustpilot, maybe your logo shouldn't be on their website! They are making you look bad too.
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Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
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Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
