HighDrive by Height for Hire Reviews 427

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite staff, frequently highlighting their efficiency and positive attitude. The user experience is often described as seamless and straightforward, from initial inquiries to the easy pickup and drop-off processes. Many consumers also commend the excellent condition and performance of the equipment, finding it perfect for their needs. However, some customers also noted occasional issues, such as machines breaking down or being delivered with minor damage. A few people mentioned communication challenges, including difficulties with virtual collection links or slow responses from customer service. Additionally, a small number of reviewers expressed dissatisfaction with the handling of breakdowns, reporting long wait times for replacements or unhelpful call center interactions.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and seamless... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition and... See more

Based on these reviews

Rated 5 out of 5 stars

Initial experience from Emma G, Gary at Aberdeen was first class. Pick-up from local Tesco went OK apart from network glitches and soon on our way. Machine was excellent and performed well once on... See more

Company replied

Rated 5 out of 5 stars

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant througho... See more

Company replied

Rated 5 out of 5 stars

First time using Height for Hire & what a great experience. Emma G answered the phone and was super helpful and polite. Pickup was super easy and the machine we hired was fantastic. If other compa... See more

Company replied

Rated 5 out of 5 stars

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whol... See more

Company replied


Company details

  1. Plant and Machinery Hire

About HighDrive by Height for Hire

Written by the company

HighDrive by Height for Hire: Reaching Everywhere!

20m HighDrive cherrypickers are available to hire at over 300 locations across the UK, Scotland, England, Wales and Northern Ireland.

HighDrive by Height for Hire provides a local Click and Pick Up service for 20m truck-mounted cherrypickers so anyone, anywhere can work smarter and safer at height.

With a 20m HighDrive you have more control over your working day and can save on transport costs and labour. You can get more jobs done on the one hire and travel easily between different locations. This allows you to cover a larger geographical area and grow your business.

Our vehicles are used across many sectors, including Pest Control, and often used on jobs such as pigeon spiking, gull nursery clearance, installing netting, and other pest problems that occur at height.

We offer the following services:
• Safe working at height truck-mounted cherrypickers from 20m to 90m across all of the UK
• A click and pick up service for 20m HighDrives. These truck-mounted cherrypickers can be driven on a standard car licence and picked up from more than 300 locations across the UK.
• More locations across the UK coming on stream in the next few months
• For more extreme heights, we have Truck-mounted cherry pickers up to 90m which come as an operated service. Available all across the UK
• A dedicated Technical Support team, so we are with you every step of your hire.

Height for Hire is a family-owned access rental company with over 300 locations across four countries, started over 45 years ago and now into its second generation of leadership.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Don’t use them

Don’t use them , got hire truck from them , broke down on middle off day , waiting 6 hours for service, didn’t finish my work , lost money . Contacted to refund or give me half day free to finish work. Complete ignore me . Get nothing back from them and end up rent from another company to finish job . So stay away , use smart platforms from Sutton , similar prices and much better trucks .
As roofer company definitely cannot recommend
Martin

24 April 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Martin, we are sorry to hear that you had a poor experience with HighDrive, which delayed your work. This description of events falls far below our usual standards. Our customer service team will look into what went wrong on the day and will contact you directly.

Rated 5 out of 5 stars

Great easy machine

It was easy to book, easy to book and nothing was ever an issue if I did call for any issues that I could sort.

3 March 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Kyle, thanks for leaving such a great review. We look forward to working with you again soon.

Rated 5 out of 5 stars

All good service from Emma G from initial contact to actual hire.

Initial experience from Emma G, Gary at Aberdeen was first class.
Pick-up from local Tesco went OK apart from network glitches and soon on our way.
Machine was excellent and performed well once on site and various trees posing a threat on house and outbuilding were soon remedied.
Managed to tire out three experienced plant operators and now have a massive clean up. All involved would certainly use again if required.

9 March 2026
Unprompted review
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Reply from HighDrive by Height for Hire

Hi, thanks for the review. We are delighted to hear that you had a good experience with HighDrive and that it helped you complete this tricky job. We look forward to working with you again soon.

Rated 5 out of 5 stars

All good

All good
Pick and drop off was very smooth a great service we will definitely use again

4 March 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We look forward to working with you again soon.

Rated 5 out of 5 stars

After using Highdrive for the first…

After using Highdrive for the first time the experience was really good, The staff were all fantastic

3 March 2026
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Reply from HighDrive by Height for Hire

Hi Kevin, thanks for the review. We are delighted to hear that you had such a good experience with HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

So easy and so safe

we have hired from Height for hire before the new online booking system and collection and return makes life so easy.

25 February 2026
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Reply from HighDrive by Height for Hire

Hi Ian, thank you for your review. We are delighted to hear that you found the hiring process so easy. We have more improvements planned for our booking system in the next few months to make life even easier. We look forward to working with you again soon.

Rated 4 out of 5 stars

Convenient and easy to use.

Really easy to book and collect as we had a last minute need for the hire. The communication was quick and very helpful. On collection we were given clear instructions for its use.
We will definitely use it again.

Only feedback I would give is that we had a few issues with the online pickup and drop off forms as they didn’t not work, but the person who was at the collection point was very helpful. Also it would be great if the hire included a harness (unless I missed it).

Thanks again and see you next time.

28 February 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Simon, thank you for taking the time to leave a review. We are delighted to hear that you had a good experience with HighDrive and will take note of your feedback. We look forward to working with you again soon.

Rated 5 out of 5 stars

Great service

Had the machine several times and it is such an easy process. Real easy to deal with and their customer care is great. Would recommend them to use for any roofers out there.

6 March 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Richard, thank you for your review. We are delighted to hear that you enjoy using HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

The whole hire process was effotless

The whole hire process was effotless.
the lovely Emma G took my booking and I recieved my profoma email shortly after. Every stage of the hire was easy and strait forward from collection to drop off.

2 March 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you found your hire with HighDrive so easy, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Everything went smooth from first…

Everything went smooth from first contact with Emma.
Machine set up ie collection points etc is really handy and convenient.
Will definitely be using this service again.

27 February 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi William, thank you for your review. We are delighted to hear that you had such a good experience with HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

The office team were very helpful

The office team were very helpful, especially Becky Taylor. Easy instructions. Pick up and return all well planned. The lorry mounted platform worked well. Will use them again.

19 February 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Linda, thank you for your review. We are delighted to hear that you enjoyed your experience with HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great Value Hire

Great Value Hire, quick availability and super helpful customer service team

9 February 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Jo. Thank you for your review. We are delighted to hear that you had such a good experience with HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

Fantastic customer service.

First time using Height for Hire & what a great experience.
Emma G answered the phone and was super helpful and polite.
Pickup was super easy and the machine we hired was fantastic.
If other companies had front of house like Emma then everyone would benefit.
Really impressive customer service and would 100% use again.

19 February 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Thomas, thank you for your great review. We are delighted to hear that you had such a good experience with HighDrive and we will pass your kind words onto Emma. We look forward to working with you again soon.

Rated 5 out of 5 stars

What a great service from start to…

What a great service from start to finish. Will definitely use it again. Thank you so much

8 February 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thanks for your great review. We are delighted to hear that you had such a good experience with HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

This is my first ever review of…

This is my first ever review of anything but the quality of personal and professional service I have received using H4H has been an absolute pleasure, not only are the rates incredible but having Stephanie look after everything I’ve asked for or been unsure with in rapid response time I felt the need to show my gratitude, top class outfit

17 February 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your wonderful review. We are delighted to hear that you had such a good experience with HighDrive and we will pass your kind words onto Steph. We look forward to working with you again soon.

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