Hifonix Reviews 

I rarely write reviews: I expect perfection every time I spend my money. Just delivering a product or service I've paid good money for is the minimum expectation. - 3 stars not 5. To get more my expectations have to be exceeded.
And so I come to Hifonix. I had spent several hours in vaintrying to find a high end media player which is short supply and I needed it urgently. When I reached Hifonix on my list of possible I had pretty well given up hope. What a delight: a real human not a bot on the end of the phone which was answered quickly. The last one had just been sold. Early next morning came a phone call to tell me they has sourced one for me and I could have it in two day. Less than 72 hours from first making contact I am sitting here with my new boy's toy, at a very good price and premium delivery at no extra charge.
I'm over the moon. Thank you Hifonix. Well worth 5 stars!

Take your money but don’t dispatch the goods! Messages ignored. Contacting PayPal!

An amazing experience, I tried to get a DAP which was sold out everywhere. Ordered it from Hifonix and got it the next day. I will definitely be using this company again.

I also got a discount so it was cheaper than anywhere else also. 5 stars

First time using Hifonix what a nice man very knowledgeable and plenty of anecdotes whilst drinking a lovely cuppa. I purchased a Benchmark LA4 preamp and have to say the follow up service has been spot on too as I had to wait for the optional remote control. I’ll be back as Arnie said.
Rob Skipton

Thank you for the 5 star and very prompt service. I will definitely go there first for next audio purchase.

Ordered a product - received a telephone call the following day to inform me that there would be a price reduction the following week and they had decided to honor that reduction for my oder. Sent me a refund for the difference. Customer service representitive was helpful and informative, and the clear desire of Hifonix to go out of their way to improve my experiance was gratifying. Will definitely use them again!

I've purchased three times from Hifonix, the first two times from doing my own research on the products and the the third time with help speaking with Aseem.
I bought my latest item, some Noble Rex iem's (which were already a good price) before the Black Friday event and Aseem kindly reduced the price to include the Black Friday discount, making them an even better purchase.
With other queries Aseem has had no hesitation in solving any issues I've had.
Hifonix will continue to be my go to store for my high quality audio purchases.

Excellent service definitely would recommend next day service what more could you ask for

Great Service top quality products at a GREAT prices.

This shop is excellent to deal with. I have now purchased on 3 occasions from them. Each time Assem ha s provided excellent advice and service. He genuinely takes an interest in what you are hoping to achieve with an upgrade or new purchase.

I purchased the Focal Hadenys along with the Mojo 2 DAC based on what I was recommended. I went there on the 25th of September trying to find a set of high quality headphones to replace my current sound system, and not only did they have a wide variety of high end sound equipment, I was recommended the perfect combination based on my budget. I was also able to contact them after purchase for assistance with set up, and they were very happy to help. Would totally recommend to anyone trying to buy high end sound equipment, this is the place to go

Focal celestee headphones are simply stunning in sound quality. Best headphones I've ever had. Soundstage is excellent with an outside your head experience which surprised me as they are closed back. Unparalleled clarity with excellent dynamics and a sub-bass as good as it is famous for. I'm so happy I consider these headphones endgame for me. I consider my system to be perfect with no need to upgrade. Service was great as.these were factory grade B and they arrived in mint condition without a mark on them. Very impressed.

Spoke to Aseem about a cable upgrade on my Unique Melody Mest 2 IEM’s as I managed to break the connector in the gym by accident. He suggested either the Eletech Raphael or Effect Audio Code 23.
Ended up on going for the Code 23’s as he mentioned they were going to be more durable especially for gym use which made sense. Once arrived set them up and have to say even on initial hearing sounded amazing both in terms of being natural sounding but also incredibly organic which is exactly what I wanted. Having let them burn in for a few weeks even more impressed and exactly what Aseem had said -Brilliant all round natural sounding with plenty of bass. Pleasure doing business with and would thoroughly recommend

I had an issue with a purchase of mine, and had to send it back for a refund on advice of the Cayin rep.

Understandably, canjam has just occurred which meant that the refund took a little bit longer than expected. Despite this, Aseem called me directly and informed me of the situation.

Much respect and appreciation to Aseem and the rest of the guys at Hifonix.

I'll be going to Birmingham soon to demo a few iems!!

Aseem came to set up my speakers at home and was absolutely brilliant from start to finish. He turned up earlier than expected, was friendly, professional, and made sure everything was perfect before he left. Even though he mentioned he’s been going through some personal challenges lately, you’d never have known—his attitude and care for his work were exceptional. I couldn’t be happier with the service and wouldn’t hesitate to recommend him.

Great to deal with. My order of an Audio Technica cartridge was delayed and then DHL sent a picture claiming they'd damaged the package and l had refused to accept it (not true, it was never delivered) so l never received it, l emailed hifonix and the guy called me and was really apologetic, it was sorted out and l received a replacement cartridge yesterday.

Placed an order for an item that was advertised as guaranteed in stock for next day delivery. That was on Tuesday, Wednesday no delivery. Emailed Thursday to ask where it was no reply. Phoned on Friday to be told it was not in stock and it would be delivered the following Thursday. At no point did they change ad to say they didn't have Astell&kern sr35 instock. I cancelled the order

I purchased the Hiby R6Pro MAX on the 8/06/25. Purchase was easy straight forward with a quick delivery.
Last night 02/07/25 it stopped working suddenly, wouldn't power on or charge.
I contacted Hifonix this morning 03/07/25 at 9pm and despite not being open until 10am they answered incase it was very urgent. I quickly apologised for calling so early and that I would call back when they had opened. At 10am they called ME back. The gentleman was very friendly, taking me through a few quick steps to hard reset the device. Problem sorted.
I suffer from an anxiety disorder that makes simple tasks like calling support hugely difficult. This is the first time in a very long time I have done so myself and spent last night dreading it. If I ever need to contact Hifonix in the future I won't dread at all, as the customer service was outstanding.

Thank you so much.

Kindest Regards
Dan

I recently bought a pair of premium headphones from Hifonix, I was very impressed with the service I received concerning cables and the communication with them regarding delivery - thoroughly recommended.

I will always speak to Aseem regarding a new purchase and he always makes himself available despite his busy workload.

So I am now in possession of a brand new HiBy RS8 Hi-Res Flagship Darwin-based R2R Digital Audio Player DAP. Aseem very kindly did a part exchange of my Cayin N8ii. I am so pleased with the Hiby and to my ears the sound of the device is more noticeably better than the Cayin (which is also a fantastic player). I used the Hiby for at least 6 hours staight and just gets better. So glad Aseem convinced me to get this. He never pushes for you to get the most expensive product, he guides you through what your audio needs might be and he does this brilliantly. Thank you once again Hifonix.